TEST BANK
ORGANISATIONAL CHANGE (7TH EDITION)
CHAPTER NO. 01: INTRODUCTION
Indicate whether the statement is true or false.
1. Today, the field of organisation development (OD) is being influenced by globalisation and information technology.
a. True
b. False
ANSWER: True
2. Organisation development (OD) assumes that transformational change is more important than incremental
change.
a. True
b. False
ANSWER: False
3. Organisation development (OD) practice is necessarily focused on face to face interactions in the workplace.
a. True
b. False
ANSWER: False
4. Organisation development (OD) is not typically associated with new product development or technological
innovation.
a. True
b. False
ANSWER: True
5. Applying T-group techniques to organisations gradually became known as ‘team building’: a process for helping
work groups become more effective in accomplishing tasks and satisfying member needs.
a. True
b. False
ANSWER: True
6. A large number of organisations in Australia have been actively involved in formal organisation development
(OD) programs in the recent past.
a. True
b. False
ANSWER: False
7. Despite the increased application of organisational development (OD) approach and techniques in Australian
organisations, many organisations are unaware that the term organisational development exists.
a. True
b. False
ANSWER: True
, 8. Organisation development (OD) is the system-wide application of behavioural science knowledge to the planned
development and reinforcement of organisational strategies, structures and processes for improving an
organisation’s effectiveness.
a. True
b. False
ANSWER: True
9. Organisation development (OD) often requires a transformational leadership style.
a. True
b. False
ANSWER: False
10. Productivity and QWL ideas were originated by Kurt Lewin.
a. True
b. False
ANSWER: False
11. Internationally, organisation development (OD) has moved towards designing for revolutionary organisational
change with a greater focus on transformational leadership.
a. True
b. False
ANSWER: False
12. It is argued that there is no universal model of change that can be used throughout the world. Rather, for the
purposes of sustainability, organisations need to be able to implement both incremental and transformational
change.
a. True
b. False
ANSWER: True
Indicate the answer choice that best completes the statement or answers the question.
13. A contingency view of change acknowledges the influence of:
a. consultation and participation
b. available data that can be collected
c. the external environment and technology
d. research that is relevant to the organisation
e. high levels of productivity
ANSWER: c
,14. Which of the following is NOT one of the ‘stems’ of organisation development (OD)?
a. laboratory training
b. environmental analysis
c. action research/survey feedback
d. participative management and quality of work life (QWL)
e. strategic change
ANSWER: b
15. Organisation transformation (OT) strategies are often short-term therefore requiring:
a. ongoing change to keep pace with the external environment
b. more of an emphasis on training senior managers in strategic thinking
c. a return to organisation development (OD) methodologies to stabilise the organisation in the long-term
d. more internal OT practitioners
e. all of the above
ANSWER: c
16. In 1946, laboratory and T-group training was started by which individual?
a. Dexter Dunphy
b. Michael Beer
c. Eric Trist
d. Warner Burke
e. Kurt Lewin
ANSWER: e
17. Many Australian organisations are:
a. actively involved in organisation development programs
b. knowingly applying organisation development techniques
c. using OD techniques without knowing the term ‘organisation development’
d. applying organisation development in international contexts
e. discussing organisation development without practicing its principles
ANSWER: c
18. Organisation transformation (OT) often receives considerable coverage in the media because it is:
a. at the cutting-edge of strategic management thinking
b. absolutely necessary for modern organisations to sustain a competitive advantage
c. more important than organisation development (OD) techniques which are only internally focused
d. often perceived as an observable ‘quick fix’ to rapid changes in the external environment
e. revolutionary and therefore more popular with the general public
ANSWER: d
, 19. The human relations approach describes ‘benevolent authoritative systems’ (System 2) as:
a. managing with autocratic, top-down approaches to leadership
b. allowing limited interaction, communication and decision making within boundaries defined by management
c. consulting employees about problems and decisions, but management making decisions
d. using group methods of decision making and supervision
e. applying systems of lateral and vertical communication
ANSWER: b
20. In participative management systems, __________________ systems increase employee interaction,
communication and decision making, whereas in ________________ systems, decision making and control
reside primarily at the top of the organisation:
a. participative; benevolent authoritative
b. participative; exploitative authoritative
c. consultative; exploitative authoritative
d. benevolent authoritative; exploitative authoritative
e. consultative; benevolent authoritative
ANSWER: c
21. Current practice in organisation development (OD) is strongly influenced by:
a. its background
b. trends that shape organisations
c. trends that shape changes in organisations
d. its background and trends that shape organisations
e. its background and trends that shape change in organisations
ANSWER: e
22. Organisation development (OD) is concerned with change that helps organisations to:
a. transfer knowledge and skills
b. solve problems
c. improve quality of work life
d. improve effectiveness
e. all of the above
ANSWER: e
23. The newest contribution to the quality-of-work-life (QWL) stem is:
a. union–management cooperation
b. sociotechnical systems methods
c. total quality management
d. reward system changes
e. participative management
ANSWER: c
ORGANISATIONAL CHANGE (7TH EDITION)
CHAPTER NO. 01: INTRODUCTION
Indicate whether the statement is true or false.
