USPS SSA WINDOW EXAM SCRIPT 2026 FULL
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
◉ What are 4 violations of security and sanctity of the mail. Answer:
Theft, Open, Damage or Delay
◉ The first opportunity for a SSA to start the customer experience on a
positive is: Answer: Deliver 1st Impression
◉ Type of communication that can enhance or contradict messages:
Answer: Non-Verbal Communication
◉ The approach a SSA can use to engage our customer and ensure needs
are met is: Answer: A+GIST
◉ Why is maintaining sanctity of the mail one of the core
responsibilities of the postal service? Answer: To instill customer
confidence
◉ Successful sales transactions occur when the SSA: Answer: Makes an
informed mutual decision with customer on products and services
,◉ What is the most positive way to impact customer perception of the
post office? Answer: Provide world class service
◉ The US Postal Service is the only delivery that reaches: Answer:
Every address in the nation 6 days a week
◉ An organized workstation creates a more __________________
workpace. Answer: Effiecient
◉ How a SSA conducts themselves on the job effects the? Answer:
Postal Brand
◉ An active listening technique used to create a successful transaction is
called. Answer: Clarifying
◉ One of the first things a customer notices about a SSA is. Answer:
Personal Appearance
◉ The primary law enforcement for USPS is the. Answer: United States
Postal Inspection Service (USPIS)
◉ Preferred service that usually offer the customer the best value is.
Answer: Priority Mail Express and Priority Mail
,◉ Customer wants to mail fewer then 5000 flat sized to everyone in a
specific area. What would you offer? Answer: Every Door Direct Mail
(EDDM)
◉ First class mail consists of greeting cards, statements bills and what?
Answer: Business Documents
◉ Any mailable item weighing _______ or less can be sent first class
mail. Answer: 13 oz
◉ A Priority Mail Express customer is entitled to a refund if: Answer:
Delivered Late
◉ Regardless of weight up to 70lbs the price that applies to Retail
Ground parcels over 108" but no more than 130" is: Answer: Oversized
Pricing
◉ The max length and girth for Priority Mail is. Answer: 108"
◉ What type of mail consists of items sent within the United States.
Answer: Domestic
◉ What pricing may be charged for PM items measuring over one cubic
foot designating to Zone 6? Answer: Dimensional
, ◉ What can you offer customers for their mailing and shipping needs?
Answer: Solutions
◉ Which category of products do premier products belong? Answer:
Shipping
◉ Which category of products does First Class Mail belong. Answer:
Mailing
◉ What type of products are offered to provide the best value to the
customer? Answer: Premier
◉ Which product provides the fastest delivery service? Answer: Express
◉ What must customers provide for every item mailed? Answer:
Address
◉ Which USPS service is automatically included for PME, PM, FCM,
Retail Ground, library mail and media mail. Answer: Tracking
◉ Which charts are used to calculate PME, PM, and USPS Retail
Ground Prices? Answer: Zone
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
◉ What are 4 violations of security and sanctity of the mail. Answer:
Theft, Open, Damage or Delay
◉ The first opportunity for a SSA to start the customer experience on a
positive is: Answer: Deliver 1st Impression
◉ Type of communication that can enhance or contradict messages:
Answer: Non-Verbal Communication
◉ The approach a SSA can use to engage our customer and ensure needs
are met is: Answer: A+GIST
◉ Why is maintaining sanctity of the mail one of the core
responsibilities of the postal service? Answer: To instill customer
confidence
◉ Successful sales transactions occur when the SSA: Answer: Makes an
informed mutual decision with customer on products and services
,◉ What is the most positive way to impact customer perception of the
post office? Answer: Provide world class service
◉ The US Postal Service is the only delivery that reaches: Answer:
Every address in the nation 6 days a week
◉ An organized workstation creates a more __________________
workpace. Answer: Effiecient
◉ How a SSA conducts themselves on the job effects the? Answer:
Postal Brand
◉ An active listening technique used to create a successful transaction is
called. Answer: Clarifying
◉ One of the first things a customer notices about a SSA is. Answer:
Personal Appearance
◉ The primary law enforcement for USPS is the. Answer: United States
Postal Inspection Service (USPIS)
◉ Preferred service that usually offer the customer the best value is.
Answer: Priority Mail Express and Priority Mail
,◉ Customer wants to mail fewer then 5000 flat sized to everyone in a
specific area. What would you offer? Answer: Every Door Direct Mail
(EDDM)
◉ First class mail consists of greeting cards, statements bills and what?
Answer: Business Documents
◉ Any mailable item weighing _______ or less can be sent first class
mail. Answer: 13 oz
◉ A Priority Mail Express customer is entitled to a refund if: Answer:
Delivered Late
◉ Regardless of weight up to 70lbs the price that applies to Retail
Ground parcels over 108" but no more than 130" is: Answer: Oversized
Pricing
◉ The max length and girth for Priority Mail is. Answer: 108"
◉ What type of mail consists of items sent within the United States.
Answer: Domestic
◉ What pricing may be charged for PM items measuring over one cubic
foot designating to Zone 6? Answer: Dimensional
, ◉ What can you offer customers for their mailing and shipping needs?
Answer: Solutions
◉ Which category of products do premier products belong? Answer:
Shipping
◉ Which category of products does First Class Mail belong. Answer:
Mailing
◉ What type of products are offered to provide the best value to the
customer? Answer: Premier
◉ Which product provides the fastest delivery service? Answer: Express
◉ What must customers provide for every item mailed? Answer:
Address
◉ Which USPS service is automatically included for PME, PM, FCM,
Retail Ground, library mail and media mail. Answer: Tracking
◉ Which charts are used to calculate PME, PM, and USPS Retail
Ground Prices? Answer: Zone
