Test Bank
Technical Communication,
By John M. Lannon & Laura J. Gurak
16th Edition
,Contents
Part 1: Communicating In The Workplace
1. Introduction To Technical Communication
2. Meeting The Needs Of Specific Audiences
3. Persuading Your Audience
4. Weighing The Ethical Issues
5. Teamwork And Global Considerations
6. An Overview Of The Technical Writing Process
Part 2: The Research Process
7. Thinking Critically About The Research Process
8. Evaluating And Interpreting Information
9. Summarizing Research Findings And Other Information
Part 3: Organization, Style, And Visual Design
10. Organizing For Readers
11. Editing For A Professional Style And Tone
12. Designing Visual Information
13. Designing Pages And Documents
Part 4: Specific Documents And Applications
14. Email, Texts, And Instant Messaging
15. Workplace Memos And Letters
16. Résumés And Other Job-Search Materials
17. Technical Definitions
18. Technical Descriptions, Specifications, And Marketing Materials
19. Instructions And Procedures
20. Informal Reports
21. Formal Analytical Reports
22. Proposals
23. Presentations And Video Conferencing
24. Web Pages And Social Media
,Part 1—Communicating In The Workplace
Chapter 1 – Introduction To Technical Communication
True Or False Questions
1. Technical Communication Rarely Focuses On The Author’s Personal Thoughts Or Feelings.
2. Few Technical Documents Have A Persuasive Purpose.
3. Phone Calls, Conversations, And Meetings Have Largely Replaced The Need For
Written Documents.
4. Most Technical Writing Is Done In Teams.
5. All Documents Have Some Persuasive Aspect, Even If The Persuasion Is Implicit.
6. Technical Writers Cannot Be Held Responsible For Faulty Information, But The
Companies They
Work For Can.
7. A Technical Communicator Might Be Called An Information Architect, Technical Editor,
Or Content Developer.
8. Digital Communication Is The Universal Global Standard For Technical Communication.
Fill-In-The-Blank Questions
9. - Centered Documents Focus On What People Need To Learn, Do, Or Decide.
10. Communication And Critical Thinking Are Examples Of Skills.
11. Most Technical Documents Are Intended To Persuade, Inform, Or .
Multiple Choice Questions
12. Which Document Provides An Example Of Technical Writing Primarily Intended To Persuade?
(a) A Grant Proposal To Obtain Funding From A Community Agency
(b) A Training Manual For Coffee Shop Employees For Making Different Drinks
(c) Instructions For Assembling A Desk
, (d) A Handout From A Doctor Explaining How To Prepare For Surgery
13. When Trying To Make Sense Of Information, People Should .
(a) Consider How Others Might Interpret The Information
(b) Rely On Internet Search Technology To Judge The Credibility Of A Source
(c) Assume That Information Found By Them Should Also Be Shared
(d) Let The Data Speak For Themselves
14. Effective Technical Documents .
(a) Use Visuals As A Substitute For Words When Possible
(b) Include Tangential Information As A Bonus To Readers
(c) Avoid White Space
(d) Stay Away From Integrating Links
15. Compared To The Others, Which Statement Is Most Accurate?
(a) As Long As A Document Is Persuasive, It Need Not Be Clear And Efficient.
(b) Instructions And Procedures Are Two Types Of Persuasive Documents.
(c) At Some Point, Every Job Involves Being A Technical Communicator.
(d) Technical Documents Focus On The Writer’s Needs.
