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Chapter 01 Introduction to Operations Management Chapt
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er 02 Competitiveness, Strategy, and ProductivityChapter
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03 Forecasting jt
Chapter 04 Product and Service DesignC jt jt jt jt jt jt
hapter 04S Reliability jt jt
Chapter 05 Strategic Capacity Planning for Products and ServicesCh
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apter 05S Decision Theory jt jt jt
Chapter 06 Process Selection and Facility LayoutCh
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apter 07 Work Design and Measurement Chapter 0
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7S Learning Curves
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Chapter 08 Location Planning and AnalysisCh
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apter 08S The Transportation Model Chapter
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t 09 Management of Quality Chapter 10 Qual
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ity Control
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Chapter 10S Acceptance Sampling jt jt jt
Chapter 11 Aggregate Planning and Master SchedulingC
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hapter 12 MRP and ERP jt jt jt jt
Chapter 13 Inventory Management C jt jt jt jt
hapter 14 JIT and Lean OperationsCh
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apter 14S Maintenance jt jt
Chapter 15 Supply Chain ManagementC jt jt jt jt jt
hapter 16 Scheduling jt jt
Chapter 17 Project Management jt jt jt
,Chapter 18 Management of Waiting LinesC
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hapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management jt jt jt jt jt
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling andpro
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moting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact theability
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of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of thetwo ty
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pes of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mostorg
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anizations.
True False
5. The greater the degree of customer involvement, the more challenging the design andman
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agement of operations. jt jt
True False
, 6. Goods producing organizations are not involved in service activities.Tru
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e False
7. Service operations require additional inventory because of the unpredictability of consumerdem
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and.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods orservice
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s.
True False
9. The use of models will guarantee the best possible decisions.True
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False
10. People who work in the field of operations should have skills that include both knowledgeand pe
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ople skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of living.True
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False
12. The operations manager has primary responsibility for making operations system designdecis
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ions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False
Chapter 01 Introduction to Operations Management Chapt
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er 02 Competitiveness, Strategy, and ProductivityChapter
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03 Forecasting jt
Chapter 04 Product and Service DesignC jt jt jt jt jt jt
hapter 04S Reliability jt jt
Chapter 05 Strategic Capacity Planning for Products and ServicesCh
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apter 05S Decision Theory jt jt jt
Chapter 06 Process Selection and Facility LayoutCh
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apter 07 Work Design and Measurement Chapter 0
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7S Learning Curves
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Chapter 08 Location Planning and AnalysisCh
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apter 08S The Transportation Model Chapter
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t 09 Management of Quality Chapter 10 Qual
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ity Control
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Chapter 10S Acceptance Sampling jt jt jt
Chapter 11 Aggregate Planning and Master SchedulingC
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hapter 12 MRP and ERP jt jt jt jt
Chapter 13 Inventory Management C jt jt jt jt
hapter 14 JIT and Lean OperationsCh
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apter 14S Maintenance jt jt
Chapter 15 Supply Chain ManagementC jt jt jt jt jt
hapter 16 Scheduling jt jt
Chapter 17 Project Management jt jt jt
,Chapter 18 Management of Waiting LinesC
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hapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management jt jt jt jt jt
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling andpro
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moting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact theability
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of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of thetwo ty
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pes of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mostorg
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anizations.
True False
5. The greater the degree of customer involvement, the more challenging the design andman
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agement of operations. jt jt
True False
, 6. Goods producing organizations are not involved in service activities.Tru
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e False
7. Service operations require additional inventory because of the unpredictability of consumerdem
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and.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods orservice
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s.
True False
9. The use of models will guarantee the best possible decisions.True
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False
10. People who work in the field of operations should have skills that include both knowledgeand pe
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ople skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of living.True
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False
12. The operations manager has primary responsibility for making operations system designdecis
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ions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False