MENG 540 FINAL EXAM LATEST
Why are ethical failures in business [vs. technical mistakes] so damaging
to one's career? - ANSWERS-reduces trust and increases career
calamities
What are the 3 C's in regard to ethics - ANSWERS-Character,
Commitment, Consequences
Compliance vs. Integrity (general) - ANSWERS-While compliance is
rooted in legal sanctions, organizational integrity is based on the concept
of self-governance in accordance with a set of guiding principles.
Compliance system values - ANSWERS-Ethos: Conformity to
standards/rule based; Objective: Prevent misconduct/avoid legal trouble;
Leadership is lawyer driven; BA that individuals are driven by self
interest, rewards & punishments; Implementation: Develop rules for
compliance, Penalties for non-compliance communicated to employees
Integrity Based System - ANSWERS-Ethos: Self-governance according
to values and principles, Shared accountability; Objective: enable
responsible conduct aligned with values; Leadership is management
driven w/shared accountability; BA that humans are social beings that
are driven by self interest AND values; Implementation: Lead
development of values and principles; Build positive culture
END OF
PAGE
1
, MENG 540 FINAL EXAM LATEST
Integrate into company life & systems
What is moral injury? - ANSWERS-Psychological distress which results
from actions, or lack of actions, which violate an individual's moral or
ethical code
What are 3 things that cause moral injury? - ANSWERS-Acts of
commission, omission and betrayal
What are the 4 different types of values? - ANSWERS-Core Values,
Aspirational Values, Permission to Play values, and accidental values
Six Hearing-and-Reaction Responses - ANSWERS-•Advice - telling
what to do &/or how to do it
•Evaluation - judging right or wrong; its worth
•Interpretation - giving causes or "deeper" meanings
•Probing - exploring more deeply into issue
•Defending - protecting one's ego
•Support - offering comfort, reassurance, solidarity
END OF
PAGE
2
, MENG 540 FINAL EXAM LATEST
540 Mission - ANSWERS-To help you transition from being an
engineering-trained individual contributor to effectively managing and
leading others.
What were the issues with the James Webb Telescope? - ANSWERS-5B
over budget, low work process efficiency, screws fell off the telescope
shield when shaken, no one would share bad news/low team trust
What was Greg Robinson able to do for the James Webb Telescope? -
ANSWERS-he was able to improve team trust with wise leadership;
work process efficiency increased and managers were more willing to
share bad news; successful launch on christmas day 2021
Difficult Conversation guide - ANSWERS-Create a constructive climate
for authentic conversation; frame the conversation; state the issue; listen,
discuss, resolve; agree on action plan; close
Authority - ANSWERS-power to influence or command
Sources of Authority - ANSWERS-positive presence, confidence &
courage, care for humans, deep desire to help your team succeed, your
technical and management expertise, your position/title
END OF
PAGE
3
Why are ethical failures in business [vs. technical mistakes] so damaging
to one's career? - ANSWERS-reduces trust and increases career
calamities
What are the 3 C's in regard to ethics - ANSWERS-Character,
Commitment, Consequences
Compliance vs. Integrity (general) - ANSWERS-While compliance is
rooted in legal sanctions, organizational integrity is based on the concept
of self-governance in accordance with a set of guiding principles.
Compliance system values - ANSWERS-Ethos: Conformity to
standards/rule based; Objective: Prevent misconduct/avoid legal trouble;
Leadership is lawyer driven; BA that individuals are driven by self
interest, rewards & punishments; Implementation: Develop rules for
compliance, Penalties for non-compliance communicated to employees
Integrity Based System - ANSWERS-Ethos: Self-governance according
to values and principles, Shared accountability; Objective: enable
responsible conduct aligned with values; Leadership is management
driven w/shared accountability; BA that humans are social beings that
are driven by self interest AND values; Implementation: Lead
development of values and principles; Build positive culture
END OF
PAGE
1
, MENG 540 FINAL EXAM LATEST
Integrate into company life & systems
What is moral injury? - ANSWERS-Psychological distress which results
from actions, or lack of actions, which violate an individual's moral or
ethical code
What are 3 things that cause moral injury? - ANSWERS-Acts of
commission, omission and betrayal
What are the 4 different types of values? - ANSWERS-Core Values,
Aspirational Values, Permission to Play values, and accidental values
Six Hearing-and-Reaction Responses - ANSWERS-•Advice - telling
what to do &/or how to do it
•Evaluation - judging right or wrong; its worth
•Interpretation - giving causes or "deeper" meanings
•Probing - exploring more deeply into issue
•Defending - protecting one's ego
•Support - offering comfort, reassurance, solidarity
END OF
PAGE
2
, MENG 540 FINAL EXAM LATEST
540 Mission - ANSWERS-To help you transition from being an
engineering-trained individual contributor to effectively managing and
leading others.
What were the issues with the James Webb Telescope? - ANSWERS-5B
over budget, low work process efficiency, screws fell off the telescope
shield when shaken, no one would share bad news/low team trust
What was Greg Robinson able to do for the James Webb Telescope? -
ANSWERS-he was able to improve team trust with wise leadership;
work process efficiency increased and managers were more willing to
share bad news; successful launch on christmas day 2021
Difficult Conversation guide - ANSWERS-Create a constructive climate
for authentic conversation; frame the conversation; state the issue; listen,
discuss, resolve; agree on action plan; close
Authority - ANSWERS-power to influence or command
Sources of Authority - ANSWERS-positive presence, confidence &
courage, care for humans, deep desire to help your team succeed, your
technical and management expertise, your position/title
END OF
PAGE
3
