MBA - 706 Darrat (Exam 1)
Marketing - answeridentifying and meeting human and social needs in a way that
harmonizes with the goals of the organization
Marketing Management - answerthe art and science of choosing target markets and
getting, keeping, and growing customers through creating, delivering, and
communicating superior customer value
Goods - answerPhysical goods constitute the bulk of most countries' production and
marketing efforts
Services - answerAs economies advance, a growing proportion of their activities focus
on the produc- tion of services
Events - answerMarketers promote time-based events, including major trade shows,
artistic performances, and company anniversaries
Experiences - answerorchestrating several services and goods, a firm can create,
stage, and market experiences
Persons - answerArtists, musicians, CEOs, physicians, high-profile lawyers and
financiers, and other professionals often get help from marketers
Places - answerCities, states, regions, and whole nations compete to attract tourists,
residents, facto- ries, and company headquarters
Properties - answerintangible rights of ownership to either real property (real estate) or
financial property (stocks and bonds)
Organizations - answerMuseums, performing-arts organizations, corporations, and
nonprofits all use marketing to boost their public image and compete for audiences and
funds
Information - answerdisseminated knowledge
Ideas - answerorganizations promote causes focused on issues such as poverty,
climate change, civil rights, social justice, racial discrimination, gender inequality, health
care availability, and child-
hood obesity.
4 Major Market Forces - answerTechnology: Massive amounts of information and data
about almost everything are now available to both consumers and marketers.
, Globalization: Geographic and political barriers have been eroded as advanced
telecommunication technologies and workflow platforms that enable all types of comput-
ers to work together continue to create almost limitless opportunities for communication,
collabora- tion, and data mining.
Physical Environment: Climate change—a term referring to lasting changes in Earth's
global climate as well as changes in regional climates—can have a significant impact on
a company's business activities. Health conditions-range from short-term illnesses that
are confined to a particular geographic area to pandemics that spread across the globe.
Changes in health conditions can influence not only the operations of pharmaceutical,
biotechnology, and health management companies but also companies that are not
directly related to health care.
Social Responsibility: Because marketing's effects extend to society as a whole,
marketers must consider the ethical, environmental, legal, and social context of their
activities.
3 Key Marketing Outcomes - answerNew Consumer Capabilities:
-online resources as a powerful information and purchasing aid
-mobile connectivity to search, communicate, and purchase on the go
-tap into social media to share opinions and express loyalty
-actively interact with companies
-reject marketing they find inappropriate or annoying
-extract more value from what they already own
New Company Capabilities:
-use the internet as a powerful information and sales channel, including for individually
differentiated goods.
-collect fuller and richer information about markets, customers, prospects, and
competitors.
-reach consumers quickly and efficiently via social media and mobile marketing,
sending targeted ads, coupons, and information.
-improve purchasing, recruiting, training, and internal and external communications.
-improve their cost efficiency.
New Competitive Environment:
-Deregulation
-Privatization
-Retail transformation
-Disintermediation
-Private labels
-Mega-bands
Marketing - answeridentifying and meeting human and social needs in a way that
harmonizes with the goals of the organization
Marketing Management - answerthe art and science of choosing target markets and
getting, keeping, and growing customers through creating, delivering, and
communicating superior customer value
Goods - answerPhysical goods constitute the bulk of most countries' production and
marketing efforts
Services - answerAs economies advance, a growing proportion of their activities focus
on the produc- tion of services
Events - answerMarketers promote time-based events, including major trade shows,
artistic performances, and company anniversaries
Experiences - answerorchestrating several services and goods, a firm can create,
stage, and market experiences
Persons - answerArtists, musicians, CEOs, physicians, high-profile lawyers and
financiers, and other professionals often get help from marketers
Places - answerCities, states, regions, and whole nations compete to attract tourists,
residents, facto- ries, and company headquarters
Properties - answerintangible rights of ownership to either real property (real estate) or
financial property (stocks and bonds)
Organizations - answerMuseums, performing-arts organizations, corporations, and
nonprofits all use marketing to boost their public image and compete for audiences and
funds
Information - answerdisseminated knowledge
Ideas - answerorganizations promote causes focused on issues such as poverty,
climate change, civil rights, social justice, racial discrimination, gender inequality, health
care availability, and child-
hood obesity.
4 Major Market Forces - answerTechnology: Massive amounts of information and data
about almost everything are now available to both consumers and marketers.
, Globalization: Geographic and political barriers have been eroded as advanced
telecommunication technologies and workflow platforms that enable all types of comput-
ers to work together continue to create almost limitless opportunities for communication,
collabora- tion, and data mining.
Physical Environment: Climate change—a term referring to lasting changes in Earth's
global climate as well as changes in regional climates—can have a significant impact on
a company's business activities. Health conditions-range from short-term illnesses that
are confined to a particular geographic area to pandemics that spread across the globe.
Changes in health conditions can influence not only the operations of pharmaceutical,
biotechnology, and health management companies but also companies that are not
directly related to health care.
Social Responsibility: Because marketing's effects extend to society as a whole,
marketers must consider the ethical, environmental, legal, and social context of their
activities.
3 Key Marketing Outcomes - answerNew Consumer Capabilities:
-online resources as a powerful information and purchasing aid
-mobile connectivity to search, communicate, and purchase on the go
-tap into social media to share opinions and express loyalty
-actively interact with companies
-reject marketing they find inappropriate or annoying
-extract more value from what they already own
New Company Capabilities:
-use the internet as a powerful information and sales channel, including for individually
differentiated goods.
-collect fuller and richer information about markets, customers, prospects, and
competitors.
-reach consumers quickly and efficiently via social media and mobile marketing,
sending targeted ads, coupons, and information.
-improve purchasing, recruiting, training, and internal and external communications.
-improve their cost efficiency.
New Competitive Environment:
-Deregulation
-Privatization
-Retail transformation
-Disintermediation
-Private labels
-Mega-bands
