Edrftgyihu jiuh
MGMT 4th
ST
Canadian Edition
UV
TEST BANK
IA
_A
Chuck Williams
Terri Champion
Ike Hall
PP
────────────────────────────────────────────────────
Comprehensive Test Bank for Instructors
RO
and Students
© Chuck Williams, Terri Champion & Ike Hall. All
rights reserved. Reproduction or distribution without
VE
permission is prohibited.
D?
||| ||| || ||| || | || ||| | || ||| |
9781774747834
© MEDCONNOISSEUR
, Edrftgyihu
Test Bank — jiuhMGMT, 4th Canadian Edition — Chuck Williams, Terri Champion, Ike
Hall
Part 1: Introduction to Management
Chapter 1: Management
ST
Chapter 2: Organizational Environments and Cultures
Chapter 3: Ethics and Social Responsibility
UV
Part 2: Planning
Chapter 4: Planning and Decision Making
Chapter 5: Organizational Strategy
Chapter 6: Innovation and Change
IA
Chapter 7: Global Management
_A
Part 3: Organizing
Chapter 8: Designing Adaptive Organizations
Chapter 9: Leading Teams
Chapter 10: Human Resource Management
PP
Chapter 11: Managing Individuals and a Diverse Workforce
Part 4: Leading
RO
Chapter 12: Motivation
Chapter 13: Leadership
Chapter 14: Managing Communication
VE
Part 5: Controlling
Chapter 15: Control
D?
Chapter 16: Managing Information in a Global World
Chapter 17: Managing Service and Manufacturing Operations
Online Chapter
Chapter 18: History of Management
© MEDCONNOISSEUR
,Test Bank for MGMT 4th Canadian Edition By Chuck Williams, Terri Champion, Ike Hall (All
Chapters, 100% Original Verified, A+ Grade)
Name: Class: Date:
Chapter 1 - Management
Indicate the answer choice that best completes the statement or answers the question.
1. What is the term for getting work done through others?
a. management
ST
b. planning
c. organizing
d. strategizing
UV
2. Ruth was hired to be the second-in-command at Graham Mailing Services. She was told that her job was to
deal with the employees to make sure they met the customers’ mailing specifications. She has not been
instructed on how to run machines or in any other technical area. What is her position?
a. marketing
b. relationship control
c. management
IA
d. strategizing
3. Management can maximize profits, production, and people by doing which of the following?
_A
a. utilizing resources efficiently
b. utilizing resources inefficiently
c. utilizing resources effectively
d. utilizing resources ineffectively
PP
4. A manager strives to accomplish tasks that help fulfill organizational objectives. What is the manager trying
to improve?
a. organizational efficiency
b. organizational effectiveness
RO
c. organizational functionality
d. organizational productivity
5. The response to the 2016 wildfires in Fort McMurray, Alberta was reportedly hampered by incompatible
radio systems between different agencies. Which concept would a manager use to resolve this situation?
VE
a. operations
b. management
c. effectiveness
d. efficiency
D?
6. Management at the Ford automobile manufacturing plant located in Oakville, Ontario made a decision to
switch all overhead lighting to LEDs, which has generated thousands in energy savings. The managers made
this decision with which of the following in mind?
a. the triple bottom line
b. productivity
c. efficiency
Powered by Cognero Page 1
, Name: Class: Date:
Chapter 1 - Management
d. effectiveness
7. During the COVID-19 pandemic, many restaurants were forced to temporarily shut down, lay off staff, and
reduce costs as much as possible until public health measures were lifted. Owners and managers of these
restaurants would have been focused on which of the following during this time?
ST
a. public image
b. efficiency
c. organizational effectiveness
UV
d. goal setting
8. Henri Fayol argued that the success of an enterprise generally depends more on the administrative ability of
its leaders than on what?
a. their ability to motivate others
b. their conceptual skills
IA
c. their technical ability
d. their interpersonal skills
_A
9. What is the term for the accomplishment of tasks that help fulfill organizational objectives?
a. optimizing
b. satisficing
c. efficiency
d. effectiveness
PP
10. To achieve its goal of increased market share, a coffee and donut shop launched a program in London,
Ontario, that awards grade-school students a free donut for every “A” on their report card. What management
function was used to create this program?
RO
a. controlling
b. leading
c. planning
d. organizing
VE
11. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were
not suitable for the Indian markets because the candy became messy from sitting in direct sunlight without the
benefit of air conditioning. Nestlé adopted an innovative strategy and developed Chocostick, a liquid chocolate
that is now very popular. Which management function did Nestlé use to solve its problem?
a. planning
D?
b. controlling
c. organizing
d. leading
12. What management function is being engaged when a manager is determining organizational goals and the
means for achieving them?
a. planning
Powered by Cognero Page 2
MGMT 4th
ST
Canadian Edition
UV
TEST BANK
IA
_A
Chuck Williams
Terri Champion
Ike Hall
PP
────────────────────────────────────────────────────
Comprehensive Test Bank for Instructors
RO
and Students
© Chuck Williams, Terri Champion & Ike Hall. All
rights reserved. Reproduction or distribution without
VE
permission is prohibited.
