TEST BANK
COMMUNICATION IN NURSING 8TH
EDITION
JULIA BALZER RILEY
, Table of Contents WQ WQ
Chapter 1: Responsible, Assertive, Caring Communication in Nursing Cha
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pter 2: The Client-
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Nurse Relationship: A Helping Relationship Chapter 3: Solving Problem
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s Together
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Chapter 4: Understanding Each Other: Communication and Culture
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Chapter 5: Demonstrating Warmth
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Chapter 6: Showing Respect Ch WQ WQ WQ WQ
apter 7: Being Genuine Chapter
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8: Being Empathetic Chapter 9:
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Using Self- WQ
Disclosure Chapter 10: Being sp WQ WQ WQ WQ
ecific Chapter 11: Asking Questi
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ons Chapter 12: Expressing Opini
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ons Chapter 13: Using Humor
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Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making Chapt
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er 15: Requesting Support
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Chapter 16: Overcoming Evaluation Anxiety C
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hapter 17: Working with Feedback Chapte
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r 18: Using Relaxation technique
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Chapter 19: Incorporating Imagery in Professional Practice and Self-
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Care Chapter 20 Incorporating Positive Self-Talk
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Chapter 21: Learning to Work Together in Groups
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Chapter 22: The Changing World of Electronic Communication
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Chapter 23: Learning Confrontation skills
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Chapter 24: Refusing Unreasonable Requests
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Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
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WQ Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagu
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es Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
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Chapter 29: Communicating at the End-of-
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Life Chapter 30: Continuing the Commitmen
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t
,Balzer Riley: Communication in Nursing, 8th Edition
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WQ
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
W
Q WQ WQ WQ WQ WQ WQ
Test Bank Multipl WQ WQ
e Choice
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1. The nurse plans to delegate a client’s personal hygiene to a nursing assi
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stant. Which statement if made by the nurse to the nursing assistant is assertive?
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a. “Would you mind helping the client with a bath when you have time? If not, I will
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skip my lunch and do it myself.”
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b. “You never get your work done and are always on the phone. You need to help the
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client right now with a bath, or I will write you up.”
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c. “The client needs help with bathing. I want you to assist the client now, and you
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can go to lunch when you are finished.”
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d. “I have important work to complete this morning. You will assist the client with a
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bath. Do not take a break until you have finished.”
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ANS:C
An assertive statement is clear, direct, and respectful; the nurse should use assertive right
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s, avoid irrational beliefs, and use the Describe Express Specify Consequence script to fo
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rmulate an assertive response.Describe: “The client needs help with bathing.” Express an
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d Specify: “I want you to assist the client now.”Consequence: “You can go to lunch whe
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n you are finished.”The other statements are nonassertive or aggressive:“Would you mind
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helping the client with a bath when you have time? If not, I will skip my lunch and do it
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myself.” is nonassertive, hesitant, and apologetic.“You never get your work done and ar
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e always on the phone. You need to help the client right now with a bath, or I will write
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you up.” is aggressive, blaming, and negative.“I have important work to complete this m
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orning. You will assist the client with a bath. Do not take a break until you have finished
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.” is aggressive, sarcastic, uncaring, and superior.DIF: Analysis REF: p. 6 TOP: Integrate
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d Process: Communication and Documentation MSC: Safe and Effective Care Environm
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ent: Management of Care
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2. A hospital nurse is concerned about the demands of providing safe care to clients
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who are seriously ill. The nurse manager should suggest which intervention to effecti
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vely help the nurse balance the demanding work in the hospital setting?
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a. Delegate more tasks to the unlicensed nursing personnel on the unit.
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b. Request a transfer to another nursing care unit with patients who are stable.
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c. Write down stories in a journal about how caring makes a difference for patients.
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d. Use an assertive communication style for every patient–nurse interaction.
