Project Management and IT Chapter 12 –
Key Concepts Explained (2026)
Best practices in outsourcing project work include all the following EXCEPT - Answer-
Short-term, no-pressure outsourcing relationships.
Outsourced projects are susceptible to conflicts since people are unaccustomed to
working together. Which of the following is a primary control mechanism for dealing with
and resolving problems? - Answer-Escalation
The following are ways a project manager can manage a customer's expectations and
perceptions EXCEPT - Answer-Delay communicating problems that you feel can be
resolved without involving the customer.
Successful firms are very careful in selecting the work to be outsourced. If expectations
and requirements are fuzzy or open to debate, working together can become very
difficult. The following are ways to clarify requirements and procedures EXCEPT -
Answer-Make sure communication is well structured and interactions are managed to
avoid confusion.
When considering principled negotiation, keeping focus on the issues even when
people become upset, frustrated, and even angry is an example of - Answer-Separating
people from the problem.
In the traditional approach to managing contracted relationships, ________ are
structured and guarded. - Answer-Communications
When using the partnering approach to manage contracted relationships, mutual
________ forms the basis for strong working relationships. - Answer-Trust
Positive relationships going into a negotiation can have a beneficial effect on the
ultimate solution. - Answer-TRUE
The best defense against unreasonable, win/lose negotiators is having what Fisher and
Ury call a strong BATNA. - Answer-TRUE
, The best defense against unreasonable, win/lose negotiators is having what Fisher and
Ury call a strong __________. - Answer-BATNA
Discuss how key practices in the partnering approach to managing contracted
relationships vary from those in the traditional approach regarding risk, length of
commitment, and structure of project teams. - Answer-In partnering, risk is shared jointly
among the partners, which encourages innovation and continuous improvement while
traditionally risk is to be avoided and transferred to the other party. In partnering, long-
term commitments are made while traditionally single project contracting is the norm. In
partnering, project teams are composed of all participating organizations and result in a
high level of interaction while traditionally each organization has its own spatially
separated teams.
A partnering charter states the common goals for the project as well as the procedures
that will be used to achieve these goals. - Answer-TRUE
Fisher and Ury champion the ________ negotiation approach to negotiation because it
emphasizes win/win solutions while protecting yourself against those who would take
advantage of your forthrightness. - Answer-Principled
A prime consideration in choosing outsourcing vendors is to assess the fit with their
project management system. - Answer-TRUE
The following are differences between the partnering approach and the traditional
approach to managing contracted relationships EXCEPT
A. Mutual trust forms in the partnering approach where suspicion and distrust are
prominent in the traditional approach.
B. Access to each other's organization resources is available in the partnering approach
but limited in the traditional approach.
C. Risk is shared jointly among partners in a partnering approach but is transferred to
the other party in the traditional approach.
D. Contracts establish long-term commitments in the partnering approach while single
project contracting is normal in the traditional approach.
E. The partnering approach entails significant time and energy while a handshake is
satisfactory in the traditional approach. - Answer-E. The partnering approach entails
significant time and energy while a handshake is satisfactory in the traditional approach.
When separating the people from the problem, negotiators don't react to the emotional
outburst, but try to find the issues that triggered it. - Answer-TRUE
Key Concepts Explained (2026)
Best practices in outsourcing project work include all the following EXCEPT - Answer-
Short-term, no-pressure outsourcing relationships.
Outsourced projects are susceptible to conflicts since people are unaccustomed to
working together. Which of the following is a primary control mechanism for dealing with
and resolving problems? - Answer-Escalation
The following are ways a project manager can manage a customer's expectations and
perceptions EXCEPT - Answer-Delay communicating problems that you feel can be
resolved without involving the customer.
Successful firms are very careful in selecting the work to be outsourced. If expectations
and requirements are fuzzy or open to debate, working together can become very
difficult. The following are ways to clarify requirements and procedures EXCEPT -
Answer-Make sure communication is well structured and interactions are managed to
avoid confusion.
When considering principled negotiation, keeping focus on the issues even when
people become upset, frustrated, and even angry is an example of - Answer-Separating
people from the problem.
In the traditional approach to managing contracted relationships, ________ are
structured and guarded. - Answer-Communications
When using the partnering approach to manage contracted relationships, mutual
________ forms the basis for strong working relationships. - Answer-Trust
Positive relationships going into a negotiation can have a beneficial effect on the
ultimate solution. - Answer-TRUE
The best defense against unreasonable, win/lose negotiators is having what Fisher and
Ury call a strong BATNA. - Answer-TRUE
, The best defense against unreasonable, win/lose negotiators is having what Fisher and
Ury call a strong __________. - Answer-BATNA
Discuss how key practices in the partnering approach to managing contracted
relationships vary from those in the traditional approach regarding risk, length of
commitment, and structure of project teams. - Answer-In partnering, risk is shared jointly
among the partners, which encourages innovation and continuous improvement while
traditionally risk is to be avoided and transferred to the other party. In partnering, long-
term commitments are made while traditionally single project contracting is the norm. In
partnering, project teams are composed of all participating organizations and result in a
high level of interaction while traditionally each organization has its own spatially
separated teams.
A partnering charter states the common goals for the project as well as the procedures
that will be used to achieve these goals. - Answer-TRUE
Fisher and Ury champion the ________ negotiation approach to negotiation because it
emphasizes win/win solutions while protecting yourself against those who would take
advantage of your forthrightness. - Answer-Principled
A prime consideration in choosing outsourcing vendors is to assess the fit with their
project management system. - Answer-TRUE
The following are differences between the partnering approach and the traditional
approach to managing contracted relationships EXCEPT
A. Mutual trust forms in the partnering approach where suspicion and distrust are
prominent in the traditional approach.
B. Access to each other's organization resources is available in the partnering approach
but limited in the traditional approach.
C. Risk is shared jointly among partners in a partnering approach but is transferred to
the other party in the traditional approach.
D. Contracts establish long-term commitments in the partnering approach while single
project contracting is normal in the traditional approach.
E. The partnering approach entails significant time and energy while a handshake is
satisfactory in the traditional approach. - Answer-E. The partnering approach entails
significant time and energy while a handshake is satisfactory in the traditional approach.
When separating the people from the problem, negotiators don't react to the emotional
outburst, but try to find the issues that triggered it. - Answer-TRUE
