AETNA MA MAPD DSNP MASTERY TEST
COMPREHENSIVE QUESTIONS AND ANSWERS
2026 VERIFIED
◉ What will new members receive along with their enrollment
confirmation letter?
a. Member ID card, a privacy notice, and a digital notification on how to
access plan materials
b. The agent's contact information, member's ID card, and a privacy
notice
c. Privacy notice and a list of doctors that they visit within their plan
d. Member ID card and Aetna PIN number. Answer: Member ID card,
privacy notice and digital notification on how to access plan materials
◉ What is the process that the Medicare Advantage member should go
through if they have a dispute about a value-added service or discount?
a. Medicare appeal process
b. Aetna grievance process
c. Pharmacy grievance process. Answer: Aetna Grievance Process
COMPREHENSIVE QUESTIONS AND ANSWERS
2026 VERIFIED
◉ What will new members receive along with their enrollment
confirmation letter?
a. Member ID card, a privacy notice, and a digital notification on how to
access plan materials
b. The agent's contact information, member's ID card, and a privacy
notice
c. Privacy notice and a list of doctors that they visit within their plan
d. Member ID card and Aetna PIN number. Answer: Member ID card,
privacy notice and digital notification on how to access plan materials
◉ What is the process that the Medicare Advantage member should go
through if they have a dispute about a value-added service or discount?
a. Medicare appeal process
b. Aetna grievance process
c. Pharmacy grievance process. Answer: Aetna Grievance Process
