This OpenStax ancillary resource is © Rice University under a CC BY 4.0 International license; it may be reproduced or modified but must be
attributed to OpenStax, Rice University and any changes must be noted.
Chapter 11 MANAGERIAL COMMUNICATION
TRUE-FALSE QUESTIONS
Title: ANSWER: T REFERENCE: The Process of Managerial Communication LEARNING OUTCOME: 1
1. Interpersonal communication influences the opinions, attitude, motivation, and behaviors of others.
a. True
b. False
Title: ANSWER: F REFERENCE: The Process of Managerial Communication LEARNING OUTCOME: 1
2. Decoding is the process by which individuals initiating the communication translate their ideas into a
systematic set of symbols (language), either written or spoken.
a. True
b. False
Title: ANSWER: F REFERENCE: The Process of Managerial Communication LEARNING OUTCOME: 1
3. In corrective feedback, the receiver provides nonevaluative information to the communicator.
a. True
b. False
Title: ANSWER: F REFERENCE: Types of Communications in Organizations LEARNING OUTCOME: 2
4. While emails and letters are written communications, texts are considered oral communication.
a. True
b. False
Title: ANSWER: T REFERENCE: Types of Communications in Organizations LEARNING OUTCOME: 2
5. The communication process is heavily influenced by perceptual processes.
a. True
b. False
Title: ANSWER: T REFERENCE: Types of Communications in Organizations LEARNING OUTCOME: 2
6. When an organization decentralizes, it leads to a more participative structure and leads to improved
communication in the organization.
a. True
b. False
Title: ANSWER: F REFERENCE: Factors Affecting Communications and the Roles of Managers LEARNING
OUTCOME: 3
7. Three of a manager’s roles arise directly from formal authority and involve basic interpersonal
relationships: figurehead, liaison, and monitor.
a. True
b. False
Title: ANSWER: T REFERENCE: Factors Affecting Communications and the Roles of Managers LEARNING
OUTCOME: 3
8. In the role of entrepreneur, managers seek to improve their businesses, adapt to changing market
conditions, and react to opportunities as they present themselves.
a. True
, Organizational Behavior
b. False
Title: ANSWER: F REFERENCE: Factors Affecting Communications and the Roles of Managers LEARNING
OUTCOME: 3
9. The decisional role of crisis handler involves managers making decisions about who gets what, how
much, when, and why.
a. True
b. False
Title: ANSWER: T REFERENCE: Managerial Communication and Corporate Reputation LEARNING OUTCOME:
4
10. An understanding of language and its inherent powers, combined with the skill to speak, write, listen,
and form interpersonal relationships, will determine whether companies succeed or fail and whether they
are rewarded or penalized for their reputations.
a. True
b. False
Title: ANSWER: F REFERENCE: Managerial Communication and Corporate Reputation LEARNING OUTCOME:
4
11. Managers’ effectiveness as a thinker and dreamer will determine how well they are able to manage the
firm’s reputation.
a. True
b. False
Title: ANSWER: T REFERENCE: Managerial Communication and Corporate Reputation LEARNING OUTCOME:
4
12. Management communication is about the movement of information and the skills that facilitate it—
speaking, writing, listening, and processes of critical thinking.
a. True
b. False
Title: ANSWER: F REFERENCE: The Major Channels of Management Communication Are Talking,
Listening, Reading, and Writing LEARNING OUTCOME: 5
13. Managers across industries, according to Deirdre Borden, spend about 45% of their time in verbal
interaction.
a. True
b. False
Title: ANSWER: T REFERENCE: The Major Channels of Management Communication Are Talking,
Listening, Reading, and Writing LEARNING OUTCOME: 5
14. Presentations are sometimes supported by overhead transparencies or printed outlines, but they are
oral in nature and retain much of the conversational character of one-to-one conversations.
a. True
b. False
Title: ANSWER: F REFERENCE: The Major Channels of Management Communication Are Talking,
Listening, Reading, and Writing LEARNING OUTCOME: 5
This OpenStax ancillary resource is © Rice University under a CC BY 4.0 International license; it may be reproduced or modified but must be
May 14, 2019 2
attributed to OpenStax, Rice University and any changes must be noted.
