Usps || Expert-Verified Questions with Correct Answers.
during delivery a customer asks you some shipping info but you dont know the answers to any of
her questions. what are you most and least likely to do? correct answers Most: tell her you arent
aware of the answers but there is lots of shipping info on the usps website.
Least: apologize and let her know that you arents sure of the answers, as a mail carrier its your
job to make sure her mail is delivered on time.
a recently hired coworker is struggling to learn the role forcing everyone to work harder to pick
up her slack. what are you most and least likely to do. correct answers Most: offer advice on how
to do the job correctly and efficiently
Least: meet with your supervisor to suggest a new role for your coworker
a customer on your route is upset because his local post office doesnt carry an item he wants. he
needs its today and doesnt have time to drive around looking for it.? most and least likely to do
correct answers Most: work to figure out what the customer needs the item for and suggest and
in stock alternative.
Least: suggest the customer call the post office supervisor to share his complaint
your supervisor asks you to finish a task before you leave for your route.while you are working
on it, you overhear your coworkers struggling to finish a task. Most and least likely to do?
correct answers Most: quickly explain the task to your coworkers so you could finish your task.
least:focus on your assigned task, your coworkers did not ask for help, and you dont want to
make the uncomfortable
a customer on your route complains to you about poor service from one of your coworkers. he
clearly wants to tell someone about his negative experience. Most and lest likely to do? correct
answers Most: tell the customer your sorry for their experience and ask if theres anything you
could do to help them.
Least: ask your supervisor to contact the customer , since she will be able to better address the
issue.
a customer recently switched apartment units and is upset he hasnt been receiving his mail. he
asks if you can give it to him now, but you not supposed to until he files a change of address
form. most and lest likely to do? correct answers most: explain that by postal policy, all
customers must request a change of address to receive mail at the new address. its for his
protection.
Least: remind the customer that hes responsible for filing a change of address form. if he doesnt,
there is nothing you can do.
, while your out on your route a customer ask you how to locate a specific product eh cannot find
online. Most and least likely to do? correct answers Most: tell him youre happy to help and
describe where to find the item. follow up the next day to see if he found it .
Least: help him find the product on the site and point out he could save money by purchasing a
different item that is on sale.
while you are out delivering on your mail route , a customer stop you and asks about a missing
package that you are sure you delivered two days ago. Most and Least likely to do? correct
answers Most: explain the package was already delivered. ask if anyone could have brought the
package inside.
Least: Tell the customer that the package has already been delivered . suggest contacting the
local post office to follow up.
People should let others know when somethings bothering them
-------OR-------
I tend to be the first to know when someones upset correct answers Answer: most like me (ppl
should let others know)
I prefer stretch goals that push me to the limit of my ability
----- OR -----
I prefer stretch goals that are reasonable and achievable correct answers Ans: most like me
( reasonable & achievable)
I do what is expected of me at work
----OR----
I try to do more than whats expected of me at work correct answers answer: most like me (trying
to do more at work)
sometimes my coworkers frustrate me
----OR-----
I never get frustrated with my coworkers correct answers answer: most like me (I never get
frustrated)
I prefer to work in a relaxed environment
---OR---
I enjoy working under pressure correct answers answer: most like me ( I enjoy working under
pressure)
the harder I work, the more I succeed
---OR---
hard work does not always lead to success correct answers answer: most like me ( the harder I
work, the more I succeed)
people cannot always expect others to help them with their work
during delivery a customer asks you some shipping info but you dont know the answers to any of
her questions. what are you most and least likely to do? correct answers Most: tell her you arent
aware of the answers but there is lots of shipping info on the usps website.
Least: apologize and let her know that you arents sure of the answers, as a mail carrier its your
job to make sure her mail is delivered on time.
a recently hired coworker is struggling to learn the role forcing everyone to work harder to pick
up her slack. what are you most and least likely to do. correct answers Most: offer advice on how
to do the job correctly and efficiently
Least: meet with your supervisor to suggest a new role for your coworker
a customer on your route is upset because his local post office doesnt carry an item he wants. he
needs its today and doesnt have time to drive around looking for it.? most and least likely to do
correct answers Most: work to figure out what the customer needs the item for and suggest and
in stock alternative.
Least: suggest the customer call the post office supervisor to share his complaint
your supervisor asks you to finish a task before you leave for your route.while you are working
on it, you overhear your coworkers struggling to finish a task. Most and least likely to do?
correct answers Most: quickly explain the task to your coworkers so you could finish your task.
least:focus on your assigned task, your coworkers did not ask for help, and you dont want to
make the uncomfortable
a customer on your route complains to you about poor service from one of your coworkers. he
clearly wants to tell someone about his negative experience. Most and lest likely to do? correct
answers Most: tell the customer your sorry for their experience and ask if theres anything you
could do to help them.
Least: ask your supervisor to contact the customer , since she will be able to better address the
issue.
a customer recently switched apartment units and is upset he hasnt been receiving his mail. he
asks if you can give it to him now, but you not supposed to until he files a change of address
form. most and lest likely to do? correct answers most: explain that by postal policy, all
customers must request a change of address to receive mail at the new address. its for his
protection.
Least: remind the customer that hes responsible for filing a change of address form. if he doesnt,
there is nothing you can do.
, while your out on your route a customer ask you how to locate a specific product eh cannot find
online. Most and least likely to do? correct answers Most: tell him youre happy to help and
describe where to find the item. follow up the next day to see if he found it .
Least: help him find the product on the site and point out he could save money by purchasing a
different item that is on sale.
while you are out delivering on your mail route , a customer stop you and asks about a missing
package that you are sure you delivered two days ago. Most and Least likely to do? correct
answers Most: explain the package was already delivered. ask if anyone could have brought the
package inside.
Least: Tell the customer that the package has already been delivered . suggest contacting the
local post office to follow up.
People should let others know when somethings bothering them
-------OR-------
I tend to be the first to know when someones upset correct answers Answer: most like me (ppl
should let others know)
I prefer stretch goals that push me to the limit of my ability
----- OR -----
I prefer stretch goals that are reasonable and achievable correct answers Ans: most like me
( reasonable & achievable)
I do what is expected of me at work
----OR----
I try to do more than whats expected of me at work correct answers answer: most like me (trying
to do more at work)
sometimes my coworkers frustrate me
----OR-----
I never get frustrated with my coworkers correct answers answer: most like me (I never get
frustrated)
I prefer to work in a relaxed environment
---OR---
I enjoy working under pressure correct answers answer: most like me ( I enjoy working under
pressure)
the harder I work, the more I succeed
---OR---
hard work does not always lead to success correct answers answer: most like me ( the harder I
work, the more I succeed)
people cannot always expect others to help them with their work
