SCM 3005 FINAL EXAM STUDY GUIDE WITH COMPLETE SOLUTIONS

SCM 3005 FINAL EXAM STUDY GUIDE WITH COMPLETE SOLUTIONS TOPIC 1 Which of the following innovators/managemnet gurus was responsible for the scientific method? - Correct Answer Frederick Taylor Poorly designed jobs-comprised of tedious, narrowly defined tasks-alienated workers, reduce productivity, and stifle learning. To remedy this, you may emphaize job enlargement, job enrichment, and employee involvement programs. - Correct Answer True An open system view argues that your customers have options. They can, and will, buy from your rivals if you don't meet their needs efficiently and effectively. - Correct Answer True Control decisions determine where and how you deploy your assets-especially plant and equipment (i.e., your infrastructure)-to create value over the long haul. - Correct Answer False Design decisions are easy-to-change in the short term and have an immediate impact on your firm's competitiveness. - Correct Answer False Marriott International exemplifies a company that stays focused on doing what it does best-i.e., designing and delivering a great lodging experience. Marriot relies on its supply network to do the rest-i.e., provide the materials and services to support its strategy. - Correct Answer True Which of the following are ways to manage the fact that services are perishable-i.e., they cannot be inventories? - Correct Answer Build capacity for peak demand and live with excess xapacity during off-peak demand To the extent that you can standardize service delivery, you can improve control and productivity. - Correct A