University of Utah OSC 5660 Final Exam Questions With
Complete Solutions
Won't
This relates to ___________________.
Attitude
The four-step method
step 1 - explain
This prepares the learner for instruction
The four-step method
step 2 - demonstrate
The trainer teaches how the job is done
The four-step method
step 3 - guide
The learner does the job
The four-step method
step 4 - empower
the learner is prepared to be on his or her own
The preparation for training.
1. Make a Timetable for Training
2. Break Down the Task
3. Prepare Materials and Worksite
Why is training preparation important?
,We think we know a job when we really don't
We overlook important points that may be difficult for the
learner
We don't plan on how to explain it to someone
Usually, we notice this only during instruction when it's too late
Following the TWI method of training is best done one on one.
(T or F)
True
“Tell me and I forget. Teach me and I remember. Involve me
and I learn” ____________________________
- Benjamin Franklin
What is lean?
Teaching people to think and see the waste and eliminate it
through continuous improvement
Your pride will blind you to what you most need to learn. (T or
F)
True
Paul realized that wasted energy, wasted money, wasted
resources and wasted time are continually pulling at us each and
every day.
We are 24/7 __________ generators.
waste
One-Piece Flow:
Make one and waste will be everywhere or make a batch, and
waste will magically disappear. (T or F)
,False
Single Piece Flow:
Rather than having 100 Laserjambs to store, inventory and track,
we had zero because each Laserjamb was produced to fill an
order. It was produced, packaged, boxed, shipped and paid for.
This also meant that we weren't spending money producing
something that hadn't been sold. We had a lot less inventory and
labor hours sitting on the shelf.
A good visual is to imagine all the finished goods as though they
were heads of lettuce, wilting by the hour.
What is saved by doing one piece flow?
time, money, labor, inventory
Lean is not about working harder and more frantically, but about
making things _________. It is not just about making everything
faster, but about improving the quality of everything you do.
simpler
What is the most important thing for Toyota? According to Paul
Akers?
people
I had just spent the last five years focusing on waste and
continuous improvement. Toyota, on the other hand, was
obsessed with building a culture through teaching and training
its people. In contrast, I was trying to convince my people to
embrace Lean thinking by initiating "Lean events."
What was Paul's mistake?
focusing on the process and not the people
, At its Core, Lean is really about the process of growing people.
(T or F)
True
A Lean strategy will always yield a simpler, safer and better
product, and with happier, very involved employees! The time
invested in people and their work environment is critical to the
success of Lean.
What did Paul Learn at Hoks?
lean is simple
Paul calls all of his employees what?
process engineers
Our job is not to build products, but to improve the process of
how we build our products.
This is the definition of a ____________________. This is what
makes us a distinctively Lean culture.
process engineer
(I.I.P.P) Improve, individual, process, ______________.
product
We like to say at FastCap that we're in the business
of_____________________.
growing people
"Just give me a single 20 second improvement a day. That's it.
That's all I ask for. A 20 second improvement." (T or F)
False (2 second)
Complete Solutions
Won't
This relates to ___________________.
Attitude
The four-step method
step 1 - explain
This prepares the learner for instruction
The four-step method
step 2 - demonstrate
The trainer teaches how the job is done
The four-step method
step 3 - guide
The learner does the job
The four-step method
step 4 - empower
the learner is prepared to be on his or her own
The preparation for training.
1. Make a Timetable for Training
2. Break Down the Task
3. Prepare Materials and Worksite
Why is training preparation important?
,We think we know a job when we really don't
We overlook important points that may be difficult for the
learner
We don't plan on how to explain it to someone
Usually, we notice this only during instruction when it's too late
Following the TWI method of training is best done one on one.
(T or F)
True
“Tell me and I forget. Teach me and I remember. Involve me
and I learn” ____________________________
- Benjamin Franklin
What is lean?
Teaching people to think and see the waste and eliminate it
through continuous improvement
Your pride will blind you to what you most need to learn. (T or
F)
True
Paul realized that wasted energy, wasted money, wasted
resources and wasted time are continually pulling at us each and
every day.
We are 24/7 __________ generators.
waste
One-Piece Flow:
Make one and waste will be everywhere or make a batch, and
waste will magically disappear. (T or F)
,False
Single Piece Flow:
Rather than having 100 Laserjambs to store, inventory and track,
we had zero because each Laserjamb was produced to fill an
order. It was produced, packaged, boxed, shipped and paid for.
This also meant that we weren't spending money producing
something that hadn't been sold. We had a lot less inventory and
labor hours sitting on the shelf.
A good visual is to imagine all the finished goods as though they
were heads of lettuce, wilting by the hour.
What is saved by doing one piece flow?
time, money, labor, inventory
Lean is not about working harder and more frantically, but about
making things _________. It is not just about making everything
faster, but about improving the quality of everything you do.
simpler
What is the most important thing for Toyota? According to Paul
Akers?
people
I had just spent the last five years focusing on waste and
continuous improvement. Toyota, on the other hand, was
obsessed with building a culture through teaching and training
its people. In contrast, I was trying to convince my people to
embrace Lean thinking by initiating "Lean events."
What was Paul's mistake?
focusing on the process and not the people
, At its Core, Lean is really about the process of growing people.
(T or F)
True
A Lean strategy will always yield a simpler, safer and better
product, and with happier, very involved employees! The time
invested in people and their work environment is critical to the
success of Lean.
What did Paul Learn at Hoks?
lean is simple
Paul calls all of his employees what?
process engineers
Our job is not to build products, but to improve the process of
how we build our products.
This is the definition of a ____________________. This is what
makes us a distinctively Lean culture.
process engineer
(I.I.P.P) Improve, individual, process, ______________.
product
We like to say at FastCap that we're in the business
of_____________________.
growing people
"Just give me a single 20 second improvement a day. That's it.
That's all I ask for. A 20 second improvement." (T or F)
False (2 second)
