PIVOT POINT BUNDLED EXAMS
COMPREHENSIVE EXAMS 2026 TESTED
QUESTIONS AND 100% VERIFIED
SOLUTIONS GRADED A+
⩥ What are some metrics for outcome of care? Answer: mortality,
readmission, complications, hospital associated infections
⩥ Describe "Pay for performance" Answer: provide financial incentives
to hospitals, physicians, and other providers to carry out improvement
and achieve optimal outcomes for patients
⩥ What are some reasons patients may not voice their complaints?
Answer: Don't know where to complain, afraid of retribution, not worth
the trouble
⩥ What are the IOM six aims of for quality (established in 2001)
Answer: Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
⩥ What is the IHI triple aim? Answer: improve patient experience,
improve health of populations, reduce per capita cost
,⩥ Describe health literacy Answer: capacity to obtain, process and
understand basic health information needed to make appropriate health
decisions
⩥ What percentage of adults are estimated to have a proficient health
literacy Answer: 12 %
⩥ Which year was the American Society for Hospital Risk Management
formed? Answer: 1980
⩥ What was the original name for the CMS Answer: Health Care
Financing Administration
⩥ What is the definition of Culture (Irwin Press) Answer: Culture exists
when its members share values and behaviors that they take for granted
⩥ What is empathy Answer: the ability to understand and share the
feelings of another
⩥ What percentage of CMS reimbursement is dependent on patient
satisfaction scores Answer: 1%
⩥ What are the 4 basic needs that should be met to create an ideal
patient experience Answer: confidence, integrity, pride, passion
,⩥ In which year did hospitals establish patient advocates and
representatives? Answer: 1965
⩥ In which year did the American hospital association develop patients
bill of rights Answer: 1973
⩥ What is the RATER scale and when was it developed Answer:
Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
⩥ What are some of the key concepts of the Planetree model Answer:
Importance of social support, patient/resident education, healing
environment (design- iron curtain)
⩥ In which year were Diagnostic Related Groups (DRG) introduced?
Answer: 1983
⩥ What is the Emergency Medical Treatment and Labor Act (EMTALA)
and when was it established Answer: requires hospitals to stabilize any
patient who shows up in the ER regardless of ability to pay (1986)
⩥ When was the Health Insurance Portability and Patient Protection Act
(HIPPA) created? Answer: 1996
, ⩥ In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors Answer: 1999
⩥ What is the IPFCC Answer: Institute for patient family-centered care
⩥ What are some of the limitations to the Press Ganey surveys Answer:
low return rate, minorities underrepresented
⩥ What is a "Likert" scale Answer: Ex: Very poor, poor, fair, good, very
good
⩥ What is the Hospital Consumer Assessment of Healthcare Providers
and Systems (HCAHPS) Answer: first national standardized publicly
reported survey of patients perceptions of hospital experience
⩥ What are the main functions of the Office of Patient Relations
Answer: Provide a centralized mechanism for addressing patient
concerns, liaison between patients and medical providers
⩥ What are the main goals of the Office of Patient Relations at Rush
Answer: Understand service gaps through increased complaint capture
Improve complaint resolution time
COMPREHENSIVE EXAMS 2026 TESTED
QUESTIONS AND 100% VERIFIED
SOLUTIONS GRADED A+
⩥ What are some metrics for outcome of care? Answer: mortality,
readmission, complications, hospital associated infections
⩥ Describe "Pay for performance" Answer: provide financial incentives
to hospitals, physicians, and other providers to carry out improvement
and achieve optimal outcomes for patients
⩥ What are some reasons patients may not voice their complaints?
Answer: Don't know where to complain, afraid of retribution, not worth
the trouble
⩥ What are the IOM six aims of for quality (established in 2001)
Answer: Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
⩥ What is the IHI triple aim? Answer: improve patient experience,
improve health of populations, reduce per capita cost
,⩥ Describe health literacy Answer: capacity to obtain, process and
understand basic health information needed to make appropriate health
decisions
⩥ What percentage of adults are estimated to have a proficient health
literacy Answer: 12 %
⩥ Which year was the American Society for Hospital Risk Management
formed? Answer: 1980
⩥ What was the original name for the CMS Answer: Health Care
Financing Administration
⩥ What is the definition of Culture (Irwin Press) Answer: Culture exists
when its members share values and behaviors that they take for granted
⩥ What is empathy Answer: the ability to understand and share the
feelings of another
⩥ What percentage of CMS reimbursement is dependent on patient
satisfaction scores Answer: 1%
⩥ What are the 4 basic needs that should be met to create an ideal
patient experience Answer: confidence, integrity, pride, passion
,⩥ In which year did hospitals establish patient advocates and
representatives? Answer: 1965
⩥ In which year did the American hospital association develop patients
bill of rights Answer: 1973
⩥ What is the RATER scale and when was it developed Answer:
Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
⩥ What are some of the key concepts of the Planetree model Answer:
Importance of social support, patient/resident education, healing
environment (design- iron curtain)
⩥ In which year were Diagnostic Related Groups (DRG) introduced?
Answer: 1983
⩥ What is the Emergency Medical Treatment and Labor Act (EMTALA)
and when was it established Answer: requires hospitals to stabilize any
patient who shows up in the ER regardless of ability to pay (1986)
⩥ When was the Health Insurance Portability and Patient Protection Act
(HIPPA) created? Answer: 1996
, ⩥ In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors Answer: 1999
⩥ What is the IPFCC Answer: Institute for patient family-centered care
⩥ What are some of the limitations to the Press Ganey surveys Answer:
low return rate, minorities underrepresented
⩥ What is a "Likert" scale Answer: Ex: Very poor, poor, fair, good, very
good
⩥ What is the Hospital Consumer Assessment of Healthcare Providers
and Systems (HCAHPS) Answer: first national standardized publicly
reported survey of patients perceptions of hospital experience
⩥ What are the main functions of the Office of Patient Relations
Answer: Provide a centralized mechanism for addressing patient
concerns, liaison between patients and medical providers
⩥ What are the main goals of the Office of Patient Relations at Rush
Answer: Understand service gaps through increased complaint capture
Improve complaint resolution time
