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: The Strategic Planning Process
Yoder-Wise: Leading and Managing in Nursing, 8th Edition
MULTIPLE CHOICE
1. Planning is a process designed to achieve goals in dynamic, competitive environments. As a
new manager, what is the first step you will undertake to develop a strategic plan of action for
a congestive heart failure program?
a. Search the environment to determine changes that may affect the organization.
b. Appraise the organization’s strengths and weaknesses.
c. Identify the major opportunities for and threats to the organization.
d. Identify and evaluate the various strategies available to the organization.
ANS: A
Assessment of the external environment is the first step in the strategic planning process.
TOP: AONE competency: Business Skills
2. A community-based pain management program is being planned for your region. As a
coordinator of a home care agency, you have been requested to develop a conceptual
framework, mission statement, philosophy, and objectives for the program. In what order will
you pursue this endeavor?
a. Objectives, philosophy, and mission statement
b. Philosophy, objectives, and mission statement
c. Philosophy, mission statement, and objectives
d. Mission statement, philosophy, and objectives
N R I G B.C
U S N T
ANS: D
The development of the mission statement is the first step in defining the purpose and
direction of the organization after an assessment has been completed.
TOP: AONE competency: Business Skills
3. Northwestern Hospital has decided to implement peer review. As a clinical leader in the
Emergency Department, you have overall responsibility for ensuring that this is in place by
next month. The most important step in this process is to:
a. provide an educational session for staff on peer review.
b. revise the mission statement, objectives, and performance standards.
c. develop objectives and performance standards with employees.
d. implement objectives and performance standards.
ANS: A
Once a strategic plan has been developed, the next step is open communication and execution
of the specific plan, which, in this instance, is peer review.
TOP: AONE competency: Leadership
4. The clinic nurse understands that the advantages of planning include:
a. assisting staff in critical thinking and improving decisions.
b. orienting people to react instead of act.
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c. forcing managers to be cost-efficient and cost-effective.
d. focusing on activities, not results.
ANS: A
Effective planning meANS that everyone in the organization manages his own work and
seeshow it relates to organizational goals. Being proactive meANS “aggressive planning”
that ensures that decisions are improved and are oriented toward organizational goals.
TOP: AONE competency: Leadership
5. As a nursing leadership student, you have had the opportunity to develop a palliative care
manual that will be utilized by the palliative care network (PCN) in your region for teaching
healthcare professionals. The PCN has requested that you provide a prioritized plan of action
for marketing the manual on a regional and state basis. What is the first priority?
a. Motivate the target market.
b. Research the target market.
c. Communicate benefits to the target group.
d. Package the product.
ANS: B
To put a strategic plan into place for marketing, it is necessary to conduct an external
assessment.
TOP: AONE competency: Business Skills
6. The chief nursing officer has to write a strategic plan. The most difficult stage in the strategic
planning process is:
a. assessment of the externaN l anRd SinIteNrnGalTeBnv.irCoOMent.
nm
U
b. review of mission statement, goals, and objectives.
c. identification of strategies.
d. implementation of strategies.
ANS: A
Determination of strengths, weaknesses, opportunities, and threats requires openness to what
is being said and observed and is critical to setting the stage for relevant responses in the latter
phases of strategic planning.
TOP: AONE competency: Business Skills
7. The reasons cited by nursing administrators for not planning in a systematic manner include:
a. lack of understanding of the planning process.
b. lack of knowledge regarding the internal and external operations of the
organization.
c. not enough hours in the day for both day-to-day operations and planning.
d. delegation of the task to subordinates.
ANS: A
The nurse manager should participate in strategic planning and quality initiatives with the
governing body. Lack of knowledge is a common reason for nonparticipation in planning
initiatives.
TOP: AONE competency: Knowledge of the Health Care Environment
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8. From your observation of planning activities in the organization, you have noticed that
planning and decision making occur at various levels of the organization. The nurse manager
has overall responsibility for which of the following?
a. Sending out postcards
b. Organizing a telephone follow-up
c. Monitoring ongoing activities and projects
d. Listing the patient population
ANS: C
The nurse manager should articulate organizational decision making for the criteria model
adopted by the organization and monitor ongoing implementation of the plan.
TOP: AONE competency: Knowledge of the Health Care Environment
9. Which of the following represents a well-written objective?
a. Hospital-acquired infections are reduced, and procedures to reduce infections are
implemented.
b. To increase staff satisfaction and to decrease burnout.
c. To increase the health of the community.
d. To implement evidence-based practice on nursing units, as evidenced by adoption
of evidence-based processes, by June 1.
ANS: D
Objectives are specific (begin with word to followed by an action word; specify single result
to be achieved; and specify a target date for attainment) and measurable (provide level of
accomplishment at the end).
TOP: AONE competency: Business Skills
10. To conduct assessment of the internal environment, the strategic planning team for Pacific
Hospital:
a. invites community members and staff of the hospital to an evening focus group
session.
b. discusses what it sees as the primary threats and opportunities in demographic
shifts affecting the hospital.
c. invites all levels of staff to focus groups on the effectiveness of the hospital
environment, including information systems and staffing.
d. asks the board to provide a summary of major opportunities for the future.
ANS: C
Assessment of the internal environment should include all levels of staff and facilitates
feedback on effectiveness of strengths and weaknesses of systems and processes within the
institution.
TOP: AONE competency: Business Skills
11. In assessing the internal environment, the strategic planning team at Pacific Hospital discovers
that 90% of staff members have no idea what the current mission statement meANS. This is
most likely related to:
a. the level of abstraction inherent in mission statements.
