MGMT 4342 EXAM 2 QUESTIONS WITH
ACCURATE ANSWERS RATED A+
In the contracting process, the practitioner and client explore both the formal
and______ contractual elements of their relationship.
a. psychological
b. biological
c. social
d. fiscal - ANSWER A
The ______ contract is an explicit agreement about the consulting relationship.
a. formal
b. informal
c. psychological
d. dialogic - ANSWER C
Which purpose of contracting discusses the understanding of what the both
consultant and client should to next?
a. To clarify confidentiality needs
b. To plan next steps
c. To clarify time pressures and expectations
d. To clarify how the client and consultant will interact - ANSWER B
Most surveys use a combination of fixed-response and ______ questions.
a. closed-ended
b. open-ended
c. essay
d. ranking - ANSWER B
Social media sites, wikis, and review sites are examples of which of the following
unobtrusive measures?
a. historical data
b. official documents
c. online environment
d. physical environment - ANSWER C
Difficulty in following up in depth on a single issue and the potential for a low
response rate are two disadvantages to which data gathering method?
a. interviews
b. unobtrusive measures
c. focus groups
d. surveys/questionnaires - ANSWER D
, Which of the following is NOT commonly seen as an activity within the diagnostic
phase?
a. Analyze the data, including sorting them into key themes.
b. Gather additional data if something appears missing.
c. Interpret the data.
d. Select and prioritize the right issues that will "energize" the client. - ANSWER
B
. It is important for feedback to be viewed as ______, meaning that clients will be
more likely to have faith in the feedback if they also believe that the data is valid
and accurate and representative.
a. quantifiable
b. verifiable
c. reliable
d. substantial - ANSWER B
Client resistance can be expressed in a variety of ways; which of the following
ways is detailed as the client expressing their concern that the solutions are not
feasible?
a. Give me more detail.
b. Time.
c. Impracticality.
d. Attack. - ANSWER C
Based on the definition of an intervention, which of the following is NOT a key
component?
a. the system is ongoing
b. standard approaches
c. a deliberate interruption
d. to help or to improve the effectiveness - ANSWER B
Giving up too quickly or expecting too much too soon are both examples of
which reason why interventions fail?
a. not enough time devoted
b. wrong problem
c. unskilled change agent
d. lack of readiness for change - ANSWER A
Which role of the change agent is defined as helping a client attain its desired
outcomes by clarifying alternatives, processes, and decisions?
a. Facilitative
b. Gatekeeping
c. Diagnostic
d. Architectural - ANSWER A
ACCURATE ANSWERS RATED A+
In the contracting process, the practitioner and client explore both the formal
and______ contractual elements of their relationship.
a. psychological
b. biological
c. social
d. fiscal - ANSWER A
The ______ contract is an explicit agreement about the consulting relationship.
a. formal
b. informal
c. psychological
d. dialogic - ANSWER C
Which purpose of contracting discusses the understanding of what the both
consultant and client should to next?
a. To clarify confidentiality needs
b. To plan next steps
c. To clarify time pressures and expectations
d. To clarify how the client and consultant will interact - ANSWER B
Most surveys use a combination of fixed-response and ______ questions.
a. closed-ended
b. open-ended
c. essay
d. ranking - ANSWER B
Social media sites, wikis, and review sites are examples of which of the following
unobtrusive measures?
a. historical data
b. official documents
c. online environment
d. physical environment - ANSWER C
Difficulty in following up in depth on a single issue and the potential for a low
response rate are two disadvantages to which data gathering method?
a. interviews
b. unobtrusive measures
c. focus groups
d. surveys/questionnaires - ANSWER D
, Which of the following is NOT commonly seen as an activity within the diagnostic
phase?
a. Analyze the data, including sorting them into key themes.
b. Gather additional data if something appears missing.
c. Interpret the data.
d. Select and prioritize the right issues that will "energize" the client. - ANSWER
B
. It is important for feedback to be viewed as ______, meaning that clients will be
more likely to have faith in the feedback if they also believe that the data is valid
and accurate and representative.
a. quantifiable
b. verifiable
c. reliable
d. substantial - ANSWER B
Client resistance can be expressed in a variety of ways; which of the following
ways is detailed as the client expressing their concern that the solutions are not
feasible?
a. Give me more detail.
b. Time.
c. Impracticality.
d. Attack. - ANSWER C
Based on the definition of an intervention, which of the following is NOT a key
component?
a. the system is ongoing
b. standard approaches
c. a deliberate interruption
d. to help or to improve the effectiveness - ANSWER B
Giving up too quickly or expecting too much too soon are both examples of
which reason why interventions fail?
a. not enough time devoted
b. wrong problem
c. unskilled change agent
d. lack of readiness for change - ANSWER A
Which role of the change agent is defined as helping a client attain its desired
outcomes by clarifying alternatives, processes, and decisions?
a. Facilitative
b. Gatekeeping
c. Diagnostic
d. Architectural - ANSWER A
