USPS study guide || Confidence-Boosting Exam
Questions & Answers.
You have been asked to take on an additional sorting assignment. You are concerned that the
time away from your tasks will affect you completing your daily work on time. correct answers
ML- Ask your supervisor if taking on this assignment would affect you meeting your daily
production goals.
LL -Decline the assignment because you would not meet your production goal.
A new employee asks you to help with something, but you have a lot of work to finish and a
deadline to meet. correct answers ML -Suggest they ask other coworkers for help. Offer to assist
only if the other coworkers cannot.
LL- Tell the new employee you cannot help and apologize because you are too busy
You are using a machine when suddenly it stops working. You tell your supervisor about the
issue but need to wait for it to be fixed to be able to finish your work on time. correct answers
ML -Check to see if there is another available machine you may use.
LL- Take your break early while you wait for the machine to get fixed.
There is a lot of work for everyone and production goals must be met today but you see a few
coworkers talking and standing around. correct answers ML- Encourage your coworkers to work
together so everyone can meet the production goal.
LL -Work faster and complete your coworkers' tasks to make sure the deadline is met.
Your coworker did not clean up her work area before she went on break, so you clean it up to
avoid a potential accident. She goes back to her work station after her break without noticing
anything. correct answers ML -Tell her to be more cautious and aware of her work area before
she leaves and the importance of cleaning procedures and safety precautions to avoid accidents.
LL -Don't say anything because you cleaned it up already.
You are working to complete a task and must meet a deadline. A coworker begins to ask you
some questions that you know the answers to and could explain, but that will take time away
from the task you are trying to finish. correct answers ML- Ask if they can wait since you need
to complete your work.
LL- Let them know you cannot help because you have a deadline to meet.
You are asked by your supervisor to help put away items that are blocking a work station. You
must meet your production quota and are concerned that by helping, you won't have enough time
to finish and the quality of your work will be affected. correct answers ML- Ask your supervisor
if you may continue with your assigned task so the quality of your work is not affected.
LL -Tell your supervisor you can't stop what you are working on because of your deadline.
You notice that a machine is making a loud noise which could mean it is about to break. You
don't want to stop to call a technician because you have a deadline to meet. If you fix it, it will
, take a few minutes, but if you continue to work and then it breaks, it will take a few hours to fix.
correct answers ML- Stop working to fix it.
LL- Ignore the loud noise and keep working so you can meet your goal.
Your supervisor reviews a safety procedure with you, but from what you previously learned, you
know part of what he explained is not correct.
What would you most and least likely do? correct answers ML- Explain the way you learned the
procedure and ask if he is sure about the information he shared.
LL -Don't say anything since he is your supervisor.
I do what is required of me at work?
I try to do more than what is required of me at work? correct answers MLM: I try to do more
than what is required of me at work
I succeed more when I work harder?
Working harder does not always lead to success? correct answers MLM: I succeed more when I
work harder
I prefer having a regular work routine?
I prefer having a variety of tasks? correct answers SLM: I prefer having a variety of tasks
If I don't succeed the first time, I try again?
I move on to something else if I don't succeed? correct answers MLM: If I don't succeed the first
time, I try again
I prefer to work in a stress-free environment?
I prefer working under pressure? correct answers SLM: I prefer working under pressure
My coworkers aggravate me at times?
I never get aggravated at my coworkers? correct answers SLM: I never get aggravated at my
coworkers
My performance is best when I am very busy at work?
When I have a reasonable workload, I perform best? correct answers SLM: My performance is
best when I am very busy at work
Some directions at work I do not always agree with?
I always comply with directions at work? correct answers MLM: I always comply with
directions at work
When I am supervised too closely, I do not perform as well?
I don't mind being closely supervised? correct answers SLM: I don't mind being closely
supervised
I can deal with anything that I am faced with?
Questions & Answers.
You have been asked to take on an additional sorting assignment. You are concerned that the
time away from your tasks will affect you completing your daily work on time. correct answers
ML- Ask your supervisor if taking on this assignment would affect you meeting your daily
production goals.
LL -Decline the assignment because you would not meet your production goal.
A new employee asks you to help with something, but you have a lot of work to finish and a
deadline to meet. correct answers ML -Suggest they ask other coworkers for help. Offer to assist
only if the other coworkers cannot.
LL- Tell the new employee you cannot help and apologize because you are too busy
You are using a machine when suddenly it stops working. You tell your supervisor about the
issue but need to wait for it to be fixed to be able to finish your work on time. correct answers
ML -Check to see if there is another available machine you may use.
LL- Take your break early while you wait for the machine to get fixed.
There is a lot of work for everyone and production goals must be met today but you see a few
coworkers talking and standing around. correct answers ML- Encourage your coworkers to work
together so everyone can meet the production goal.
LL -Work faster and complete your coworkers' tasks to make sure the deadline is met.
Your coworker did not clean up her work area before she went on break, so you clean it up to
avoid a potential accident. She goes back to her work station after her break without noticing
anything. correct answers ML -Tell her to be more cautious and aware of her work area before
she leaves and the importance of cleaning procedures and safety precautions to avoid accidents.
LL -Don't say anything because you cleaned it up already.
You are working to complete a task and must meet a deadline. A coworker begins to ask you
some questions that you know the answers to and could explain, but that will take time away
from the task you are trying to finish. correct answers ML- Ask if they can wait since you need
to complete your work.
LL- Let them know you cannot help because you have a deadline to meet.
You are asked by your supervisor to help put away items that are blocking a work station. You
must meet your production quota and are concerned that by helping, you won't have enough time
to finish and the quality of your work will be affected. correct answers ML- Ask your supervisor
if you may continue with your assigned task so the quality of your work is not affected.
LL -Tell your supervisor you can't stop what you are working on because of your deadline.
You notice that a machine is making a loud noise which could mean it is about to break. You
don't want to stop to call a technician because you have a deadline to meet. If you fix it, it will
, take a few minutes, but if you continue to work and then it breaks, it will take a few hours to fix.
correct answers ML- Stop working to fix it.
LL- Ignore the loud noise and keep working so you can meet your goal.
Your supervisor reviews a safety procedure with you, but from what you previously learned, you
know part of what he explained is not correct.
What would you most and least likely do? correct answers ML- Explain the way you learned the
procedure and ask if he is sure about the information he shared.
LL -Don't say anything since he is your supervisor.
I do what is required of me at work?
I try to do more than what is required of me at work? correct answers MLM: I try to do more
than what is required of me at work
I succeed more when I work harder?
Working harder does not always lead to success? correct answers MLM: I succeed more when I
work harder
I prefer having a regular work routine?
I prefer having a variety of tasks? correct answers SLM: I prefer having a variety of tasks
If I don't succeed the first time, I try again?
I move on to something else if I don't succeed? correct answers MLM: If I don't succeed the first
time, I try again
I prefer to work in a stress-free environment?
I prefer working under pressure? correct answers SLM: I prefer working under pressure
My coworkers aggravate me at times?
I never get aggravated at my coworkers? correct answers SLM: I never get aggravated at my
coworkers
My performance is best when I am very busy at work?
When I have a reasonable workload, I perform best? correct answers SLM: My performance is
best when I am very busy at work
Some directions at work I do not always agree with?
I always comply with directions at work? correct answers MLM: I always comply with
directions at work
When I am supervised too closely, I do not perform as well?
I don't mind being closely supervised? correct answers SLM: I don't mind being closely
supervised
I can deal with anything that I am faced with?