Chapter 11 MANAGERIAL COMMUNICATION
TRUE-FALSE QUESTIONS
Title: ANSWER: T REFERENCE: The Process of Managerial Communication LEARNING OUTCOME: 1
1. Interpersonal communication influences the opinions, attitude, motivation, and behaviors of others.
a. True
b. False
Title: ANSWER: F REFERENCE: The Process of Managerial Communication LEARNING OUTCOME: 1
2. Decoding is the process by which individuals initiating the communication translate their ideas into a
systematic set of symbols (language), either written or spoken.
a. True
b. False
Title: ANSWER: F REFERENCE: The Process of Managerial Communication LEARNING OUTCOME: 1
3. In corrective feedback, the receiver provides nonevaluative information to the communicator.
a. True
b. False
Title: ANSWER: F REFERENCE: Types of Communications in Organizations LEARNING OUTCOME: 2
4. While emails and letters are written communications, texts are considered oral communication.
a. True
b. False
Title: ANSWER: T REFERENCE: Types of Communications in Organizations LEARNING OUTCOME: 2
5. The communication process is heavily influenced by perceptual processes.
a. True
b. False
Title: ANSWER: T REFERENCE: Types of Communications in Organizations LEARNING OUTCOME: 2
6. When an organization decentralizes, it leads to a more participative structure and leads to improved
communication in the organization.
a. True
b. False
Title: ANSWER: F REFERENCE: Factors Affecting Communications and the Roles of Managers LEARNING
OUTCOME: 3
7. Three of a manager’s roles arise directly from formal authority and involve basic interpersonal
relationships: figurehead, liaison, and monitor.
a. True
b. False
Title: ANSWER: T REFERENCE: Factors Affecting Communications and the Roles of Managers LEARNING
OUTCOME: 3
8. In the role of entrepreneur, managers seek to improve their businesses, adapt to changing market
conditions, and react to opportunities as they present themselves.
a. True
, Organizational Behavior
b. False
Title: ANSWER: F REFERENCE: Factors Affecting Communications and the Roles of Managers LEARNING
OUTCOME: 3
9. The decisional role of crisis handler involves managers making decisions about who gets what, how
much, when, and why.
a. True
b. False
Title: ANSWER: T REFERENCE: Managerial Communication and Corporate Reputation LEARNING OUTCOME:
4
10. An understanding of language and its inherent powers, combined with the skill to speak, write, listen,
and form interpersonal relationships, will determine whether companies succeed or fail and whether they
are rewarded or penalized for their reputations.
a. True
b. False
Title: ANSWER: F REFERENCE: Managerial Communication and Corporate Reputation LEARNING OUTCOME:
4
11. Managers’ effectiveness as a thinker and dreamer will determine how well they are able to manage the
firm’s reputation.
a. True
b. False
Title: ANSWER: T REFERENCE: Managerial Communication and Corporate Reputation LEARNING OUTCOME:
4
12. Management communication is about the movement of information and the skills that facilitate it—
speaking, writing, listening, and processes of critical thinking.
a. True
b. False
Title: ANSWER: F REFERENCE: The Major Channels of Management Communication Are Talking,
Listening, Reading, and Writing LEARNING OUTCOME: 5
13. Managers across industries, according to Deirdre Borden, spend about 45% of their time in verbal
interaction.
a. True
b. False
Title: ANSWER: T REFERENCE: The Major Channels of Management Communication Are Talking,
Listening, Reading, and Writing LEARNING OUTCOME: 5
14. Presentations are sometimes supported by overhead transparencies or printed outlines, but they are
oral in nature and retain much of the conversational character of one-to-one conversations.
a. True
b. False
Title: ANSWER: F REFERENCE: The Major Channels of Management Communication Are Talking,
Listening, Reading, and Writing LEARNING OUTCOME: 5
This OpenStax ancillary resource is © Rice University under a CC BY 4.0 International license; it may be reproduced or modified but must be
May 14, 2019 2
