Usps || Questions with 100% Correct Answers.
S.O.L.E.R
squarely face the person
open your posture
lean towards the sender
eye contact maintained
relax while attending correct answers Actively attending (enhanse listening)
Need satisfaction selling correct answers Based on the simple recognition that customers buy
products to satisfy their needs
Need correct answers Desire to improve or accomplish something
G.I.S.T correct answers Greet
Inquiring
Suggest
Thanking
Retail customer experience (RCE) correct answers Mystery shopper ?????
Post office motto correct answers Clean stocked and friendly everyday
Total customer experience correct answers
Image factors correct answers Personal, professional and postal
Postal validation imprints correct answers Pvi labels
Postal retail unit correct answers PRN
Trigger words correct answers Generates negative feelings and are less extensive in a
conversation
Calming words correct answers Make feel relaxed and composed and are usually more effective
in an interaction with another person
Perception is correct answers Reality
Bank secrecy act (BSA) correct answers Help identity money launderers
Form 8105-A correct answers Fraud transaction report.
Cash transaction 3,000 or more
Form 8105-B correct answers Suspicious transactions report
, Self service kiosk correct answers Provides 80% transactions normally handled by a retail
employee
Benefits of retail equipment? correct answers
Domestic claims types of services correct answers Priority mail express
Priority mail
Insured mail
Register mail
COD
Hazmat categories include correct answers Flammable and combustible, corrosive and reactive
toxic other common hazardous material and biological
Publications 52 correct answers used to regulate the mailing of hazmat
What is one hazmat indicator correct answers Sound of liquid
Are cigarettes mailable to foreign countries correct answers Yes
Commercial based pricing correct answers Customer who ship a high volume of pricing
Po boxes correct answers Photo id proof of address
Bakers dozen correct answers One free month for po box rental for customers that were with
competitors
Shipping services correct answers Priority mail express
Priority mail
Parcel select
Parcel return service
Mailing service correct answers First class
Periodicals
Standard mail
Package service (media mail, library mail, bound printed matter, standard post)
Extra Service
Shipping services correct answers Competes with other companies
Registered mail can only be used with? correct answers First class and priority mail
Balloon price correct answers Charged when a mail piece measures over 84 inches and weighs
less than 20 pounds. Standard post and priority mail depending on destination and zone
S.O.L.E.R
squarely face the person
open your posture
lean towards the sender
eye contact maintained
relax while attending correct answers Actively attending (enhanse listening)
Need satisfaction selling correct answers Based on the simple recognition that customers buy
products to satisfy their needs
Need correct answers Desire to improve or accomplish something
G.I.S.T correct answers Greet
Inquiring
Suggest
Thanking
Retail customer experience (RCE) correct answers Mystery shopper ?????
Post office motto correct answers Clean stocked and friendly everyday
Total customer experience correct answers
Image factors correct answers Personal, professional and postal
Postal validation imprints correct answers Pvi labels
Postal retail unit correct answers PRN
Trigger words correct answers Generates negative feelings and are less extensive in a
conversation
Calming words correct answers Make feel relaxed and composed and are usually more effective
in an interaction with another person
Perception is correct answers Reality
Bank secrecy act (BSA) correct answers Help identity money launderers
Form 8105-A correct answers Fraud transaction report.
Cash transaction 3,000 or more
Form 8105-B correct answers Suspicious transactions report
, Self service kiosk correct answers Provides 80% transactions normally handled by a retail
employee
Benefits of retail equipment? correct answers
Domestic claims types of services correct answers Priority mail express
Priority mail
Insured mail
Register mail
COD
Hazmat categories include correct answers Flammable and combustible, corrosive and reactive
toxic other common hazardous material and biological
Publications 52 correct answers used to regulate the mailing of hazmat
What is one hazmat indicator correct answers Sound of liquid
Are cigarettes mailable to foreign countries correct answers Yes
Commercial based pricing correct answers Customer who ship a high volume of pricing
Po boxes correct answers Photo id proof of address
Bakers dozen correct answers One free month for po box rental for customers that were with
competitors
Shipping services correct answers Priority mail express
Priority mail
Parcel select
Parcel return service
Mailing service correct answers First class
Periodicals
Standard mail
Package service (media mail, library mail, bound printed matter, standard post)
Extra Service
Shipping services correct answers Competes with other companies
Registered mail can only be used with? correct answers First class and priority mail
Balloon price correct answers Charged when a mail piece measures over 84 inches and weighs
less than 20 pounds. Standard post and priority mail depending on destination and zone
