Summary People and organization year 2 book mastering organizational change and in class material

People & Organisation



Table of Contents
Slides week 1......................................................................................................................2
Slides week 2......................................................................................................................3
Slides week 3......................................................................................................................6
Slides week 4......................................................................................................................8
Slides week 5....................................................................................................................11
Slides week 6....................................................................................................................15
Slides week 7....................................................................................................................20
Chapter 1: The Barriers to Change....................................................................................24
Chapter 2: The Reasons for Change...................................................................................30
Chapter 3: Interpreting the Language of Change..............................................................32
Chapter 4: The Process of Change.....................................................................................37
Chapter 5: Understanding the Business.............................................................................41
Chapter 6: Understanding the Change..............................................................................49
Chapter 7: Who Is Impacted by the Change......................................................................52

,People & Organisation



Slides week 1




Learning objectives
 Define change management and show understanding of what makes change
management necessary and successful.
 Be able to describe three change management models (Lewin, Kotter,
ADKAR).
 Understand change related organizational human behavior: resistance to
change, overcoming resistance to change, group dynamics.
 Map a SWOT for one business situation, provided by the teacher, in a specific
business situation.
 Outline a basic understanding of one major process, in HRM, of an
organization and how this is linked to the strategic choices of an organization.

,People & Organisation



Slides week 2

Change management= The process of preparing for, planning, and leading change

Change management goals
 Understanding
 Engagement
 Collaboration
 Acceptance
 Adoption

Who is involved in change management




Process of change
 Change begins on an individual level
 Individual changes then spread throughout
the organization and can either help or hurt
the change process.


Reasons for change
 Burning platform= threatens the health and
life of the organisation
 Continuous improvement = Organizations
striving for improvement of an organization
 Scaling back operations
 Facilitate growth= Growth = change
 Mergers and acquisitions

,People & Organisation


Barriers to change




8 5
Why address barriers?
You want the majority of the people to move in the same direction, at the same pace.

Internal barriers
1. Fear
 Fear of the Unknown.
 Time to get used to the new situation Vision of the future

2. Trust
 Leaders
 Direction

3. Control
 Over daily activities

4. Insecurity
 Self Doubt

5. Motivation
 Internal drive

6. Learned helplessness
 Indifference (learned)

7. Apathy
 Indifference

8. Change fatigue
 Mental
 Emotional
 Too much change

,People & Organisation


External barriers
1. Complexity of the change:
 Strategy

2. Lack of clear vision:
 What

3. Lack of clear direction:
 How

4. Mismanaged expectations:
 Implicit

5. Lack of organizational capability and capacity:
 Skills and know-how
 Breath of skills and know-how

Bridge to change




Pareto principle

, People & Organisation



Slides week 3

Parties of communication during change
1. Change managers – what are they talking about?
2. Those being managed – what are they expressing?

Importance of language
Impact of language on change management
It is the words that we use in describing the changes and the expectations
for adoption.
In return, the language we hear from those impacted shows their feelings
about the proposed change.

What does language help you assess?
Management's understanding of their employees and customers +
attitudes towards them

Components of language & communication
1. Verbal
2. Non-Verbal
3. Listening

LISTENING




Listening is NOT the same as hearing

What is the impact of active listening on implementing change?
 Supports open communication
 Builds trust and helps to roll out the change, as people feel they are a part of
the change