AMCA CMAC EXAM QUESTIONS AND
ANSWERS 100% A+ GUARANTEED
1. When questioned about a patient's appointment at your office by that
patient's aunt, the medical assistant's most appropriate response would be
which of the following?
Select one:
a. Tell her it is your duty to protect the privacy of your office's patients
and you hope she understands.
b. State that you would never discuss anything personal about a patient
outside the office.
c. Ignore her inquiry.
d. Ask her if her niece has confided anything about her health to her.
e. Tell her to mind her own business. - ANSWER a. Tell her it is your
duty to protect the privacy of your office's patients and you hope she
understands.
2. In order to have the best therapeutic communication, the medical assistant
should:
Select one:
a. accept each patient's particular attributes
b. use medical terminology whenever possible
c. overlook educational differences
d. ignore language barriers
e. use local area street slang to address the patient - ANSWER a. accept
each patient's particular attributes
3. Which of the following actions is a roadblock to therapeutic
communication?
Select one:
a. asking closed-ended questions
b. giving advice
c. taking notes
d. gesturing
e. paraphrasing - ANSWER b. giving advice
1
,4. Initiating and responding in a calm professional manner when
communicating with others is known as:
Select one:
a. diversity
b. flexibility
c. empathy
d. diplomacy
e. rationalization - ANSWER d. diplomacy
5. If you are mailing information that is meant to be "CONFIDENTIAL,"
where should the notation be typed on the envelope?
Select one:
a. to the right of the addressee's name
b. 3 lines below the return address
c. below the stamp
d. below the mailing address
e. bottom right - ANSWER b. 3 lines below the return address
6. When typing a physician's name as part of the inside address in a letter,
which of the following would be the correct format?
Select one:
a. DR. Daigle
b. Doctor Jeffrey L. Daigle
c. Jeffrey L. Daigle, MD
d. Doctor Daigle
e. Dr. Jeffrey L. Daigle, MD - ANSWER c. Jeffrey L. Daigle, MD
7. If you have an appointment scheduled for a patient who speaks English as a
2nd language, which communication technique would be the most effective
at the time of their visit to your office?
Select one:
a. communicating everything in writing
b. having an interpreter present
c. using nonverbal communication
d. making eye contact
e. speaking slowly and clearly - ANSWER b. having an interpreter
present
8. Which of the following demonstrates positive communication skill?
Select one:
2
, a. responding to the patient's stated problem by saying "let's discuss it"
b. ignoring a patient's anger
c. asking the patient to talk about something more pleasant
d. telling an unhappy patient to "cheer up; things will get better"
e. giving advice to the patient although they may not have asked for it -
ANSWER a. responding to the patient's stated problem by saying
"let's discuss it"
9. Which of the following is the foundation for developing good listening
skills?
Select one:
a. moderate and clear vocal tone
b. paraphrasing
c. taking notes
d. good hygiene
e. sitting within someone's personal space - ANSWER b. paraphrasing
10.You are employed at an OB/GYN practice. The physician has confirmed a
suspected pregnancy of one of your husband's family relatives. The relative
nervously lets you know that no one else knows about this office visit. The
most appropriate response is:
Select one:
a. "Be assured in knowing that I don't discuss or share any patient
information outside of the office.
b. "You should be very happy about this.
c. "If someone asks I'll only tell them you had an office appointment."
d. "Trust me, I'll only tell my husband.
11.Which organization developed the guidelines for universal precautions?
Select one:
a. CLIA
b. OSHA
c. CDC
d. EPA
e. FDA - ANSWER c. CDC
12.According to OSHA, medical personnel must wear PPE (personal protective
equipment) when they have contact with:
Select one:
a. sweat
b. blood
3
, c. hair follicles
d. tears
e. skin - ANSWER b. blood
13.To detect pregnancy, either urine or blood serum is tested for the presence
of:
Select one:
a. luteinizing hormone
b. HCG hormone
c. potassium oxalate
d. oxytocin
e. febrile agglutinations - ANSWER b. HCG hormone
14.A bacteriological culture needs to be performed on a collected urine
specimen. Which of the following instructions best describe what your
patient should do?
Select one:
a. Collect a 24-hour specimen.
b. Void the entire specimen in a sterile cup.
c. Void a specimen midstream in a sterile cup.
d. Void a specimen midstream in a clean cup.
e. Collect a midday specimen in a sterile cup. - ANSWER c. Void a
specimen midstream in a sterile cup
15.If a urine specimen is collected and then left standing for more than 1 hour,
bacteria will grow, and the pH of the urine will soon become:
Select one:
a. slightly acidic
b. both acidic and alkaline
c. alkaline
d. neutral
e. highly acidic - ANSWER c. alkaline
16.The pH range for normal urine is
Select one:
a. 2.5 to 4.5
b. 4.5 to 8.0
c. 0 to 9.0
d. 7.5 to 9.0
e. 2.5 to 7.0 - ANSWER b. 4.5 to 8.0
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ANSWERS 100% A+ GUARANTEED
1. When questioned about a patient's appointment at your office by that
patient's aunt, the medical assistant's most appropriate response would be
which of the following?
