RHFAC UPDATED ACTUAL Questions and CORRECT Answers
built environment physical spaces and places where people live, work, learn and play
accessibility degree to which a product, device, activity, facility, service or environment allows
everyone to participate fully and is available to everyone on an equal basis
Meaningful access access that meets the real accessibility needs of all users of a Site, regardless of
their physical ability
Seeing sensory disability, includes people with blindness and low vision
Hearing sensory disability, includes people with partial hearing loss to total hearing loss
Physical disabilities includes mobility, flexibility, dexterity, and pain
Learning disabilities affects acquision, organization, retention, understanding or use of verbal or non-
verbal information
Developmental disabilities occur from birth or early childhood, inhibit or delay an individual's ability to
perform a number of tasks
Mental health related disorders that affect mood, thinking and behaviour
Memory affects storage, retention, and recollection of memories
Communication disabilities impact speaking or understanding spoken language, can overlap with other
challenges such as learning difficulties, cognitive challenges, or an aspect of
autism spectrum disorders, mental health-related problems, or hearing-related
conditions
Visible vs. invisible disabilities physical are often visible, learning disability or mental health are hidden
Medical model of disability disability as a medical condition and expects the person with the disability to
change to fit with society
Social model of disability method of looking at the disability experience considers an individual's needs in
the context of wider society. Focuses on barriers created by society
Barriers to Accessibility Accessibility for Ontarians with Disabilities Act identifies five barriers—attitudinal,
architectural and physical, organizational or systemic, information or
communications, technology
, attitudinal barriers behaviours, perceptions and assumptions that discriminate against persons with
disabilities
Assuming a person with a physical disability is not capable of being employed,
Assuming a person with hearing loss cannot effectively communicate socially or
in a work setting,
Assuming that someone with vision loss cannot navigate public transportation,
city streets or even a filing cabinet,
Assuming that a person with mental health issues cannot handle stress.
Architectural or Physical elements of buildings or outdoor spaces that block or limit access to persons with
disabilities,
Sidewalks, hallways, and doorways that are too narrow for a wheelchair, scooter
or walker,
Counters or desks that are too high for persons of short stature or someone using
a wheelchair, or other mobility device, to interact with staff or to carry out a
transaction,
Poor lighting that makes it difficult for a person with low vision to see or for
someone who lip-reads or uses sign language,
Doorknobs that are difficult to grasp for a person with arthritis, telephones that
are not equipped with telecommunications devices for people who are deaf or
hard of hearing,
lack of visual fire alarms could mean that a person with a hearing disability is
working in an area that is unsafe for them.
Organizational or Systemic policies, procedures or practices that discriminate and prevent people with
disabilities from participating fully in an opportunity available to others,
An employment equity program that does not provide a hiring process that is
open to people with disabilities:
No hiring forms/applications in Braille, large print or other alternative formats,
No telephone device for the deaf (TDD) so that people with hearing loss can talk
directly to HR staff,
Physically inaccessible offices,
Rigid office hours or dress codes
Information or communications barriers happen when a person can't easily understand information,
Print that is too small or in a font that is difficult to read,
Videos that are not captioned and/or don't have transcriptions,
Signs that are not clear or easily understood,
Websites that can't be accessed by people who are not able to use a mouse or
view a conventional screen,
Handouts or printed material that are available only in hard copies
Technology barriers occur when a device or technological platform is not accessible to its intended
audience and cannot be used with an assistive device,
Electronic documents that lack proper formatting and cannot be read by screen-
reading software,
Websites that cannot be adjusted for font size and contrast or accessed using
screen-reading software
built environment physical spaces and places where people live, work, learn and play
accessibility degree to which a product, device, activity, facility, service or environment allows
everyone to participate fully and is available to everyone on an equal basis
Meaningful access access that meets the real accessibility needs of all users of a Site, regardless of
their physical ability
Seeing sensory disability, includes people with blindness and low vision
Hearing sensory disability, includes people with partial hearing loss to total hearing loss
Physical disabilities includes mobility, flexibility, dexterity, and pain
Learning disabilities affects acquision, organization, retention, understanding or use of verbal or non-
verbal information
Developmental disabilities occur from birth or early childhood, inhibit or delay an individual's ability to
perform a number of tasks
Mental health related disorders that affect mood, thinking and behaviour
Memory affects storage, retention, and recollection of memories
Communication disabilities impact speaking or understanding spoken language, can overlap with other
challenges such as learning difficulties, cognitive challenges, or an aspect of
autism spectrum disorders, mental health-related problems, or hearing-related
conditions
Visible vs. invisible disabilities physical are often visible, learning disability or mental health are hidden
Medical model of disability disability as a medical condition and expects the person with the disability to
change to fit with society
Social model of disability method of looking at the disability experience considers an individual's needs in
the context of wider society. Focuses on barriers created by society
Barriers to Accessibility Accessibility for Ontarians with Disabilities Act identifies five barriers—attitudinal,
architectural and physical, organizational or systemic, information or
communications, technology
, attitudinal barriers behaviours, perceptions and assumptions that discriminate against persons with
disabilities
Assuming a person with a physical disability is not capable of being employed,
Assuming a person with hearing loss cannot effectively communicate socially or
in a work setting,
Assuming that someone with vision loss cannot navigate public transportation,
city streets or even a filing cabinet,
Assuming that a person with mental health issues cannot handle stress.
Architectural or Physical elements of buildings or outdoor spaces that block or limit access to persons with
disabilities,
Sidewalks, hallways, and doorways that are too narrow for a wheelchair, scooter
or walker,
Counters or desks that are too high for persons of short stature or someone using
a wheelchair, or other mobility device, to interact with staff or to carry out a
transaction,
Poor lighting that makes it difficult for a person with low vision to see or for
someone who lip-reads or uses sign language,
Doorknobs that are difficult to grasp for a person with arthritis, telephones that
are not equipped with telecommunications devices for people who are deaf or
hard of hearing,
lack of visual fire alarms could mean that a person with a hearing disability is
working in an area that is unsafe for them.
Organizational or Systemic policies, procedures or practices that discriminate and prevent people with
disabilities from participating fully in an opportunity available to others,
An employment equity program that does not provide a hiring process that is
open to people with disabilities:
No hiring forms/applications in Braille, large print or other alternative formats,
No telephone device for the deaf (TDD) so that people with hearing loss can talk
directly to HR staff,
Physically inaccessible offices,
Rigid office hours or dress codes
Information or communications barriers happen when a person can't easily understand information,
Print that is too small or in a font that is difficult to read,
Videos that are not captioned and/or don't have transcriptions,
Signs that are not clear or easily understood,
Websites that can't be accessed by people who are not able to use a mouse or
view a conventional screen,
Handouts or printed material that are available only in hard copies
Technology barriers occur when a device or technological platform is not accessible to its intended
audience and cannot be used with an assistive device,
Electronic documents that lack proper formatting and cannot be read by screen-
reading software,
Websites that cannot be adjusted for font size and contrast or accessed using
screen-reading software
