CHL CERTIFICATION EXAM QUESTIONS WELL ANSWERED LATEST UPDATE 2026
Skill Set - Answers The skills required to accomplish a specific task or function (pg 5)
Unity of Command - Answers An organizing principle that suggests each employee should have one
supervisor. (pg 7)
Culture - Answers The beliefs, values, and norms shared by the department personnel that are
considered valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy - Answers A policy that performs no amount of leniency regarding harassment
behavior (pge 14)
CCU - Answers Nursing unit reserved for patients with intensive nursing needs that requires skilled
nursing or constant care and supoervision
Chief Nursing Officer (CNO) - Answers Supervises registered nurses and LNA's
DashBoard - Answers A collection of statistical data about a central service department's key
performance indicators that indicates the extent to which goals are being attained
Organizational Chart - Answers A graphic usually presented as a flow outline that identifies position
titles and relationships in an organization
bench Mark - Answers A standard used to compare and improve a departments own products or
services by measuring them against specific standards
Key Performance Indicator - Answers A set of quantifiable measures that a company or industry uses
to gauge or compare performance in terms of meeting their strategic and operational goals
Delegation - Answers The process of assigning authority to subordinates to do work that a manager at
a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - Answers A federal act that requires hospitals
to provide emergency treatment to all individuals regardless of their insurance status or ability to pay
Position Control - Answers The process that imposes restrictions on filling vacant positions to manage
costs associated with them
Zero- Based Budget - Answers explanation of all expenses and justification for each line item funded
with resources allocated accordingly
Auto Cratic - Answers A type of leader who prefers to make decisions and resolve problems without
input from affected staff members
Bureaucratic - Answers Leaders who practice this type of leadreship place emphasis on the
enforcement of policies, procedures, and rules
Transformational - Answers These leaders create a vision, constantly promote it to their staff
members, and use it to determine the best course of action
Personal Budget - Answers Cost for labor
Capital Budget - Answers This budget is used to plan for the purchase of expensive items, for example,
sterilizer or automated wahser
Tracer Methodology - Answers The use of actual patients and processes as the frame work for
assessing standards compliance
Stake Holder - Answers Describes a person or department with a vested interest in the successful
outcome of a product or service
CMS (Centers for Medicare and Medicaid Services) - Answers Federal Agency within the U.S
Department of health and human services responsible for medicare, medicaid, states children's health
insurance program, and the health insurance portability and privacy act
Progressive Discipline - Answers A program Designed to modify employees behavior through a series
of increasingly serious punishments for unacceptable behavior
Laissez-Faire - Answers A leadership approach that minimize directing employees and, instead,
maximizes the delegation of tasks to staff members
Capital Bidget - Answers Plan for new and replacement equipment
National Patient Safety Goals - Answers An initiative established by the Joint Commission to help
accredited organizations address specific areas of concern regarding patient safety
Fair labor Standards Act (FLSA) (exempt Employees) - Answers Employees who are not covered by
requirements of the Fair Labor Standards Act
Food & Drug Administration (FDA) - Answers Class I medical Devices Low risks
Six Sigma - Answers A quality process that focuses on developing near-perfect products and services
Toxic Anterior Segment Syndrome - Answers An acute inflammation of the anterior chamber of the
eye following cataract surgey
Skill Set - Answers The skills required to accomplish a specific task or function (pg 5)
Unity of Command - Answers An organizing principle that suggests each employee should have one
supervisor. (pg 7)
Culture - Answers The beliefs, values, and norms shared by the department personnel that are
considered valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy - Answers A policy that performs no amount of leniency regarding harassment
behavior (pge 14)
CCU - Answers Nursing unit reserved for patients with intensive nursing needs that requires skilled
nursing or constant care and supoervision
Chief Nursing Officer (CNO) - Answers Supervises registered nurses and LNA's
DashBoard - Answers A collection of statistical data about a central service department's key
performance indicators that indicates the extent to which goals are being attained
Organizational Chart - Answers A graphic usually presented as a flow outline that identifies position
titles and relationships in an organization
bench Mark - Answers A standard used to compare and improve a departments own products or
services by measuring them against specific standards
Key Performance Indicator - Answers A set of quantifiable measures that a company or industry uses
to gauge or compare performance in terms of meeting their strategic and operational goals
Delegation - Answers The process of assigning authority to subordinates to do work that a manager at
a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - Answers A federal act that requires hospitals
to provide emergency treatment to all individuals regardless of their insurance status or ability to pay
Position Control - Answers The process that imposes restrictions on filling vacant positions to manage
costs associated with them
Zero- Based Budget - Answers explanation of all expenses and justification for each line item funded
with resources allocated accordingly
Auto Cratic - Answers A type of leader who prefers to make decisions and resolve problems without
input from affected staff members
Bureaucratic - Answers Leaders who practice this type of leadreship place emphasis on the
enforcement of policies, procedures, and rules
Transformational - Answers These leaders create a vision, constantly promote it to their staff
members, and use it to determine the best course of action
Personal Budget - Answers Cost for labor
Capital Budget - Answers This budget is used to plan for the purchase of expensive items, for example,
sterilizer or automated wahser
Tracer Methodology - Answers The use of actual patients and processes as the frame work for
assessing standards compliance
Stake Holder - Answers Describes a person or department with a vested interest in the successful
outcome of a product or service
CMS (Centers for Medicare and Medicaid Services) - Answers Federal Agency within the U.S
Department of health and human services responsible for medicare, medicaid, states children's health
insurance program, and the health insurance portability and privacy act
Progressive Discipline - Answers A program Designed to modify employees behavior through a series
of increasingly serious punishments for unacceptable behavior
Laissez-Faire - Answers A leadership approach that minimize directing employees and, instead,
maximizes the delegation of tasks to staff members
Capital Bidget - Answers Plan for new and replacement equipment
National Patient Safety Goals - Answers An initiative established by the Joint Commission to help
accredited organizations address specific areas of concern regarding patient safety
Fair labor Standards Act (FLSA) (exempt Employees) - Answers Employees who are not covered by
requirements of the Fair Labor Standards Act
Food & Drug Administration (FDA) - Answers Class I medical Devices Low risks
Six Sigma - Answers A quality process that focuses on developing near-perfect products and services
Toxic Anterior Segment Syndrome - Answers An acute inflammation of the anterior chamber of the
eye following cataract surgey
