Principles of Information Systems 13th Edition Solution Manual – Complete Answers & Textbook Solutions

PrinciplesjofjInformationjSystems,j13thjEdition



Solutionsj–jChapterj1
Solution_ManualPrinciples_of_Information_Systems,13th_Edition
CriticaljThinkingjExercise
Kroger’sjQueVisionjSystemjImprovesjCustomerjService



ReviewjQuestions


1. ThejQueVisionjsystemjisjanjenterprisejsystem.

2. Thejtwojcomponentsjthatjarejmissingjarejwell-trainedjworkersjandjbetterjteamwork.

CriticaljThinkingjQuestions


1. Tojaddressjthejconcernsjofjthejcashiersjandjbaggers,jthejstorejmanagerjshouldjobservejth
ejcheckoutjprocessjandjperformancejofjcashiersjandjbaggersjforjajfewjdaysjbeforejtakingj
action.

2. Thejmanagerjshouldjidentifyjandjputjintojplacejthejfulljsetjofjorganizationaljcomple
ments.jThisjcannotjbejdonejwithoutjobservingjwherejthejsystemjisjfailing.

CriticaljThinkingjExercisejNARCO

MSjDatabasejtojAidjMSjVictimsjReviewjQ

uestions


1. FundamentaljhardwarejcomponentsjthatjarejlikelyjincludedjinjthejNARCOMSjsystemsjm
ightjincludejkeyboards,jmice,jservers,jhardjdrives,jmonitorsjorjdisplays,jrouters,
switches,jhubs,jmodems,jprinters,jetc.jAjvarietyjofjequipmentjtojprovidejinput,jprocessin
g,jstorage,jandjoutputjactivities,jasjwelljasjnetworkingjandjmobilejhardwarejarejlikelyjincl
uded.


2. Forjthejtotalj100,000jtargetjnumberjofjparticipantsjthejmaximumjdatabasejsizejwouldjbej
0.05jgigabytesjassumingjeachjrecordjcontainedjajmaximumjofj500jbytes.jThisjwouldjnotjb
ejconsideredjajbigjdatajproject.


CriticaljThinkingjQuestions

,PrinciplesjofjInformationjSystems,j13thjEdition




1. Studentjresponsesjmayjvary.jThreejreasonsjwhyjmostjdojnotjparticipatejmightjinclude:jco
ncernsjoverjprivacyjandjsharingjofjpersonaljmedicaljinformation;junablejtojcompletejajsur
veyjduejtojeitherjlimitedjmobilityjorjlackjofjresources;jandjnotjknowingjthatjthisjdatabase
jexists.




2. Studentjresponsesjmayjvary.jOnejcoursejofjactionjmightjbejintroducingjthejdatabasejtojpa
tientsjreceivingjajdiagnosisjofjMSjandjthenjofferingjhelpjwithjthejsurveysjduring
doctorjvisits.


CriticaljThinkingjExercisejBusiness

AnalyticsjforjGamingjFirmjReviewjQuest
j



ions


1. Businessjanalyticsjcanjbejdefinedjasjthejextensivejusejofjdatajandjquantitativejanalysisjtoj
supportjfact-basedjdecisionjmakingjwithinjorganization.


2. Datajscientistsjunderstandsjthejbusinessjandjbusinessjanalyticsjtechnologyjwhilejalsojre
cognizingjthejlimitationsjofjtheirjdata,jtoolsjandjtechniques.jTheyjputjalljofjthis
togetherjtojdeliverjrealjimprovementsjinjdecisionjmakingjwithinjanjorganization.


CriticaljThinkingjQuestions



1. Studentjresponsesjmayjvary.jThreejdatajsourcesjmightjincludejcustomerjsurveys,jajpl
ayers’jcard,jorjhistoricaljhoteljrecords.


2. Studentjresponsesjmayjvary.jSomejcustomersjmayjwantjtojenjoyjthejbenefitsjofferedjfr
omjajplayer’sjcard,jforjexample,jbutjmayjnotjbejcomfortablejwithjthejcardjtrackingjthei
rjgamblingjhistory.


