DECA PRACTICE TEST -100 QUESTIONS & ANSWERS
1. the business agreement under which a business distributes the goods or services of
a parent company is called
a. partnership
b. corporation
c. franchise
d. proprietorship - Answers -c
2. what is an effective technique for employees to use to extract relevant information
from written materials?
a. develop a rough outline
b. ask frequent questions
c. take notes while reading
d. skim through chapter titles - Answers -c
3. what information should employees avoid sharing with their coworkers?
a. operating hours
b. promotional ideas
c. inventory policy
d. current salary - Answers -d
4. what element of voice is important in order to communicate effectively with others?
a. documentation
b. vocabulary
c. grammar
d. articulation - Answers -d
5. why is it important to use communication styles that are appropriate to the target
audience?
a. to effectively convey information
b. to analyze feedback
c. to organize presentations
d. to quickly establish control - Answers -a
6. when organizing information to present in a business report, it is effective to
a. develop an outline
b. interpret the data
c. remain objective
d. determine the purpose - Answers -a
7. what is the purpose of developing and using graphics in business reports?
a. to entertain the audience
, b. to communicate information
c. to fill up the page layout
d. to highlight reference material - Answers -b
as Kevin edits a professional report, he is not sure whether to italicize or underscore a
book title. to obtain the correct information, Kevin should
a. ask his coworker for advice
b. refer to the appropriate publisher's style manual
c. look up the information in a current dictionary
d. identify the readers' preferences - Answers -b
9. which of the following message closings is the most appropriate to use for a
businessperson who is sending formal e-mail correspondence:
a. THX
b. regards
c. greetings
d. affectionately - Answers -b
10. which of the following is a communication technique that supports and encourages a
speaker:
a. take notes
b. active listening
c. speed reading
d. making comments - Answers -b
11. which of the following would not help salesperson to create positive customer/client
relations:
a. showing enthusiasm
b. providing information
c. ignoring objections
d. offering services - Answers -c
12. what should employees do to maintain a customer-service mindset?
a. decide how to spend their break time
b. listen to the words of soothing songs
c. maximize conversations with coworkers
d. devote their full attention to customers - Answers -d
13. which of the following is a businesslike way for employees to handle a situation in
which they must obtain information requested by customers and call the customers
back:
a. tell the customers exactly when they will be called
b. ask the customers when it would be convenient to call them
c. explain how much effort will be required to get the requested information
d. ask the customers to call back if they don't receive a call within 24 hours - Answers -
b
1. the business agreement under which a business distributes the goods or services of
a parent company is called
a. partnership
b. corporation
c. franchise
d. proprietorship - Answers -c
2. what is an effective technique for employees to use to extract relevant information
from written materials?
a. develop a rough outline
b. ask frequent questions
c. take notes while reading
d. skim through chapter titles - Answers -c
3. what information should employees avoid sharing with their coworkers?
a. operating hours
b. promotional ideas
c. inventory policy
d. current salary - Answers -d
4. what element of voice is important in order to communicate effectively with others?
a. documentation
b. vocabulary
c. grammar
d. articulation - Answers -d
5. why is it important to use communication styles that are appropriate to the target
audience?
a. to effectively convey information
b. to analyze feedback
c. to organize presentations
d. to quickly establish control - Answers -a
6. when organizing information to present in a business report, it is effective to
a. develop an outline
b. interpret the data
c. remain objective
d. determine the purpose - Answers -a
7. what is the purpose of developing and using graphics in business reports?
a. to entertain the audience
, b. to communicate information
c. to fill up the page layout
d. to highlight reference material - Answers -b
as Kevin edits a professional report, he is not sure whether to italicize or underscore a
book title. to obtain the correct information, Kevin should
a. ask his coworker for advice
b. refer to the appropriate publisher's style manual
c. look up the information in a current dictionary
d. identify the readers' preferences - Answers -b
9. which of the following message closings is the most appropriate to use for a
businessperson who is sending formal e-mail correspondence:
a. THX
b. regards
c. greetings
d. affectionately - Answers -b
10. which of the following is a communication technique that supports and encourages a
speaker:
a. take notes
b. active listening
c. speed reading
d. making comments - Answers -b
11. which of the following would not help salesperson to create positive customer/client
relations:
a. showing enthusiasm
b. providing information
c. ignoring objections
d. offering services - Answers -c
12. what should employees do to maintain a customer-service mindset?
a. decide how to spend their break time
b. listen to the words of soothing songs
c. maximize conversations with coworkers
d. devote their full attention to customers - Answers -d
13. which of the following is a businesslike way for employees to handle a situation in
which they must obtain information requested by customers and call the customers
back:
a. tell the customers exactly when they will be called
b. ask the customers when it would be convenient to call them
c. explain how much effort will be required to get the requested information
d. ask the customers to call back if they don't receive a call within 24 hours - Answers -
b