D?
||| ||| || ||| || | || ||| | || ||| |
9781774747834
© MEDCONNOISSEUR
, Edrftgyihu
Test Bank — jiuhMGMT, 4th Canadian Edition — Chuck Williams, Terri Champion, Ike
Hall
Part 1: Introduction to Management
Chapter 1: Management
ST
Chapter 2: Organizational Environments and Cultures
Chapter 3: Ethics and Social Responsibility
UV
Part 2: Planning
Chapter 4: Planning and Decision Making
Chapter 5: Organizational Strategy
Chapter 6: Innovation and Change
IA
Chapter 7: Global Management
_A
Part 3: Organizing
Chapter 8: Designing Adaptive Organizations
Chapter 9: Leading Teams
Chapter 10: Human Resource Management
PP
Chapter 11: Managing Individuals and a Diverse Workforce
Part 4: Leading
RO
Chapter 12: Motivation
Chapter 13: Leadership
Chapter 14: Managing Communication
VE
Part 5: Controlling
Chapter 15: Control
D?
Chapter 16: Managing Information in a Global World
Chapter 17: Managing Service and Manufacturing Operations
Online Chapter
Chapter 18: History of Management
© MEDCONNOISSEUR
,Test Bank for MGMT 4th Canadian Edition By Chuck Williams, Terri Champion, Ike Hall (All
Chapters, 100% Original Verified, A+ Grade)
Name: Class: Date:
Chapter 1 - Management
Indicate the answer choice that best completes the statement or answers the question.
1. What is the term for getting work done through others?
a. management
ST
b. planning
c. organizing
d. strategizing
UV
2. Ruth was hired to be the second-in-command at Graham Mailing Services. She was told that her job was to
deal with the employees to make sure they met the customers’ mailing specifications. She has not been
instructed on how to run machines or in any other technical area. What is her position?
a. marketing
b. relationship control
c. management
IA
d. strategizing
3. Management can maximize profits, production, and people by doing which of the following?
_A
a. utilizing resources efficiently
b. utilizing resources inefficiently
c. utilizing resources effectively
d. utilizing resources ineffectively
PP
4. A manager strives to accomplish tasks that help fulfill organizational objectives. What is the manager trying
to improve?
a. organizational efficiency
b. organizational effectiveness
RO
c. organizational functionality
d. organizational productivity
5. The response to the 2016 wildfires in Fort McMurray, Alberta was reportedly hampered by incompatible
radio systems between different agencies. Which concept would a manager use to resolve this situation?
VE
a. operations
b. management
c. effectiveness
d. efficiency
D?
6. Management at the Ford automobile manufacturing plant located in Oakville, Ontario made a decision to
switch all overhead lighting to LEDs, which has generated thousands in energy savings. The managers made
this decision with which of the following in mind?
a. the triple bottom line
b. productivity
c. efficiency
Powered by Cognero Page 1
, Name: Class: Date:
Chapter 1 - Management
d. effectiveness
7. During the COVID-19 pandemic, many restaurants were forced to temporarily shut down, lay off staff, and
reduce costs as much as possible until public health measures were lifted. Owners and managers of these
restaurants would have been focused on which of the following during this time?
ST
a. public image
b. efficiency
c. organizational effectiveness
UV
d. goal setting
8. Henri Fayol argued that the success of an enterprise generally depends more on the administrative ability of
its leaders than on what?
a. their ability to motivate others
b. their conceptual skills
IA
c. their technical ability
d. their interpersonal skills
_A
9. What is the term for the accomplishment of tasks that help fulfill organizational objectives?
a. optimizing
b. satisficing
c. efficiency
d. effectiveness
PP
10. To achieve its goal of increased market share, a coffee and donut shop launched a program in London,
Ontario, that awards grade-school students a free donut for every “A” on their report card. What management
function was used to create this program?
RO
a. controlling
b. leading
c. planning
d. organizing
VE
11. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were
not suitable for the Indian markets because the candy became messy from sitting in direct sunlight without the
benefit of air conditioning. Nestlé adopted an innovative strategy and developed Chocostick, a liquid chocolate
that is now very popular. Which management function did Nestlé use to solve its problem?
a. planning
D?
b. controlling
c. organizing
d. leading
12. What management function is being engaged when a manager is determining organizational goals and the
means for achieving them?
a. planning
Powered by Cognero Page 2
