Virtual Assistant Certification Exam Questions and
answers UPDATED With complete solution new
2025/2026
Which of the following statements regarding the virtual assistance profession is true? -
CORRECT ANSWERS Most virtual assistants provide administrative support in addition to their
specialty.
Virtual assistants help with administrative tasks which, according to recent figures, accounts for
what percentage of a small business owners time? - CORRECT ANSWERS 40%
Regarding a virtual assistants "typical day" which of the following is true? - CORRECT ANSWERS
There is usually no such thing as a "typical day"
Which of the following programs can you view tutorials on at Lynda.com? - CORRECT ANSWERS
All of the Above ( dreamweaver, Access, Microsoft)
Which of the following is a great way for a virtual assistant to network, as well as share
expertise, from home? - CORRECT ANSWERS Virtual assistant websites
When it comes to securing an information interview, which of the following should you do? -
CORRECT ANSWERS BOTH A&C. (Ask your network if they know anyone who works as a virtual
assistant /ask your network if they know anyone who uses a virtual assistant services)
Which of the following is the best way to locate a coach who has virtual assistant experience? -
CORRECT ANSWERS BOTH A&C(Interview several coaches personally/ask your virtual assistant
network for recommendations)
, When approaching more experienced virtual assistants regarding mentoring or coaching, you
should do all of the following (Explain why you selected the individual as a potential mentor/
make a specific request/ask whether they charge a fee) EXCEPT: - CORRECT ANSWERS Use a
form letter to approach multiple coaches at the same time.
Which of the following is the leading professional organization for virtual assistants? - CORRECT
ANSWERS IVAA
When it comes to a virtual assistants daily tasks, which of the following is false? - CORRECT
ANSWERS The actual tasks typically do not differ very much.
As a virtual assistant, having a niche accomplishes which of the following? - CORRECT ANSWERS
All of the Above (It gives you a very specific group to target/it builds trust and credibility over
time/Growth is more viral when you have a niche)
During an initial client consultation, which of the following should you avoid doing? - CORRECT
ANSWERS Doing most of the talking, focusing on you and what you offer
When talking to clients about your rate, which of the following should you do? - CORRECT
ANSWERS Remind clients that hiring a virtual assistant provides them with significant cost
savings
Which section of a virtual assistant procedures manual would include a progress report policy?
- CORRECT ANSWERS Communication policy
When it comes to scheduling your virtual assistant work day effectively, which of the following
should you do? - CORRECT ANSWERS Allow at least four 15 minutes slots in your schedule for
unplanned items.
answers UPDATED With complete solution new
2025/2026
Which of the following statements regarding the virtual assistance profession is true? -
CORRECT ANSWERS Most virtual assistants provide administrative support in addition to their
specialty.
Virtual assistants help with administrative tasks which, according to recent figures, accounts for
what percentage of a small business owners time? - CORRECT ANSWERS 40%
Regarding a virtual assistants "typical day" which of the following is true? - CORRECT ANSWERS
There is usually no such thing as a "typical day"
Which of the following programs can you view tutorials on at Lynda.com? - CORRECT ANSWERS
All of the Above ( dreamweaver, Access, Microsoft)
Which of the following is a great way for a virtual assistant to network, as well as share
expertise, from home? - CORRECT ANSWERS Virtual assistant websites
When it comes to securing an information interview, which of the following should you do? -
CORRECT ANSWERS BOTH A&C. (Ask your network if they know anyone who works as a virtual
assistant /ask your network if they know anyone who uses a virtual assistant services)
Which of the following is the best way to locate a coach who has virtual assistant experience? -
CORRECT ANSWERS BOTH A&C(Interview several coaches personally/ask your virtual assistant
network for recommendations)
, When approaching more experienced virtual assistants regarding mentoring or coaching, you
should do all of the following (Explain why you selected the individual as a potential mentor/
make a specific request/ask whether they charge a fee) EXCEPT: - CORRECT ANSWERS Use a
form letter to approach multiple coaches at the same time.
Which of the following is the leading professional organization for virtual assistants? - CORRECT
ANSWERS IVAA
When it comes to a virtual assistants daily tasks, which of the following is false? - CORRECT
ANSWERS The actual tasks typically do not differ very much.
As a virtual assistant, having a niche accomplishes which of the following? - CORRECT ANSWERS
All of the Above (It gives you a very specific group to target/it builds trust and credibility over
time/Growth is more viral when you have a niche)
During an initial client consultation, which of the following should you avoid doing? - CORRECT
ANSWERS Doing most of the talking, focusing on you and what you offer
When talking to clients about your rate, which of the following should you do? - CORRECT
ANSWERS Remind clients that hiring a virtual assistant provides them with significant cost
savings
Which section of a virtual assistant procedures manual would include a progress report policy?
- CORRECT ANSWERS Communication policy
When it comes to scheduling your virtual assistant work day effectively, which of the following
should you do? - CORRECT ANSWERS Allow at least four 15 minutes slots in your schedule for
unplanned items.