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ANS:C
, Caring is the moral ideal that guides nurses through the caregiving process. Although the
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re is satisfaction in being technologically competent, that satisfaction is not as lasting as
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the satisfaction derived from meaningful moments of connection with clients, family, an
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d colleagues.DIF: Application REF: p. 13 TOP: Integrated Process: CaringMSC: Safe
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COMMUNICATION IN NURSING 8TH
EDITION
JULIA BALZER RILEY
, Table of Contents WQ WQ
Chapter 1: Responsible, Assertive, Caring Communication in Nursing Cha
WQ WQ WQ WQ WQ WQ WQ WQ
pter 2: The Client-
WQ WQ WQ
Nurse Relationship: A Helping Relationship Chapter 3: Solving Problem
WQ WQ WQ WQ WQ WQ WQ WQ
s Together
WQ
Chapter 4: Understanding Each Other: Communication and Culture
WQ WQ WQ WQ WQ WQ WQ W
Chapter 5: Demonstrating Warmth
Q WQ WQ WQ
Chapter 6: Showing Respect Ch WQ WQ WQ WQ
apter 7: Being Genuine Chapter
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8: Being Empathetic Chapter 9:
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Using Self- WQ
Disclosure Chapter 10: Being sp WQ WQ WQ WQ
ecific Chapter 11: Asking Questi
WQ WQ WQ WQ
ons Chapter 12: Expressing Opini
WQ WQ WQ WQ
ons Chapter 13: Using Humor
WQ WQ WQ WQ
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making Chapt
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
er 15: Requesting Support
WQ WQ WQ
Chapter 16: Overcoming Evaluation Anxiety C
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hapter 17: Working with Feedback Chapte
WQ WQ WQ WQ WQ
r 18: Using Relaxation technique
WQ WQ WQ WQ
Chapter 19: Incorporating Imagery in Professional Practice and Self-
WQ WQ WQ WQ WQ WQ WQ WQ
Care Chapter 20 Incorporating Positive Self-Talk
WQ WQ WQ WQ WQ
Chapter 21: Learning to Work Together in Groups
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Chapter 22: The Changing World of Electronic Communication
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Chapter 23: Learning Confrontation skills
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Chapter 24: Refusing Unreasonable Requests
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Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
WQ Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagu
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es Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
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Chapter 29: Communicating at the End-of-
WQ WQ WQ WQ WQ
Life Chapter 30: Continuing the Commitmen
WQ WQ WQ WQ WQ
t
,Balzer Riley: Communication in Nursing, 8th Edition
WQ WQ WQ WQ WQ
WQ
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
W
Q WQ WQ WQ WQ WQ WQ
Test Bank Multipl WQ WQ
e Choice
WQ
1. The nurse plans to delegate a client’s personal hygiene to a nursing assi
W Q W Q W Q W Q W Q W Q W Q W Q W Q W Q W Q W Q
stant. Which statement if made by the nurse to the nursing assistant is assertive?
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
a. “Would you mind helping the client with a bath when you have time? If not, I will
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ W
skip my lunch and do it myself.”
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b. “You never get your work done and are always on the phone. You need to help the
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
client right now with a bath, or I will write you up.”
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
c. “The client needs help with bathing. I want you to assist the client now, and you
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
can go to lunch when you are finished.”
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d. “I have important work to complete this morning. You will assist the client with a
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
bath. Do not take a break until you have finished.”
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
ANS:C
An assertive statement is clear, direct, and respectful; the nurse should use assertive right
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
s, avoid irrational beliefs, and use the Describe Express Specify Consequence script to fo
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
rmulate an assertive response.Describe: “The client needs help with bathing.” Express an
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
d Specify: “I want you to assist the client now.”Consequence: “You can go to lunch whe
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
n you are finished.”The other statements are nonassertive or aggressive:“Would you mind
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
helping the client with a bath when you have time? If not, I will skip my lunch and do it
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
myself.” is nonassertive, hesitant, and apologetic.“You never get your work done and ar
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e always on the phone. You need to help the client right now with a bath, or I will write
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you up.” is aggressive, blaming, and negative.“I have important work to complete this m
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orning. You will assist the client with a bath. Do not take a break until you have finished
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.” is aggressive, sarcastic, uncaring, and superior.DIF: Analysis REF: p. 6 TOP: Integrate
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d Process: Communication and Documentation MSC: Safe and Effective Care Environm
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
ent: Management of Care
WQ WQ WQ
2. A hospital nurse is concerned about the demands of providing safe care to clients
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ W
who are seriously ill. The nurse manager should suggest which intervention to effecti
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vely help the nurse balance the demanding work in the hospital setting?
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
a. Delegate more tasks to the unlicensed nursing personnel on the unit.
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b. Request a transfer to another nursing care unit with patients who are stable.
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c. Write down stories in a journal about how caring makes a difference for patients.
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d. Use an assertive communication style for every patient–nurse interaction.
WQ WQ WQ WQ WQ WQ WQ WQ
ANS:C
, Caring is the moral ideal that guides nurses through the caregiving process. Although the
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
re is satisfaction in being technologically competent, that satisfaction is not as lasting as
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
the satisfaction derived from meaningful moments of connection with clients, family, an
WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ WQ
d colleagues.DIF: Application REF: p. 13 TOP: Integrated Process: CaringMSC: Safe
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