MHR 733 EXAM STUDY GUIDE
Training - Answers -refers to formal and planned efforts that allow employees to
acquire knowledge, skills and abilities (KSA's) to improve performance in their current
job (short-term focus)
Development - Answers -refers to formal and planned efforts to help employees
acquire KSA's required to perform future job responsibilities and for the long-term
achievement of individual career goals and organizational objectives
Training effectiveness - Answers -refers to the extent to which trainees and the
organization benefit as intended
Performance Management - Answers -Process of establishing performance goals and
designing interventions and programs to motivate and develop employees to improve
their performance
SMART goals - Answers -performance goals should be Specific, Measurable,
Achievable, Relevant, and Time-bound
Benefits of T&D to organizations - Answers -Strategy: training employees to have
knowledge and skills to achieve organizational goals and objectives; Effectiveness:
increases organizational performance; Employee recruitment, retention, and work
engagement: attracts, engages, and helps retain top talent
Benefits of T&D to employees (Intrinsic) - Answers -Improved knowledge and skills,
Confidence or self-efficacy, Feelings of increased usefulness, Increased sense of
belonging, Positive attitudes toward their job and organization
Benefits of T&D to employees (Extrinsic) - Answers -Higher earnings, Improved
marketability, Greater security of employment, Enhanced opportunity for advancement
and promotion
Benefits of T&D to society - Answers -Educated and employed population, Health and
safety, Economy and standard of living
Investing in T&D - Answers -56% have access to employer-sponsored training; Part-
time, temporary workers, and those less educated and older, are less likely to receive
training
T&D in Canada - Answers -Canadian organizations have underinvested in T&D, but the
latest findings indicate a positive and progressive trend
, Average investment per employee in Canada (2021) - Answers -$1,005.87, which is up
from $889 in 2017
Recommended investment per employee - Answers -$1,800
Average hours of training received by employees in Canada (2017) - Answers -32
hours
Average hours of training received by employees in Canada (2021) - Answers -27
hours
Training access in Canadian organizations - Answers -Less than half (47%) of
Canadian organizations provide training to their employees
Comparison of T&D investment - Answers -Canadian organizations continue to invest
less than organizations in the US, but the gap has narrowed
Continuous learning - Answers -A key factor for the success of individuals and
organizations today
Negative consequences of inadequate training - Answers -There are many potential
negative consequences if an organization does not provide the right amount or type of
training for its employees
Performance evaluation - Answers -Involves identifying, measuring, and developing the
performance of individuals and teams, and the alignment of performance with the
strategic goals of the organization
Performance goals - Answers -Goals that should be established or re-established
during the performance management process
Monitoring employee performance - Answers -A component of the performance
management process that includes providing feedback
Development plan for employees - Answers -A critical component of the performance
management process that includes employee training and development
Training Repayment Agreement Provision (TRAP) - Answers -A contract between the
employer and the employee that states the employer will provide training in exchange
for the employee remaining with the organization for a minimum period of time. If the
employee fails to remain for the agreed-upon period of time, then they must reimburse
the organization for the cost of the training.
Strategic Training and Development (ST&D) - Answers -The alignment of an
organization's training needs and program with an organization's strategy and
Training - Answers -refers to formal and planned efforts that allow employees to
acquire knowledge, skills and abilities (KSA's) to improve performance in their current
job (short-term focus)
Development - Answers -refers to formal and planned efforts to help employees
acquire KSA's required to perform future job responsibilities and for the long-term
achievement of individual career goals and organizational objectives
Training effectiveness - Answers -refers to the extent to which trainees and the
organization benefit as intended
Performance Management - Answers -Process of establishing performance goals and
designing interventions and programs to motivate and develop employees to improve
their performance
SMART goals - Answers -performance goals should be Specific, Measurable,
Achievable, Relevant, and Time-bound
Benefits of T&D to organizations - Answers -Strategy: training employees to have
knowledge and skills to achieve organizational goals and objectives; Effectiveness:
increases organizational performance; Employee recruitment, retention, and work
engagement: attracts, engages, and helps retain top talent
Benefits of T&D to employees (Intrinsic) - Answers -Improved knowledge and skills,
Confidence or self-efficacy, Feelings of increased usefulness, Increased sense of
belonging, Positive attitudes toward their job and organization
Benefits of T&D to employees (Extrinsic) - Answers -Higher earnings, Improved
marketability, Greater security of employment, Enhanced opportunity for advancement
and promotion
Benefits of T&D to society - Answers -Educated and employed population, Health and
safety, Economy and standard of living
Investing in T&D - Answers -56% have access to employer-sponsored training; Part-
time, temporary workers, and those less educated and older, are less likely to receive
training
T&D in Canada - Answers -Canadian organizations have underinvested in T&D, but the
latest findings indicate a positive and progressive trend
, Average investment per employee in Canada (2021) - Answers -$1,005.87, which is up
from $889 in 2017
Recommended investment per employee - Answers -$1,800
Average hours of training received by employees in Canada (2017) - Answers -32
hours
Average hours of training received by employees in Canada (2021) - Answers -27
hours
Training access in Canadian organizations - Answers -Less than half (47%) of
Canadian organizations provide training to their employees
Comparison of T&D investment - Answers -Canadian organizations continue to invest
less than organizations in the US, but the gap has narrowed
Continuous learning - Answers -A key factor for the success of individuals and
organizations today
Negative consequences of inadequate training - Answers -There are many potential
negative consequences if an organization does not provide the right amount or type of
training for its employees
Performance evaluation - Answers -Involves identifying, measuring, and developing the
performance of individuals and teams, and the alignment of performance with the
strategic goals of the organization
Performance goals - Answers -Goals that should be established or re-established
during the performance management process
Monitoring employee performance - Answers -A component of the performance
management process that includes providing feedback
Development plan for employees - Answers -A critical component of the performance
management process that includes employee training and development
Training Repayment Agreement Provision (TRAP) - Answers -A contract between the
employer and the employee that states the employer will provide training in exchange
for the employee remaining with the organization for a minimum period of time. If the
employee fails to remain for the agreed-upon period of time, then they must reimburse
the organization for the cost of the training.
Strategic Training and Development (ST&D) - Answers -The alignment of an
organization's training needs and program with an organization's strategy and
