ORGB 364 UPDATED CORE EXAM MANUAL QUESTIONS
AND SOLUTIONS GUARANTEE A+
✔✔Scientific Management - ✔✔the practice of systematically partitioning work into its
smallest elements and standardizing tasks to achieve maximum efficiency
✔✔Selective Attention - ✔✔the process of attending to some information received by
our senses and ignoring other information
✔✔Self-concept - ✔✔an individual's self-beliefs and self-evaluations
✔✔Self-directed Teams - ✔✔cross-functional work groups that are organized around
work processes, complete an entire piece of work requiring several interdependent
tasks, and have substantial autonomy over the execution of those tasks
✔✔Self-Efficacy - ✔✔a person's belief that he or she has the ability, motivation, correct
role perceptions, and favorable situation to complete a task successfully
✔✔Self-Enhancement - ✔✔a person's inherent motivation to have a positive self-
concept (and to have others perceive him or her favorably), such as being competent,
attractive, lucky, ethical, and important
✔✔Self-fulfilling Prophecy - ✔✔the perceptual process in which our expectations about
another person cause that person to act more consistently with those expectations
✔✔Self-Leadership - ✔✔The process of influencing oneself to establish the self-
direction and self-motivation needed to perform a task
✔✔Self-Reinforcement - ✔✔reinforcement that occurs when an employee has control
over a reinforcer but doesn't "take" it until completing a self-set goal
✔✔Self-serving bias - ✔✔the tendency to attribute our favorable outcomes to internal
factors and our failures to external factors
✔✔Self-talk - ✔✔The process of talking to ourselves about our own thoughts or actions
✔✔Self-verification - ✔✔a person's inherent motivation to confirm and maintain his/her
existing self-concept
✔✔Servant Leadership - ✔✔the view that leaders serve followers, rather than vice
versa; leaders help employees fulfill their needs and are coaches, stewards, and
facilitators of employee performance
, ✔✔Service Profit Chain Model - ✔✔a theory explaining how employees' job satisfaction
influences company profitability indirectly through service quality, customer loyalty, and
related factors
✔✔Share Options - ✔✔A reward system that gives employees the right to purchase
company shares at a future date at a predetermined price.
✔✔Situational Leadership Theory - ✔✔a commercially popular but poorly supported
leadership model stating that effective leaders vary their style (telling, selling,
participating, delegating) with the motivation and ability of followers
✔✔Skill Variety - ✔✔the extent to which employees must use different skills and talents
to perform tasks within their jobs
✔✔Social Cognitive Theory - ✔✔a theory that explains how learning and motivation
occur by observing and modeling others as well as by anticipating the consequences of
our behavior
✔✔Social Identity Theory - ✔✔a theory stating that people define themselves by the
groups to which they belong or have an emotional attachment
✔✔Social Loafing - ✔✔the problem that occurs when people exert less effort (and
usually perform at a lower level) when working in teams than when working alone
✔✔Stakeholders - ✔✔individuals, groups, and other entities that affect, or are affected
by, the organization's objectives and actions
✔✔Stereotype Threat - ✔✔An individual's concern about confirming a negative
stereotype about their group
✔✔Strengths-based Coaching - ✔✔a positive organizational behavior approach to
coaching and feedback that focuses on building and leveraging the employee's
strengths rather than trying to correct his or her weaknesses
✔✔Stress - ✔✔an adaptive response to a situation that is perceived as challenging or
threatening to the person's well-being
✔✔Stressors - ✔✔environmental conditions that place a physical or emotional demand
on the person
✔✔Structural Capital - ✔✔knowledge embedded in an organization's systems and
structures
AND SOLUTIONS GUARANTEE A+
✔✔Scientific Management - ✔✔the practice of systematically partitioning work into its
smallest elements and standardizing tasks to achieve maximum efficiency
✔✔Selective Attention - ✔✔the process of attending to some information received by
our senses and ignoring other information
✔✔Self-concept - ✔✔an individual's self-beliefs and self-evaluations
✔✔Self-directed Teams - ✔✔cross-functional work groups that are organized around
work processes, complete an entire piece of work requiring several interdependent
tasks, and have substantial autonomy over the execution of those tasks
✔✔Self-Efficacy - ✔✔a person's belief that he or she has the ability, motivation, correct
role perceptions, and favorable situation to complete a task successfully
✔✔Self-Enhancement - ✔✔a person's inherent motivation to have a positive self-
concept (and to have others perceive him or her favorably), such as being competent,
attractive, lucky, ethical, and important
✔✔Self-fulfilling Prophecy - ✔✔the perceptual process in which our expectations about
another person cause that person to act more consistently with those expectations
✔✔Self-Leadership - ✔✔The process of influencing oneself to establish the self-
direction and self-motivation needed to perform a task
✔✔Self-Reinforcement - ✔✔reinforcement that occurs when an employee has control
over a reinforcer but doesn't "take" it until completing a self-set goal
✔✔Self-serving bias - ✔✔the tendency to attribute our favorable outcomes to internal
factors and our failures to external factors
✔✔Self-talk - ✔✔The process of talking to ourselves about our own thoughts or actions
✔✔Self-verification - ✔✔a person's inherent motivation to confirm and maintain his/her
existing self-concept
✔✔Servant Leadership - ✔✔the view that leaders serve followers, rather than vice
versa; leaders help employees fulfill their needs and are coaches, stewards, and
facilitators of employee performance
, ✔✔Service Profit Chain Model - ✔✔a theory explaining how employees' job satisfaction
influences company profitability indirectly through service quality, customer loyalty, and
related factors
✔✔Share Options - ✔✔A reward system that gives employees the right to purchase
company shares at a future date at a predetermined price.
✔✔Situational Leadership Theory - ✔✔a commercially popular but poorly supported
leadership model stating that effective leaders vary their style (telling, selling,
participating, delegating) with the motivation and ability of followers
✔✔Skill Variety - ✔✔the extent to which employees must use different skills and talents
to perform tasks within their jobs
✔✔Social Cognitive Theory - ✔✔a theory that explains how learning and motivation
occur by observing and modeling others as well as by anticipating the consequences of
our behavior
✔✔Social Identity Theory - ✔✔a theory stating that people define themselves by the
groups to which they belong or have an emotional attachment
✔✔Social Loafing - ✔✔the problem that occurs when people exert less effort (and
usually perform at a lower level) when working in teams than when working alone
✔✔Stakeholders - ✔✔individuals, groups, and other entities that affect, or are affected
by, the organization's objectives and actions
✔✔Stereotype Threat - ✔✔An individual's concern about confirming a negative
stereotype about their group
✔✔Strengths-based Coaching - ✔✔a positive organizational behavior approach to
coaching and feedback that focuses on building and leveraging the employee's
strengths rather than trying to correct his or her weaknesses
✔✔Stress - ✔✔an adaptive response to a situation that is perceived as challenging or
threatening to the person's well-being
✔✔Stressors - ✔✔environmental conditions that place a physical or emotional demand
on the person
✔✔Structural Capital - ✔✔knowledge embedded in an organization's systems and
structures
