Child Role
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React emotionally and try to manipulate when they want something.
Crying, yelling, refusing, begging, name calling, excuses
Volume/Inflection
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, Use consistent voice to calm
Too loud = aggressive
Too quiet = unsure, timid
Frequent Changes = trying too hard
Emotional Intelligence
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Ability to recognize, manage, and respond to emotions effectively when
communicating.
Negotiating Steps
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1. Separate people from problems
2. Focus on interests, not positions
3. Identify options for mutual gain
4. Insist on objective criteria
Loaded Words
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, Words that are judgmental, profane, lack objectivity and can provoke a
negative reaction.
Culture
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Beliefs of a particular society, group, place or time.
Way of thinking, behaving or working that exists in a place or organization.
Active Listening
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-Attending, Acknowledging, Summarizing-
Combination of body language, questioning and summarizing to
demonstrate interest.
Eye Contact
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Can communicate fear, hostility, affection or attraction. Used to gauge
interest, attention, and emotions.
--Staring, pupil size, blinking--
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React emotionally and try to manipulate when they want something.
Crying, yelling, refusing, begging, name calling, excuses
Volume/Inflection
Give this one a try later!
, Use consistent voice to calm
Too loud = aggressive
Too quiet = unsure, timid
Frequent Changes = trying too hard
Emotional Intelligence
Give this one a try later!
Ability to recognize, manage, and respond to emotions effectively when
communicating.
Negotiating Steps
Give this one a try later!
1. Separate people from problems
2. Focus on interests, not positions
3. Identify options for mutual gain
4. Insist on objective criteria
Loaded Words
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, Words that are judgmental, profane, lack objectivity and can provoke a
negative reaction.
Culture
Give this one a try later!
Beliefs of a particular society, group, place or time.
Way of thinking, behaving or working that exists in a place or organization.
Active Listening
Give this one a try later!
-Attending, Acknowledging, Summarizing-
Combination of body language, questioning and summarizing to
demonstrate interest.
Eye Contact
Give this one a try later!
Can communicate fear, hostility, affection or attraction. Used to gauge
interest, attention, and emotions.
--Staring, pupil size, blinking--
