PGA PGM 3.0 COMPREHENSIVE STUDY
GUIDE FULLY SOLVED EDITION WITH TESTED
QUESTIONS AND CORRECT ANSWERS
• Recommended guideline for manager . Answer: Address and find
mutual agreement when employee's performance differs from expected.
• Resource allocation to avoid overwhelming performer . Answer: Make
them aware of available resources.
• Manager's action for performer's difficulty recognizing task . Answer:
Take a specific direction.
• Result of routine task assignment . Answer: Reinforced the desired
outcome.
• GM's use of significant work in directing merchandiser . Answer:
Explain feedback and consequences.
• Manager's communication for ensuring success . Answer: Feedback is
clear.
• Guidelines for manager using supporting strategy . Answer: Capable
and motivated.
,• Guideline for convincing strategy with resistant employee . Answer:
Help overcome resistance and provide resources.
• Head pro's strategy when requested solutions by assistant . Answer:
Supporting.
• Strategy for experienced but unwilling employees . Answer: Involving.
• Action to increase chances of finding satisfying solution . Answer:
Address the problem early.
• Importance of stating problem in relation to expectations . Answer: To
avoid blame during joint problem solving.
• Appropriate manager behavior during termination . Answer:
Considerate, clear, decisive.
• F&B's use of internal control for smooth operation . Answer: Measure,
evaluate, act.
• Food cost control definition . Answer: Management and procedures to
regulate costs.
, • Most important consideration for forecasting staff . Answer: Provide
service with minimal payroll.
• Condition enhancing benefits of mental practice . Answer: Cognitive
hypothesis.
• Effective means to help beginner use motor imagery . Answer:
Combine with physical performance.
• Optimization of performance with mental and physical practice .
Answer: Recall past shots, execute prior memory.
• Conditions leading to greater learning transfer . Answer: Same/similar
conditions.
• Recommended approach to optimize learning transfer of golf skill .
Answer: Transfer skill at similar level in transfer learning.
• Two major ways to structure swing change movements . Answer:
Skills practice and transfer practice.
• Coach's action when student gets mad at swing change . Answer:
Accept blame, remind them they agreed to it.
• Pre shot routine step helpful for trusting swing . Answer: Positive self-
talk.
GUIDE FULLY SOLVED EDITION WITH TESTED
QUESTIONS AND CORRECT ANSWERS
• Recommended guideline for manager . Answer: Address and find
mutual agreement when employee's performance differs from expected.
• Resource allocation to avoid overwhelming performer . Answer: Make
them aware of available resources.
• Manager's action for performer's difficulty recognizing task . Answer:
Take a specific direction.
• Result of routine task assignment . Answer: Reinforced the desired
outcome.
• GM's use of significant work in directing merchandiser . Answer:
Explain feedback and consequences.
• Manager's communication for ensuring success . Answer: Feedback is
clear.
• Guidelines for manager using supporting strategy . Answer: Capable
and motivated.
,• Guideline for convincing strategy with resistant employee . Answer:
Help overcome resistance and provide resources.
• Head pro's strategy when requested solutions by assistant . Answer:
Supporting.
• Strategy for experienced but unwilling employees . Answer: Involving.
• Action to increase chances of finding satisfying solution . Answer:
Address the problem early.
• Importance of stating problem in relation to expectations . Answer: To
avoid blame during joint problem solving.
• Appropriate manager behavior during termination . Answer:
Considerate, clear, decisive.
• F&B's use of internal control for smooth operation . Answer: Measure,
evaluate, act.
• Food cost control definition . Answer: Management and procedures to
regulate costs.
, • Most important consideration for forecasting staff . Answer: Provide
service with minimal payroll.
• Condition enhancing benefits of mental practice . Answer: Cognitive
hypothesis.
• Effective means to help beginner use motor imagery . Answer:
Combine with physical performance.
• Optimization of performance with mental and physical practice .
Answer: Recall past shots, execute prior memory.
• Conditions leading to greater learning transfer . Answer: Same/similar
conditions.
• Recommended approach to optimize learning transfer of golf skill .
Answer: Transfer skill at similar level in transfer learning.
• Two major ways to structure swing change movements . Answer:
Skills practice and transfer practice.
• Coach's action when student gets mad at swing change . Answer:
Accept blame, remind them they agreed to it.
• Pre shot routine step helpful for trusting swing . Answer: Positive self-
talk.
