FSNB Knowledge Test – Study Guide and
Practice Questions | Academic Year –
Exam Preparation Material
If an individual calls from the it department requesting access to your pc, what is your
procedure? -CORRECTANSWER Get their name and extension and call them back
What is enfact? -CORRECTANSWER Third party fraud detection service for Visa cards,
they will contact you if they notice out of the ordinary with card, if they can't contact you
after 3 attempts, they will restrict the card until the customer verify's
Which account comes with 5 star online banking? What is the fee for 5 star if other
accounts wish to add it on? -CORRECTANSWER Advanced /$6
What is CIP -CORRECTANSWER Customer Identification Program
What is our internal CTR amount and what must you do if you process a cash TRX of
this amount? IRS limit? -CORRECTANSWER $3000, and obtain a copy of their ID with
occupation listed and scan to OPS
IRS- 10,000
What is CD -CORRECTANSWER certificate of deposit
, What is CTR -CORRECTANSWER Currency Transaction Report
Department for unauthorized ACH's -CORRECTANSWER Bookeeping
What is BSA? -CORRECTANSWER Bank Secrecy Act
What does 60 day OD mean? -CORRECTANSWER the account has been overdrawn
45 or more days, we remove the ODP from the account temporarily until the account
remains positive for 5 days and we will place ODP back on the account
What should you do prior to steeping away from your computer when you go to lunch? -
CORRECTANSWER Lock your computer and log off
What are the benefits of having 5 star online banking? -CORRECTANSWER
Freeze/unfreeze cards, bill pay service, text alerts, mobile deposits
Days for a DD to post for 50+ or career accounts -CORRECTANSWER 30 days
What is the fee associated with a career checking account? -CORRECTANSWER
$6.00 if a direct deposit is not set within 30 days or the direct deposit stops on the
account
Practice Questions | Academic Year –
Exam Preparation Material
If an individual calls from the it department requesting access to your pc, what is your
procedure? -CORRECTANSWER Get their name and extension and call them back
What is enfact? -CORRECTANSWER Third party fraud detection service for Visa cards,
they will contact you if they notice out of the ordinary with card, if they can't contact you
after 3 attempts, they will restrict the card until the customer verify's
Which account comes with 5 star online banking? What is the fee for 5 star if other
accounts wish to add it on? -CORRECTANSWER Advanced /$6
What is CIP -CORRECTANSWER Customer Identification Program
What is our internal CTR amount and what must you do if you process a cash TRX of
this amount? IRS limit? -CORRECTANSWER $3000, and obtain a copy of their ID with
occupation listed and scan to OPS
IRS- 10,000
What is CD -CORRECTANSWER certificate of deposit
, What is CTR -CORRECTANSWER Currency Transaction Report
Department for unauthorized ACH's -CORRECTANSWER Bookeeping
What is BSA? -CORRECTANSWER Bank Secrecy Act
What does 60 day OD mean? -CORRECTANSWER the account has been overdrawn
45 or more days, we remove the ODP from the account temporarily until the account
remains positive for 5 days and we will place ODP back on the account
What should you do prior to steeping away from your computer when you go to lunch? -
CORRECTANSWER Lock your computer and log off
What are the benefits of having 5 star online banking? -CORRECTANSWER
Freeze/unfreeze cards, bill pay service, text alerts, mobile deposits
Days for a DD to post for 50+ or career accounts -CORRECTANSWER 30 days
What is the fee associated with a career checking account? -CORRECTANSWER
$6.00 if a direct deposit is not set within 30 days or the direct deposit stops on the
account