, Stuvia.com - The Marketplace to Buy and Sell your Study Material
: The Strategic Planning Process
Yoder-Wise: Leading and Managing in Nursing, 8th Edition
MULTIPLE CHOICE
1. Planning is a process designed to achieve goals in dynamic, competitive environments. As a
new manager, what is the first step you will undertake to develop a strategic plan of action for
a congestive heart failure program?
a. Search the environment to determine changes that may affect the organization.
b. Appraise the organization’s strengths and weaknesses.
c. Identify the major opportunities for and threats to the organization.
d. Identify and evaluate the various strategies available to the organization.
ANS: A
Assessment of the external environment is the first step in the strategic planning process.
TOP: AONE competency: Business Skills
2. A community-based pain management program is being planned for your region. As a
coordinator of a home care agency, you have been requested to develop a conceptual
framework, mission statement, philosophy, and objectives for the program. In what order will
you pursue this endeavor?
a. Objectives, philosophy, and mission statement
b. Philosophy, objectives, and mission statement
c. Philosophy, mission statement, and objectives
d. Mission statement, philosophy, and objectives
N R I G B.C
U S N T
ANS: D
The development of the mission statement is the first step in defining the purpose and
direction of the organization after an assessment has been completed.
TOP: AONE competency: Business Skills
3. Northwestern Hospital has decided to implement peer review. As a clinical leader in the
Emergency Department, you have overall responsibility for ensuring that this is in place by
next month. The most important step in this process is to:
a. provide an educational session for staff on peer review.
b. revise the mission statement, objectives, and performance standards.
c. develop objectives and performance standards with employees.
d. implement objectives and performance standards.
ANS: A
Once a strategic plan has been developed, the next step is open communication and execution
of the specific plan, which, in this instance, is peer review.
TOP: AONE competency: Leadership
4. The clinic nurse understands that the advantages of planning include:
a. assisting staff in critical thinking and improving decisions.
b. orienting people to react instead of act.
, Stuvia.com - The Marketplace to Buy and Sell your Study Material
c. forcing managers to be cost-efficient and cost-effective.
d. focusing on activities, not results.
ANS: A
Effective planning meANS that everyone in the organization manages his own work and
seeshow it relates to organizational goals. Being proactive meANS “aggressive planning”
that ensures that decisions are improved and are oriented toward organizational goals.
TOP: AONE competency: Leadership
5. As a nursing leadership student, you have had the opportunity to develop a palliative care
manual that will be utilized by the palliative care network (PCN) in your region for teaching
healthcare professionals. The PCN has requested that you provide a prioritized plan of action
for marketing the manual on a regional and state basis. What is the first priority?
a. Motivate the target market.
b. Research the target market.
c. Communicate benefits to the target group.
d. Package the product.
ANS: B
To put a strategic plan into place for marketing, it is necessary to conduct an external
assessment.
TOP: AONE competency: Business Skills
6. The chief nursing officer has to write a strategic plan. The most difficult stage in the strategic
planning process is:
a. assessment of the externaN l anRd SinIteNrnGalTeBnv.irCoOMent.
nm
U
b. review of mission statement, goals, and objectives.
c. identification of strategies.
d. implementation of strategies.
ANS: A
Determination of strengths, weaknesses, opportunities, and threats requires openness to what
is being said and observed and is critical to setting the stage for relevant responses in the latter
phases of strategic planning.
TOP: AONE competency: Business Skills
7. The reasons cited by nursing administrators for not planning in a systematic manner include:
a. lack of understanding of the planning process.
b. lack of knowledge regarding the internal and external operations of the
organization.
c. not enough hours in the day for both day-to-day operations and planning.
d. delegation of the task to subordinates.
ANS: A
The nurse manager should participate in strategic planning and quality initiatives with the
governing body. Lack of knowledge is a common reason for nonparticipation in planning
initiatives.
TOP: AONE competency: Knowledge of the Health Care Environment
, Stuvia.com - The Marketplace to Buy and Sell your Study Material
8. From your observation of planning activities in the organization, you have noticed that
planning and decision making occur at various levels of the organization. The nurse manager
has overall responsibility for which of the following?
a. Sending out postcards
b. Organizing a telephone follow-up
c. Monitoring ongoing activities and projects
d. Listing the patient population
ANS: C
The nurse manager should articulate organizational decision making for the criteria model
adopted by the organization and monitor ongoing implementation of the plan.
TOP: AONE competency: Knowledge of the Health Care Environment
9. Which of the following represents a well-written objective?
a. Hospital-acquired infections are reduced, and procedures to reduce infections are
implemented.
b. To increase staff satisfaction and to decrease burnout.
c. To increase the health of the community.
d. To implement evidence-based practice on nursing units, as evidenced by adoption
of evidence-based processes, by June 1.
ANS: D
Objectives are specific (begin with word to followed by an action word; specify single result
to be achieved; and specify a target date for attainment) and measurable (provide level of
accomplishment at the end).
TOP: AONE competency: Business Skills
10. To conduct assessment of the internal environment, the strategic planning team for Pacific
Hospital:
a. invites community members and staff of the hospital to an evening focus group
session.
b. discusses what it sees as the primary threats and opportunities in demographic
shifts affecting the hospital.
c. invites all levels of staff to focus groups on the effectiveness of the hospital
environment, including information systems and staffing.
d. asks the board to provide a summary of major opportunities for the future.
ANS: C
Assessment of the internal environment should include all levels of staff and facilitates
feedback on effectiveness of strengths and weaknesses of systems and processes within the
institution.
TOP: AONE competency: Business Skills
11. In assessing the internal environment, the strategic planning team at Pacific Hospital discovers
that 90% of staff members have no idea what the current mission statement meANS. This is
most likely related to:
a. the level of abstraction inherent in mission statements.
