SCM 361 - Final Question Exam Review &
Key Terms Study Guide
TW.03 Brigham Young stated, "True wealth consists in the skill to produce those
conveniences and comforts from the elements." - ANSWER True
TW.01 The scriptures tell us that God created all things, "spiritually, before they
were naturally upon the face of the earth." (Moses 3:5) This spiritual creation
was an essential planning activity that helped ensure the success of the
enterprise. - ANSWER True
PS.16 When computing the theoretical minimum number of workstations for a
product layout, you should always round down to the nearest whole number. -
ANSWER False
TW.04 Blessings are available to those professionals who remain close to "the
gemba" or, in other words, "the real place" within a firm where value creation
takes place. - ANSWER True
TW.02 Match each value creating activity to the most appropriate result. -
ANSWER 3 4 1 2
PS.14 When computing the theoretical minimum number of workstations for a
product layout, you should always round up to the nearest whole number. -
ANSWER True
PS.06 According to the textbook, which of these firms relied most on
responsiveness (flexibility) in its production and fulfillment process strategy
during the 1990s? - ANSWER Dell
PS.10 Based on the chapter reading, rank order the following message-delivery
methods from left to right according to the flexibility of the method (i.e., the
MOST flexible method goes to the LEFT, and the LEAST flexible method goes to
the RIGHT). - ANSWER (Left) Gospel instruction in the home
Missionary discussion
On-line chat
General Conference address (Right)
PS.12 Companies that have become successful with a limited standard product
offering often fall into the trap of subsequently broadening their product offering
without making corresponding changes to their process strategy. - ANSWER
True
,PS.08 Efficiency, not responsiveness, should be the primary focus of processes
that produce a great variety of products. - ANSWER False
PS.02 A process that utilizes inexpensive general-purpose capital equipment
will tend to have higher skilled workers. - ANSWER True
PS.04 Generally speaking, the more specialized the production equipment, the
lower the variable costs. - ANSWER True
PS.05 Which statement is the most accurate concerning the production
processes of In-N-Out Burger and Taco Bell? - ANSWER Neither has a better
process. It would appear that each has a process that is appropriate for
delivering the type of food choices that they offer.
PC.06 When computing multi-factor productivity it's important to use the same
unit of measure when combining the costs of the inputs. - ANSWER True
PC.11 Match the following individuals with their contribution to the development
of production systems. - ANSWER Eli Whitney - Interchangeable PartsF.W.
Harris - EOQFrederick Taylor - Father of Scientific ManagementHenry Gannt -
Visual AidsFrank and Lillian Gilbreth - Motion Study, Cheaper by the Dozen
PC.03 Operations management deals with the set of activities that create value
in the form of goods and services by transforming inputs into outputs. - ANSWER
True
PC.09 Which General Authority is quoted extensively in this chapter, making a
prophecy that directly relates to productivity? - ANSWER Elder Eyring
PC.02 Which of the following are typical inputs into a production system? (Check
all that apply.) - ANSWER personnel, engineering (product design), finance
(capital)
PC.07 Productivity increases under which of these scenarios? - ANSWER inputs
decrease while outputs remain the same
PC.08 Which of the following is the best example of increasing productivity? -
ANSWER Taco Bell increased its revenues by adding a new menu item that
consisted of ingredients that were already being used in other product offerings.
PC.13 The rate of inventions PRIOR to the Restoration of the Gospel was greater
than the rate of inventions AFTER the Restoration.. - ANSWER False
PC.04 Most firms provide either a product or a service, but rarely do they
provide a mix of products and services. - ANSWER False
, QM.09 Six Sigma certifications are administered by a single universally-
recognized organization. - ANSWER False
QM.08 The two main methodologies of Six Sigma--DMAIC and DMADV--were
primarily inspired by - ANSWER the Deming Cycle (PDCA or Plan-Do-Check-Act)
QM.03 TQM (Total Quality Management) is a management approach to long-term
success through customer satisfaction. - ANSWER True
QM.12 ISO certifications are administered by a universally-recognized
organization. (Yes, dozens of institutes cooperate with ISO, but it is ultimately
ISO that sets the standards for certification.) - ANSWER True
QM.13 You have just received a list of the most frequent complaints from
customers of your department store. The list is sorted in descending order, from
most frequent complaint to least frequent. Which TQM tool would you most likely
use to help you get to the bottom of the most frequent complaint? - ANSWER
Fishbone diagram
QM.10 Deming's PDCA cycle and Six Sigma's DMAIC methodology represent
vastly different approaches to improving quality. - ANSWER False
QM.06 Match the following individuals to their contributions to quality. -
ANSWER Philip B. Crosby - Quality is FreeKaoru Ishikawa - Fishbone
DiagramGenichi Taguchi - Target-oriented qualityW. Edwards Deming - 14
Points (Out of the Crisis)
QM.07 Deming was a big proponent of using quotas for measuring workforce
performance. - ANSWER False
QM.11 ISO is a quality-oriented methodology which competes with Six Sigma. -
ANSWER False
QM.05 The "Total Quality Management" movement began with Motorola. -
ANSWER False
QM.01 While the term "quality" can mean different things to different people, one
reputable definition could be that "quality means user satisfaction." - ANSWER
True
PM.04 Leaving "no stone unturned" corresponds to which project-related
activity? - ANSWER creating the work breakdown structure