1. Today, the field of organisation development (OD) is being influenced by globalisation and information technology.
a. True
b. False
ANSWER: True
2. Organisation development (OD) assumes that transformational change is more important than incremental
change.
a. True
b. False
ANSWER: False
3. Organisation development (OD) practice is necessarily focused on face to face interactions in the workplace.
a. True
b. False
ANSWER: False
4. Organisation development (OD) is not typically associated with new product development or technological
innovation.
a. True
b. False
ANSWER: True
5. Applying T-group techniques to organisations gradually became known as ‘team building’: a process for helping
work groups become more effective in accomplishing tasks and satisfying member needs.
a. True
b. False
ANSWER: True
6. A large number of organisations in Australia have been actively involved in formal organisation development
(OD) programs in the recent past.
a. True
b. False
ANSWER: False
7. Despite the increased application of organisational development (OD) approach and techniques in Australian
organisations, many organisations are unaware that the term organisational development exists.
a. True
b. False
ANSWER: True
, 8. Organisation development (OD) is the system-wide application of behavioural science knowledge to the planned
development and reinforcement of organisational strategies, structures and processes for improving an
organisation’s effectiveness.
a. True
b. False
ANSWER: True
9. Organisation development (OD) often requires a transformational leadership style.
a. True
b. False
ANSWER: False
10. Productivity and QWL ideas were originated by Kurt Lewin.
a. True
b. False
ANSWER: False
11. Internationally, organisation development (OD) has moved towards designing for revolutionary organisational
change with a greater focus on transformational leadership.
a. True
b. False
ANSWER: False
12. It is argued that there is no universal model of change that can be used throughout the world. Rather, for the
purposes of sustainability, organisations need to be able to implement both incremental and transformational
change.
a. True
b. False
ANSWER: True
Indicate the answer choice that best completes the statement or answers the question.
13. A contingency view of change acknowledges the influence of:
a. consultation and participation
b. available data that can be collected
c. the external environment and technology
d. research that is relevant to the organisation
e. high levels of productivity
ANSWER: c
,14. Which of the following is NOT one of the ‘stems’ of organisation development (OD)?
a. laboratory training
b. environmental analysis
c. action research/survey feedback
d. participative management and quality of work life (QWL)
e. strategic change
ANSWER: b
15. Organisation transformation (OT) strategies are often short-term therefore requiring:
a. ongoing change to keep pace with the external environment
b. more of an emphasis on training senior managers in strategic thinking
c. a return to organisation development (OD) methodologies to stabilise the organisation in the long-term
d. more internal OT practitioners
e. all of the above
ANSWER: c
16. In 1946, laboratory and T-group training was started by which individual?
a. Dexter Dunphy
b. Michael Beer
c. Eric Trist
d. Warner Burke
e. Kurt Lewin
ANSWER: e
17. Many Australian organisations are:
a. actively involved in organisation development programs
b. knowingly applying organisation development techniques
c. using OD techniques without knowing the term ‘organisation development’
d. applying organisation development in international contexts
e. discussing organisation development without practicing its principles
ANSWER: c
18. Organisation transformation (OT) often receives considerable coverage in the media because it is:
a. at the cutting-edge of strategic management thinking
b. absolutely necessary for modern organisations to sustain a competitive advantage
c. more important than organisation development (OD) techniques which are only internally focused
d. often perceived as an observable ‘quick fix’ to rapid changes in the external environment
e. revolutionary and therefore more popular with the general public
ANSWER: d
, 19. The human relations approach describes ‘benevolent authoritative systems’ (System 2) as:
a. managing with autocratic, top-down approaches to leadership
b. allowing limited interaction, communication and decision making within boundaries defined by management
c. consulting employees about problems and decisions, but management making decisions
d. using group methods of decision making and supervision
e. applying systems of lateral and vertical communication
ANSWER: b
20. In participative management systems, __________________ systems increase employee interaction,
communication and decision making, whereas in ________________ systems, decision making and control
reside primarily at the top of the organisation:
a. participative; benevolent authoritative
b. participative; exploitative authoritative
c. consultative; exploitative authoritative
d. benevolent authoritative; exploitative authoritative
e. consultative; benevolent authoritative
ANSWER: c
21. Current practice in organisation development (OD) is strongly influenced by:
a. its background
b. trends that shape organisations
c. trends that shape changes in organisations
d. its background and trends that shape organisations
e. its background and trends that shape change in organisations
ANSWER: e
22. Organisation development (OD) is concerned with change that helps organisations to:
a. transfer knowledge and skills
b. solve problems
c. improve quality of work life
d. improve effectiveness
e. all of the above
ANSWER: e
23. The newest contribution to the quality-of-work-life (QWL) stem is:
a. union–management cooperation
b. sociotechnical systems methods
c. total quality management
d. reward system changes
e. participative management
ANSWER: c