16. Technical Communication .
(a) Avoids Using Chat Sessions
(b) Generally Focuses On Highly Trained Technical Audiences
(c) Emphasizes Writing Long Technical Passages
(d) May Include Blog Posts
17. When Communicating Globally, It Is Important To .
(a) Consistently Deliver Documents Using Informal Language
(b) Emphasize Face-To-Face Communication To Ensure Everyone Gets To Know Each Other
(c) Make Sure To Include Hard-Copy Formats
(d) Adjust The Form Of Communication To The Specific Cultural Context
Technical Communication,
By John M. Lannon & Laura J. Gurak
16th Edition
,Contents
Part 1: Communicating In The Workplace
1. Introduction To Technical Communication
2. Meeting The Needs Of Specific Audiences
3. Persuading Your Audience
4. Weighing The Ethical Issues
5. Teamwork And Global Considerations
6. An Overview Of The Technical Writing Process
Part 2: The Research Process
7. Thinking Critically About The Research Process
8. Evaluating And Interpreting Information
9. Summarizing Research Findings And Other Information
Part 3: Organization, Style, And Visual Design
10. Organizing For Readers
11. Editing For A Professional Style And Tone
12. Designing Visual Information
13. Designing Pages And Documents
Part 4: Specific Documents And Applications
14. Email, Texts, And Instant Messaging
15. Workplace Memos And Letters
16. Résumés And Other Job-Search Materials
17. Technical Definitions
18. Technical Descriptions, Specifications, And Marketing Materials
19. Instructions And Procedures
20. Informal Reports
21. Formal Analytical Reports
22. Proposals
23. Presentations And Video Conferencing
24. Web Pages And Social Media
,Part 1—Communicating In The Workplace
Chapter 1 – Introduction To Technical Communication
True Or False Questions
1. Technical Communication Rarely Focuses On The Author’s Personal Thoughts Or Feelings.
2. Few Technical Documents Have A Persuasive Purpose.
3. Phone Calls, Conversations, And Meetings Have Largely Replaced The Need For
Written Documents.
4. Most Technical Writing Is Done In Teams.
5. All Documents Have Some Persuasive Aspect, Even If The Persuasion Is Implicit.
6. Technical Writers Cannot Be Held Responsible For Faulty Information, But The
Companies They
Work For Can.
7. A Technical Communicator Might Be Called An Information Architect, Technical Editor,
Or Content Developer.
8. Digital Communication Is The Universal Global Standard For Technical Communication.
Fill-In-The-Blank Questions
9. - Centered Documents Focus On What People Need To Learn, Do, Or Decide.
10. Communication And Critical Thinking Are Examples Of Skills.
11. Most Technical Documents Are Intended To Persuade, Inform, Or .
Multiple Choice Questions
12. Which Document Provides An Example Of Technical Writing Primarily Intended To Persuade?
(a) A Grant Proposal To Obtain Funding From A Community Agency
(b) A Training Manual For Coffee Shop Employees For Making Different Drinks
(c) Instructions For Assembling A Desk
, (d) A Handout From A Doctor Explaining How To Prepare For Surgery
13. When Trying To Make Sense Of Information, People Should .
(a) Consider How Others Might Interpret The Information
(b) Rely On Internet Search Technology To Judge The Credibility Of A Source
(c) Assume That Information Found By Them Should Also Be Shared
(d) Let The Data Speak For Themselves
14. Effective Technical Documents .
(a) Use Visuals As A Substitute For Words When Possible
(b) Include Tangential Information As A Bonus To Readers
(c) Avoid White Space
(d) Stay Away From Integrating Links
15. Compared To The Others, Which Statement Is Most Accurate?
(a) As Long As A Document Is Persuasive, It Need Not Be Clear And Efficient.
(b) Instructions And Procedures Are Two Types Of Persuasive Documents.
(c) At Some Point, Every Job Involves Being A Technical Communicator.
(d) Technical Documents Focus On The Writer’s Needs.
16. Technical Communication .
(a) Avoids Using Chat Sessions
(b) Generally Focuses On Highly Trained Technical Audiences
(c) Emphasizes Writing Long Technical Passages
(d) May Include Blog Posts
17. When Communicating Globally, It Is Important To .
(a) Consistently Deliver Documents Using Informal Language
(b) Emphasize Face-To-Face Communication To Ensure Everyone Gets To Know Each Other
(c) Make Sure To Include Hard-Copy Formats
(d) Adjust The Form Of Communication To The Specific Cultural Context