Key Terms Study Guide
TW.03 Brigham Young stated, "True wealth consists in the skill to produce those
conveniences and comforts from the elements." - ANSWER True
TW.01 The scriptures tell us that God created all things, "spiritually, before they
were naturally upon the face of the earth." (Moses 3:5) This spiritual creation
was an essential planning activity that helped ensure the success of the
enterprise. - ANSWER True
PS.16 When computing the theoretical minimum number of workstations for a
product layout, you should always round down to the nearest whole number. -
ANSWER False
TW.04 Blessings are available to those professionals who remain close to "the
gemba" or, in other words, "the real place" within a firm where value creation
takes place. - ANSWER True
TW.02 Match each value creating activity to the most appropriate result. -
ANSWER 3 4 1 2
PS.14 When computing the theoretical minimum number of workstations for a
product layout, you should always round up to the nearest whole number. -
ANSWER True
PS.06 According to the textbook, which of these firms relied most on
responsiveness (flexibility) in its production and fulfillment process strategy
during the 1990s? - ANSWER Dell
PS.10 Based on the chapter reading, rank order the following message-delivery
methods from left to right according to the flexibility of the method (i.e., the
MOST flexible method goes to the LEFT, and the LEAST flexible method goes to
the RIGHT). - ANSWER (Left) Gospel instruction in the home
Missionary discussion
On-line chat
General Conference address (Right)
PS.12 Companies that have become successful with a limited standard product
offering often fall into the trap of subsequently broadening their product offering
without making corresponding changes to their process strategy. - ANSWER
True
,PS.08 Efficiency, not responsiveness, should be the primary focus of processes
that produce a great variety of products. - ANSWER False
PS.02 A process that utilizes inexpensive general-purpose capital equipment
will tend to have higher skilled workers. - ANSWER True
PS.04 Generally speaking, the more specialized the production equipment, the
lower the variable costs. - ANSWER True
PS.05 Which statement is the most accurate concerning the production
processes of In-N-Out Burger and Taco Bell? - ANSWER Neither has a better
process. It would appear that each has a process that is appropriate for
delivering the type of food choices that they offer.
PC.06 When computing multi-factor productivity it's important to use the same
unit of measure when combining the costs of the inputs. - ANSWER True
PC.11 Match the following individuals with their contribution to the development
of production systems. - ANSWER Eli Whitney - Interchangeable PartsF.W.
Harris - EOQFrederick Taylor - Father of Scientific ManagementHenry Gannt -
Visual AidsFrank and Lillian Gilbreth - Motion Study, Cheaper by the Dozen
PC.03 Operations management deals with the set of activities that create value
in the form of goods and services by transforming inputs into outputs. - ANSWER
True
PC.09 Which General Authority is quoted extensively in this chapter, making a
prophecy that directly relates to productivity? - ANSWER Elder Eyring
PC.02 Which of the following are typical inputs into a production system? (Check
all that apply.) - ANSWER personnel, engineering (product design), finance
(capital)
PC.07 Productivity increases under which of these scenarios? - ANSWER inputs
decrease while outputs remain the same
PC.08 Which of the following is the best example of increasing productivity? -
ANSWER Taco Bell increased its revenues by adding a new menu item that
consisted of ingredients that were already being used in other product offerings.
PC.13 The rate of inventions PRIOR to the Restoration of the Gospel was greater
than the rate of inventions AFTER the Restoration.. - ANSWER False
PC.04 Most firms provide either a product or a service, but rarely do they
provide a mix of products and services. - ANSWER False
, QM.09 Six Sigma certifications are administered by a single universally-
recognized organization. - ANSWER False
QM.08 The two main methodologies of Six Sigma--DMAIC and DMADV--were
primarily inspired by - ANSWER the Deming Cycle (PDCA or Plan-Do-Check-Act)
QM.03 TQM (Total Quality Management) is a management approach to long-term
success through customer satisfaction. - ANSWER True
QM.12 ISO certifications are administered by a universally-recognized
organization. (Yes, dozens of institutes cooperate with ISO, but it is ultimately
ISO that sets the standards for certification.) - ANSWER True
QM.13 You have just received a list of the most frequent complaints from
customers of your department store. The list is sorted in descending order, from
most frequent complaint to least frequent. Which TQM tool would you most likely
use to help you get to the bottom of the most frequent complaint? - ANSWER
Fishbone diagram
QM.10 Deming's PDCA cycle and Six Sigma's DMAIC methodology represent
vastly different approaches to improving quality. - ANSWER False
QM.06 Match the following individuals to their contributions to quality. -
ANSWER Philip B. Crosby - Quality is FreeKaoru Ishikawa - Fishbone
DiagramGenichi Taguchi - Target-oriented qualityW. Edwards Deming - 14
Points (Out of the Crisis)
QM.07 Deming was a big proponent of using quotas for measuring workforce
performance. - ANSWER False
QM.11 ISO is a quality-oriented methodology which competes with Six Sigma. -
ANSWER False
QM.05 The "Total Quality Management" movement began with Motorola. -
ANSWER False
QM.01 While the term "quality" can mean different things to different people, one
reputable definition could be that "quality means user satisfaction." - ANSWER
True
PM.04 Leaving "no stone unturned" corresponds to which project-related
activity? - ANSWER creating the work breakdown structure