CriticaljThinkingjExercise
StrategicjPlanjReview

ReviewjQuestions

,PrinciplesjofjInformationjSystems,j13thjEdition




1. Hallmarksjofjajgoodjstrategicjplanjcouldjincludejajclarityjofjpurpose,jhavingjwell-
definedjgoalsjoverjajspecifiedjperiodjofjtime,jfocusingjenergyjandjresourcesjandjstrengthe
ningjoperations.


2. Morejfundsjwouldjbejallocatedjtojsystemjdevelopmentjoverjbuyingjexistingjsoftwarejan
djusingjsoftwarejservicejproviders.jThejcostjtojbuildjajsystemjcanjbejveryjhighjand,jevenj
smalljprojects,jtakejajsignificantjamountjofjtime.


CriticaljThinkingjQuestions



1. Studentjresponsesjmayjvary.jYoujmayjwantjtojbecomejmorejfamiliarjwithjthejday-to-
dayjactivitiesjandjchallengesjinjthejISjorganization.


2. Studentjresponsesjmayjvary.jYoujmayjwantjtojmeetjwithjkeyjstakeholdersjinjthejISjor
ganizationjtojgetjtheirjinputjonjthejstrategicjplanjandjbudget.


CriticaljThinkingjExercisej

Robo-

AdvicejforjMillennialsjReviewjQ

uestions


1. Thejinsurancejindustryjmightjbenefitjfromjthejusejofjajrobo-advicejsystem.


2. Studentsjanswersjwilljvary.jAsjfarjasjethicsjarejconcerned,jajrobo-
advisorjwilljalwaysjlackjthejethicaljjudgementjofjajhumanjbeing.jInjthejcasejofjthejinvestme
ntjfirm,jthejrobo-
jadvisorjlacksjthejabilityjtojholdjthejinvestorjaccountablejtojajbudgetjorjtojencouragejthejsa

vingjofjanjemergencyjfundjbeforejinvesting.jThejbuildersjofjsuchjsystemsjshouldjmakejcons
umersjawarejofjpotentialjpitfallsjofjusingjthejsystem.


CriticaljThinkingjQuestions



1. Studentjresponsesjmayjvary.jAnjalternatejstrategyjcouldjbejforjthejrobo-
advicejservicejtojworkjinjconjunctionjwithjajprofessionaljfinancialjplanner.jThejfirmjmigh
tjusejajcall

, PrinciplesjofjInformationjSystems,j13thjEdition


systemjwherejinvestorsjcanjdiscussjthejresultsjofjthejrobo-
advicejsystemjwithjajhumanjtojhelpjdecidejifjthejgivenjadvicejisjthejbestjcoursejofjaction.


2. Studentjresponsesjmayjvary.jYoujmightjwantjtojhavejthejmembersjofjsenior
managementjtryjoutjthejservicejforjthemselves,jorjseejthejservicejinjactionjwithjajrealjcustomer
.


ReviewjQuestions


1. Datajisjthejrawjmaterialjfromjwhichjinformationjisjcomposed.jInformationjincludesjajco
ntextjforjthejdata.jKnowledgejisjanjawarenessjofjhowjtojapplyjthejinformation.


2. Thejstudentjcanjlistjanyjsixjofjthejfollowingjattributesjthatjdescribejthejqualityjofjdata:


Characteristics Definitions
Accessible Informationjshouldjbejeasilyjaccessiblejbyjauthorizedjus
ersjsojtheyjcanjobtainjitjinjthejrightjformatjandjat
thejrightjtimejtojmeetjtheirjneeds.
Accurate Accuratejinformationjisjerrorjfree.jInjsomejcases,jinacc
uratejinformationjisjgeneratedjbecausejinaccuratejdataji
sjfedjintojthejtransformationjprocess.jThisjisjcommonly
jcalledjgarbagejin,jgarbagejoutj(GIGO).



Complete Completejinformationjcontainsjalljthejimportantjfacts.j
Forjexample,janjinvestmentjreportjthatjdoesjnotjinclude
jalljimportantjcostsjisjnotjcomplete.

Economical Informationjshouldjalsojbejrelativelyjeconomicaljtojprod
uce.jDecisionjmakersjmustjalwaysjbalancejthe
valuejofjinformationjwithjthejcostjofjproducingjit.