OBHR 3330 QUESTIONS & ANSWERS
What is the learning system that requires employees to understand the entire work
process and expects them to acquire new skills, apply them on the job, and share what
they have learned with other employees? - Answers -continuous learning
A planned effort to facilitate learning of job-related knowledge, skills, and behaviors is
called ______. - Answers -training
What is the term that refers to training and development programs and courses that are
developed and organized by one's employer? - Answers -formal training
True or false: Social networking can be a component of informal learning. - Answers -
true
What is explicit knowledge? (Select all that apply.) - Answers -knowledge that is well
documented
knowledge that can be easily transferred to other persons
Tacit knowledge is best acquired through ______. - Answers -informal learning
How does knowledge management enhance company performance? - Answers -by
improving the knowledge sharing within a company
Which characteristics are associated with informal learning? (Select all that apply.) -
Answers -done to improve job performance
started by the learner
done at the pace of the learner
The main emphasis of formal training tends to be providing new employees with
______, which is well documented and easy to pass on to others. - Answers -explicit
knowledge
Tacit knowledge is based on ______. - Answers -personal experience
Knowledge management furthers which type of learning? - Answers -informal learning
What type of learning is motivated and begun by the learner? - Answers -informal
learning
What is the term for determining the business appropriateness of employee training? -
Answers -organizational analysis
, True or false: Needs assessment will allow an organization to assess whether training
should be completed by a professional training company or done internally. - Answers -
true
In the training design process, needs assessment refers to ______. - Answers -figuring
out if training is needed
Needs assessment is a process that generally comprises ______. (Select all that
apply.) - Answers -task analysis
person analysis
organizational analysis
Needs assessment will provide information regarding which of the following? (Select all
that apply.) - Answers -what employees need to learn at training
which employees need training
Which key factors contribute to success in training? (Select all that apply.) - Answers -
managers and peers who display positive attitudes about engaging in training activities
peers and managers who let trainees know how they can use material learned in
training on the job
A profitable company that lacks time or expertise to conduct training will often ______. -
Answers -purchase training from an outside consultant
In person analysis, what signs of lackluster job performance could indicate that an
employee requires more training? (Select all that apply.) - Answers -The employee has
accidents while on the job.
The employee sometimes acts in a way that is unsafe while on the job.
Customers are complaining about the employee's poor service.
The analysis that identifies an employee's specific work duties and the knowledge and
skills the employee must have to carry out them out is called ______ analysis. -
Answers -task
When evaluating training resources, what factors must the company consider? (Select
all that apply.) - Answers -budget
time
training expertise
In order for employees to learn, they must have (a) ______, characteristics that provide
them with the desire, energy, and focus necessary to learn from training, and (a)
______, the desire of the trainee to learn the content of the training program. - Answers
-readiness for training; motivation to learn
What helps a manager identify whether training is appropriate and which employees
need training? - Answers -person analysis
What is the learning system that requires employees to understand the entire work
process and expects them to acquire new skills, apply them on the job, and share what
they have learned with other employees? - Answers -continuous learning
A planned effort to facilitate learning of job-related knowledge, skills, and behaviors is
called ______. - Answers -training
What is the term that refers to training and development programs and courses that are
developed and organized by one's employer? - Answers -formal training
True or false: Social networking can be a component of informal learning. - Answers -
true
What is explicit knowledge? (Select all that apply.) - Answers -knowledge that is well
documented
knowledge that can be easily transferred to other persons
Tacit knowledge is best acquired through ______. - Answers -informal learning
How does knowledge management enhance company performance? - Answers -by
improving the knowledge sharing within a company
Which characteristics are associated with informal learning? (Select all that apply.) -
Answers -done to improve job performance
started by the learner
done at the pace of the learner
The main emphasis of formal training tends to be providing new employees with
______, which is well documented and easy to pass on to others. - Answers -explicit
knowledge
Tacit knowledge is based on ______. - Answers -personal experience
Knowledge management furthers which type of learning? - Answers -informal learning
What type of learning is motivated and begun by the learner? - Answers -informal
learning
What is the term for determining the business appropriateness of employee training? -
Answers -organizational analysis
, True or false: Needs assessment will allow an organization to assess whether training
should be completed by a professional training company or done internally. - Answers -
true
In the training design process, needs assessment refers to ______. - Answers -figuring
out if training is needed
Needs assessment is a process that generally comprises ______. (Select all that
apply.) - Answers -task analysis
person analysis
organizational analysis
Needs assessment will provide information regarding which of the following? (Select all
that apply.) - Answers -what employees need to learn at training
which employees need training
Which key factors contribute to success in training? (Select all that apply.) - Answers -
managers and peers who display positive attitudes about engaging in training activities
peers and managers who let trainees know how they can use material learned in
training on the job
A profitable company that lacks time or expertise to conduct training will often ______. -
Answers -purchase training from an outside consultant
In person analysis, what signs of lackluster job performance could indicate that an
employee requires more training? (Select all that apply.) - Answers -The employee has
accidents while on the job.
The employee sometimes acts in a way that is unsafe while on the job.
Customers are complaining about the employee's poor service.
The analysis that identifies an employee's specific work duties and the knowledge and
skills the employee must have to carry out them out is called ______ analysis. -
Answers -task
When evaluating training resources, what factors must the company consider? (Select
all that apply.) - Answers -budget
time
training expertise
In order for employees to learn, they must have (a) ______, characteristics that provide
them with the desire, energy, and focus necessary to learn from training, and (a)
______, the desire of the trainee to learn the content of the training program. - Answers
-readiness for training; motivation to learn
What helps a manager identify whether training is appropriate and which employees
need training? - Answers -person analysis
