IAHSS Basic Officer Certification Exam Prep 2026
with a Review of 200 Recently Tested Questions with
Correct Answers/ Basic Healthcare Security and
Safety Certification Exam Prep 2026
Which of the following does NOT help the security uniform communicate an
appropriate message to the public?
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear. - ANSWER-B. Wearing the uniform shirt outside of the
trousers.
Which of the following is NOT an example of undesirable behavior and demeanor
in a security officer?
A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence. - ANSWER-D. Confidence.
What is the relationship between employees and management sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation. - ANSWER-A. Employee relations.
1
,Which of the following may union members NOT do during picketing?
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility. - ANSWER-C. Block entrances to the building.
Which of the following is NOT a true statement about customers' perceptions of
their experience?
A. Interaction is subject to personal interpretation.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
D. Interaction is affected by all of your actions. - ANSWER-B. Interaction can
only be perceived by words stated.
Which of the following is NOT one of the three powerful, personal reasons to
provide great customer service?
A. More job satisfaction.
B. Less stress and hassle.
C. Trying to impress your supervisor.
D. More job success. - ANSWER-C. Trying to impress your supervisor.
Which of the following describes the main objective of good customer service?
A. To make the customer walk away with a positive feeling.
B. To help the customer see that someone tried, even though the customer,s wants
were not met.
C. To make the customer think no one cares about the concern raised by the
customer.
2
,D. To help the customer walk away with a neutral feeling. - ANSWER-A. To
make the customer walk away with a positive feeling.
Which of the following is the definition of a customer?
A. External paying customer.
B. Internal customer.
C. Non-paying external customer.
D. Anyone with whom you interact. - ANSWER-D. Anyone with whom you
interact.
Which of the following is NOT a common technique to use while providing good
customer service.
A. Acknowledge the customer's needs.
B. Use inappropriate body language.
C. Provide alternatives.
D. Say thank you. - ANSWER-B. Use inappropriate body language.
The Joint Commission requires that risk assessments be conducted how often?
A. Every two years.
B. Every six months.
C. Every year.
D. Monthly. - ANSWER-C. Every year.
Which of the following is NOT a true statement?
A. Team building encourages employee involvement in planning, problem solving,
and decision making within the organization.
B. Team building promotes a better understanding of decisions.
3
, C. Team building rarely contributes to support for ownership of decisions,
processes, and changes.
D. Active participation on teams can engage employees. - ANSWER-C. Team
building rarely contributes to support for ownership of decisions, processes, and
changes.
Which of the following is NOT an ongoing or functional work team?
A. A project team.
B. A natural work team.
C. A management team.
D. A process improvement team. - ANSWER-A. A project team.
What is a misdemeanor?
A. A crime punishable by imprisonment for more than a year.
B. A violation of the municipal code.
C. Any offense other than a felony.
D. A violation of the state's penal code. - ANSWER-C. Any offense other than a
felony.
Which of the following is NOT one of the classifications of healthcare
organizations in Chapter one?
A. Propriety or for-profit.
B. Not-for-profit.
C. Government-supported.
D. Individual healthcare. - ANSWER-D. Individual healthcare.
Which of the following is NOT a risk issue for healthcare?
4
with a Review of 200 Recently Tested Questions with
Correct Answers/ Basic Healthcare Security and
Safety Certification Exam Prep 2026
Which of the following does NOT help the security uniform communicate an
appropriate message to the public?
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear. - ANSWER-B. Wearing the uniform shirt outside of the
trousers.
Which of the following is NOT an example of undesirable behavior and demeanor
in a security officer?
A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence. - ANSWER-D. Confidence.
What is the relationship between employees and management sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation. - ANSWER-A. Employee relations.
1
,Which of the following may union members NOT do during picketing?
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility. - ANSWER-C. Block entrances to the building.
Which of the following is NOT a true statement about customers' perceptions of
their experience?
A. Interaction is subject to personal interpretation.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
D. Interaction is affected by all of your actions. - ANSWER-B. Interaction can
only be perceived by words stated.
Which of the following is NOT one of the three powerful, personal reasons to
provide great customer service?
A. More job satisfaction.
B. Less stress and hassle.
C. Trying to impress your supervisor.
D. More job success. - ANSWER-C. Trying to impress your supervisor.
Which of the following describes the main objective of good customer service?
A. To make the customer walk away with a positive feeling.
B. To help the customer see that someone tried, even though the customer,s wants
were not met.
C. To make the customer think no one cares about the concern raised by the
customer.
2
,D. To help the customer walk away with a neutral feeling. - ANSWER-A. To
make the customer walk away with a positive feeling.
Which of the following is the definition of a customer?
A. External paying customer.
B. Internal customer.
C. Non-paying external customer.
D. Anyone with whom you interact. - ANSWER-D. Anyone with whom you
interact.
Which of the following is NOT a common technique to use while providing good
customer service.
A. Acknowledge the customer's needs.
B. Use inappropriate body language.
C. Provide alternatives.
D. Say thank you. - ANSWER-B. Use inappropriate body language.
The Joint Commission requires that risk assessments be conducted how often?
A. Every two years.
B. Every six months.
C. Every year.
D. Monthly. - ANSWER-C. Every year.
Which of the following is NOT a true statement?
A. Team building encourages employee involvement in planning, problem solving,
and decision making within the organization.
B. Team building promotes a better understanding of decisions.
3
, C. Team building rarely contributes to support for ownership of decisions,
processes, and changes.
D. Active participation on teams can engage employees. - ANSWER-C. Team
building rarely contributes to support for ownership of decisions, processes, and
changes.
Which of the following is NOT an ongoing or functional work team?
A. A project team.
B. A natural work team.
C. A management team.
D. A process improvement team. - ANSWER-A. A project team.
What is a misdemeanor?
A. A crime punishable by imprisonment for more than a year.
B. A violation of the municipal code.
C. Any offense other than a felony.
D. A violation of the state's penal code. - ANSWER-C. Any offense other than a
felony.
Which of the following is NOT one of the classifications of healthcare
organizations in Chapter one?
A. Propriety or for-profit.
B. Not-for-profit.
C. Government-supported.
D. Individual healthcare. - ANSWER-D. Individual healthcare.
Which of the following is NOT a risk issue for healthcare?
4
