D469 WGU PA
[Document subtitle]
[DATE]
[COMPANY NAME]
[Company address]
, Certainly! Here are the questions numbered along with their answers:
1. What is a challenge associated with assessing service quality?
**Outcome defects are not easy to measure.**
2. Which Six Sigma step requires a firm to create goals, measures, and action plans for
projects to identify improvements that will make a significant impact on profitability and
achieve strategic objectives?
**Align**
3. Why would a quality manager use a flowchart in the production process?
**To identify the relationships between functions**
4. Which role do employees play as stakeholders in total quality management operations?
**They aim to create customer satisfaction.**
5. Which cost is associated with a firm's investment to achieve superior performance
through ongoing process improvements?
**Quality assurance cost**
6. Which approach does a firm use when it buys raw materials from suppliers in various
locations, manufactures consumer products in Asia, and then ships the finished products to
its distribution centers in the United States?
**Global supply chain**
7. A company develops a product that is highly tailored to meet certain customer needs.
How has the quality of design for the selected product been applied?
**The product has specific characteristics designed into it.**
[Document subtitle]
[DATE]
[COMPANY NAME]
[Company address]
, Certainly! Here are the questions numbered along with their answers:
1. What is a challenge associated with assessing service quality?
**Outcome defects are not easy to measure.**
2. Which Six Sigma step requires a firm to create goals, measures, and action plans for
projects to identify improvements that will make a significant impact on profitability and
achieve strategic objectives?
**Align**
3. Why would a quality manager use a flowchart in the production process?
**To identify the relationships between functions**
4. Which role do employees play as stakeholders in total quality management operations?
**They aim to create customer satisfaction.**
5. Which cost is associated with a firm's investment to achieve superior performance
through ongoing process improvements?
**Quality assurance cost**
6. Which approach does a firm use when it buys raw materials from suppliers in various
locations, manufactures consumer products in Asia, and then ships the finished products to
its distribution centers in the United States?
**Global supply chain**
7. A company develops a product that is highly tailored to meet certain customer needs.
How has the quality of design for the selected product been applied?
**The product has specific characteristics designed into it.**
