ServiceNow Certified System
Administrator (CSA) Exam
Questions with Correct Answers
(VERIFIED)
Field Label—ANSWER--User Friendly Name - User Interface
Field Value—ANSWER--Data
Field Name—ANSWER--System friendly name - System Identification
Which one of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self Service—ANSWER--Self Service
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an
individual user?
A. My Teams Work
B. My Groups Work
,C. My Groups Tasks
D. My Teams Tasks—ANSWER--My Groups Work
Which one of the following is a definition for transform maps in ServiceNow?
A. A map that is used to store the history of the incident records
B. A map used to add data to encrypted fields
C. A map used to trigger Business Rules before the data is queued in the outbound Web
Service
D. A map to determine relationships between fields displaying in an Import Set to fields in an
existing table—ANSWER--A map to determine relationships between fields displaying in an
Import Set to fields in an existing table
Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists—ANSWER--Variable Types
What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. JavaScript
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
,D. Jelly—ANSWER--JavaScript
Which section of the ServiceNow UI allows you to perform a global search?
A. Application Navigator
B. Banner frame
C. List pane
D. Content frame—ANSWER--Banner frame
How do you make a list filter available to everyone?
A. Make active, assign a name, and save
B. Assign a group, set visibility, and save
C. Assign a name, set visibility, and save
D. Make active, set visibility, and save—ANSWER--Assign a name, set visibility, and save
What would NOT appear in the Application Navigator if ג€serviceג€ is typed into the filter
field?
A. Configuration > Business Services
B. Self-Service > Knowledge
C. Service Portal > Widgets
D. Incident > Assigned to me—ANSWER--Incident > Assigned to me
Which of the following is used to categorize, flag, and locate records?
A. Search
, B. Favorites
C. Tags
D. Bookmarks—ANSWER--Tags
Which tool should be used to populate commonly used fields in a form?
A. Template
B. Reference Qualifier
C. Formatter
D. Assignment Rule—ANSWER--Template
How is a group defined in ServiceNow?
A. A group is one record stored in the Group Type [sys_user_group_type] table
B. A group is one record stored in the Group [sys_user_group] table
C. A group defines a set of users that share the same location
D. A group defines a set of users that share the same job title—ANSWER--A group is one
record stored in the Group [sys_user_group] table
What is a role in ServiceNow?
A. A role is one record in the Role [user_sys_role] table
B. A role is a set of modules for a particular application
C. A role is one record in the Role [sys_user_role] table
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Administrator (CSA) Exam
Questions with Correct Answers
(VERIFIED)
Field Label—ANSWER--User Friendly Name - User Interface
Field Value—ANSWER--Data
Field Name—ANSWER--System friendly name - System Identification
Which one of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self Service—ANSWER--Self Service
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an
individual user?
A. My Teams Work
B. My Groups Work
,C. My Groups Tasks
D. My Teams Tasks—ANSWER--My Groups Work
Which one of the following is a definition for transform maps in ServiceNow?
A. A map that is used to store the history of the incident records
B. A map used to add data to encrypted fields
C. A map used to trigger Business Rules before the data is queued in the outbound Web
Service
D. A map to determine relationships between fields displaying in an Import Set to fields in an
existing table—ANSWER--A map to determine relationships between fields displaying in an
Import Set to fields in an existing table
Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists—ANSWER--Variable Types
What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. JavaScript
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
,D. Jelly—ANSWER--JavaScript
Which section of the ServiceNow UI allows you to perform a global search?
A. Application Navigator
B. Banner frame
C. List pane
D. Content frame—ANSWER--Banner frame
How do you make a list filter available to everyone?
A. Make active, assign a name, and save
B. Assign a group, set visibility, and save
C. Assign a name, set visibility, and save
D. Make active, set visibility, and save—ANSWER--Assign a name, set visibility, and save
What would NOT appear in the Application Navigator if ג€serviceג€ is typed into the filter
field?
A. Configuration > Business Services
B. Self-Service > Knowledge
C. Service Portal > Widgets
D. Incident > Assigned to me—ANSWER--Incident > Assigned to me
Which of the following is used to categorize, flag, and locate records?
A. Search
, B. Favorites
C. Tags
D. Bookmarks—ANSWER--Tags
Which tool should be used to populate commonly used fields in a form?
A. Template
B. Reference Qualifier
C. Formatter
D. Assignment Rule—ANSWER--Template
How is a group defined in ServiceNow?
A. A group is one record stored in the Group Type [sys_user_group_type] table
B. A group is one record stored in the Group [sys_user_group] table
C. A group defines a set of users that share the same location
D. A group defines a set of users that share the same job title—ANSWER--A group is one
record stored in the Group [sys_user_group] table
What is a role in ServiceNow?
A. A role is one record in the Role [user_sys_role] table
B. A role is a set of modules for a particular application
C. A role is one record in the Role [sys_user_role] table
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