Select one:
a. Tell her it is your duty to protect the privacy of your office's patients
and you hope she understands.
b. State that you would never discuss anything personal about a patient
outside the office.
c. Ignore her inquiry.
d. Ask her if her niece has confided anything about her health to her.
e. Tell her to mind her own business. - ANSWER a. Tell her it is your
duty to protect the privacy of your office's patients and you hope she
understands.
2. In order to have the best therapeutic communication, the medical assistant
should:
Select one:
a. accept each patient's particular attributes
b. use medical terminology whenever possible
c. overlook educational differences
d. ignore language barriers
e. use local area street slang to address the patient - ANSWER a. accept
each patient's particular attributes
3. Which of the following actions is a roadblock to therapeutic
communication?
Select one:
a. asking closed-ended questions
b. giving advice
c. taking notes
d. gesturing
e. paraphrasing - ANSWER b. giving advice
1
,4. Initiating and responding in a calm professional manner when
communicating with others is known as:
Select one:
a. diversity
b. flexibility
c. empathy
d. diplomacy
e. rationalization - ANSWER d. diplomacy
5. If you are mailing information that is meant to be "CONFIDENTIAL,"
where should the notation be typed on the envelope?
Select one:
a. to the right of the addressee's name
b. 3 lines below the return address
c. below the stamp
d. below the mailing address
e. bottom right - ANSWER b. 3 lines below the return address
6. When typing a physician's name as part of the inside address in a letter,
which of the following would be the correct format?
Select one:
a. DR. Daigle
b. Doctor Jeffrey L. Daigle
c. Jeffrey L. Daigle, MD
d. Doctor Daigle
e. Dr. Jeffrey L. Daigle, MD - ANSWER c. Jeffrey L. Daigle, MD
7. If you have an appointment scheduled for a patient who speaks English as a
2nd language, which communication technique would be the most effective
at the time of their visit to your office?
Select one:
a. communicating everything in writing
b. having an interpreter present
c. using nonverbal communication
d. making eye contact
e. speaking slowly and clearly - ANSWER b. having an interpreter
present
8. Which of the following demonstrates positive communication skill?
Select one:
2
, a. responding to the patient's stated problem by saying "let's discuss it"
b. ignoring a patient's anger
c. asking the patient to talk about something more pleasant
d. telling an unhappy patient to "cheer up; things will get better"
e. giving advice to the patient although they may not have asked for it -
ANSWER a. responding to the patient's stated problem by saying
"let's discuss it"
9. Which of the following is the foundation for developing good listening
skills?
Select one:
a. moderate and clear vocal tone
b. paraphrasing
c. taking notes
d. good hygiene
e. sitting within someone's personal space - ANSWER b. paraphrasing
10.You are employed at an OB/GYN practice. The physician has confirmed a
suspected pregnancy of one of your husband's family relatives. The relative
nervously lets you know that no one else knows about this office visit. The
most appropriate response is:
Select one:
a. "Be assured in knowing that I don't discuss or share any patient
information outside of the office.
b. "You should be very happy about this.
c. "If someone asks I'll only tell them you had an office appointment."
d. "Trust me, I'll only tell my husband.
11.Which organization developed the guidelines for universal precautions?
Select one:
a. CLIA
b. OSHA
c. CDC
d. EPA
e. FDA - ANSWER c. CDC
12.According to OSHA, medical personnel must wear PPE (personal protective
equipment) when they have contact with:
Select one:
a. sweat
b. blood
3
, c. hair follicles
d. tears
e. skin - ANSWER b. blood
13.To detect pregnancy, either urine or blood serum is tested for the presence
of:
Select one:
a. luteinizing hormone
b. HCG hormone
c. potassium oxalate
d. oxytocin
e. febrile agglutinations - ANSWER b. HCG hormone
14.A bacteriological culture needs to be performed on a collected urine
specimen. Which of the following instructions best describe what your
patient should do?
Select one:
a. Collect a 24-hour specimen.
b. Void the entire specimen in a sterile cup.
c. Void a specimen midstream in a sterile cup.
d. Void a specimen midstream in a clean cup.
e. Collect a midday specimen in a sterile cup. - ANSWER c. Void a
specimen midstream in a sterile cup
15.If a urine specimen is collected and then left standing for more than 1 hour,
bacteria will grow, and the pH of the urine will soon become:
Select one:
a. slightly acidic
b. both acidic and alkaline
c. alkaline
d. neutral
e. highly acidic - ANSWER c. alkaline
16.The pH range for normal urine is
Select one:
a. 2.5 to 4.5
b. 4.5 to 8.0
c. 0 to 9.0
d. 7.5 to 9.0
e. 2.5 to 7.0 - ANSWER b. 4.5 to 8.0
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