Statistical Process Control – Exam 4 – Complete Questions and
Solutions – 2025/2026
Communication - ANS✔✔ A social process in which individuals employ symbols to establish and
interpret meaning in their environment.
- Takes place between 2 people
-There is an exchange of messages and ideas
-Both people participate
-There is shared code
Theory - ANS✔✔ A set of systematic informed hunches about the way things operate
Characteristics of Theories - ANS✔✔ -theories as nets = different theories capture different
types of communication
-theories as lenses = theories shape our perception by focusing attention on some features of
communication while ignoring other features
-theories as maps= theories serve as a way for us to navigate different communication contexts
and relationships
Contexts (7) - ANS✔✔ 1. Intrapersonal
2. Interpersonal
3. Small group
4. Organizational
5. public/ retorical
6. Mass/Media
,7. Cultural
Approaches (2) - ANS✔✔ 1. objective
2. Interpretive
3. Critical
Communication Accommodation Theory - ANS✔✔ :)
book example - ANS✔✔ luke is speaking spanish in interview
Accommodation - ANS✔✔ Adjusting, modifying, or regulating communication in response to
others.
-Explores the motivations and consequences of speakers adjusting their
communication/behavior with others
-Verbal/non verbal
Who forwarded CAT - ANS✔✔ Howard Giles
CAT was first called ... - ANS✔✔ Speech accommodation Theory....till we added nonverbal to the
mix g
Howard Giles believed that... - ANS✔✔ When speakers interact, they adjust their speech
- Including vocal patterns, nonverbal behaviors, ect.
CAT is rooted in ______ - ANS✔✔ Social Identity Theory
, Social Identity Theory - ANS✔✔ Proposes that a persons identity is shaped by the groups to
which he or she belongs along with personal characteristics
2 types of groupes - ANS✔✔ - In-groups
-Out-groups
In-groups - ANS✔✔ -become more like
-groups where someone feels they belong
-Giles adapted Social Identity Theory and the focus was on the influence of In-groups on
individuals speech styles.
Out-groups - ANS✔✔ -become less like
-groups where a person feels they do not belong
Assumption 1 of CAT - ANS✔✔ Speech and behavioral similarities and dissimilarities exist in all
conversations
-Interactants have different experiences and backgrounds
-Experiences and backgrounds influence level of accommodation
Assumption 2 of CAT - ANS✔✔ The way we perceive the speech and behaviors of others will
determine how we evaluate a conversation
Perception - ANS✔✔ The process of attending to and interpreting a message
Evaluation - ANS✔✔ The process of judging a conversation
Solutions – 2025/2026
Communication - ANS✔✔ A social process in which individuals employ symbols to establish and
interpret meaning in their environment.
- Takes place between 2 people
-There is an exchange of messages and ideas
-Both people participate
-There is shared code
Theory - ANS✔✔ A set of systematic informed hunches about the way things operate
Characteristics of Theories - ANS✔✔ -theories as nets = different theories capture different
types of communication
-theories as lenses = theories shape our perception by focusing attention on some features of
communication while ignoring other features
-theories as maps= theories serve as a way for us to navigate different communication contexts
and relationships
Contexts (7) - ANS✔✔ 1. Intrapersonal
2. Interpersonal
3. Small group
4. Organizational
5. public/ retorical
6. Mass/Media
,7. Cultural
Approaches (2) - ANS✔✔ 1. objective
2. Interpretive
3. Critical
Communication Accommodation Theory - ANS✔✔ :)
book example - ANS✔✔ luke is speaking spanish in interview
Accommodation - ANS✔✔ Adjusting, modifying, or regulating communication in response to
others.
-Explores the motivations and consequences of speakers adjusting their
communication/behavior with others
-Verbal/non verbal
Who forwarded CAT - ANS✔✔ Howard Giles
CAT was first called ... - ANS✔✔ Speech accommodation Theory....till we added nonverbal to the
mix g
Howard Giles believed that... - ANS✔✔ When speakers interact, they adjust their speech
- Including vocal patterns, nonverbal behaviors, ect.
CAT is rooted in ______ - ANS✔✔ Social Identity Theory
, Social Identity Theory - ANS✔✔ Proposes that a persons identity is shaped by the groups to
which he or she belongs along with personal characteristics
2 types of groupes - ANS✔✔ - In-groups
-Out-groups
In-groups - ANS✔✔ -become more like
-groups where someone feels they belong
-Giles adapted Social Identity Theory and the focus was on the influence of In-groups on
individuals speech styles.
Out-groups - ANS✔✔ -become less like
-groups where a person feels they do not belong
Assumption 1 of CAT - ANS✔✔ Speech and behavioral similarities and dissimilarities exist in all
conversations
-Interactants have different experiences and backgrounds
-Experiences and backgrounds influence level of accommodation
Assumption 2 of CAT - ANS✔✔ The way we perceive the speech and behaviors of others will
determine how we evaluate a conversation
Perception - ANS✔✔ The process of attending to and interpreting a message
Evaluation - ANS✔✔ The process of judging a conversation
