MGMT 310 LA TECH HAYNIE EXAM 1
4 functions of management - Answers -1) planning
2) organizing
3) leading
4) controlling
POLC
Planning - Answers -choose appropriate organization goals and courses of action to
best achieve those goals
Organizing - Answers -establish task and authority relationships that allow ppl to work
together to achieve organization goals
Leading - Answers -motivate, coordinate, and energize individuals and groups to work
together to achieve organizational goals
Controlling - Answers -establish accurate measuring and monitoring systems to
evaluate how well the organization has achieved its goals
Management - Answers -*(1)* pursuit of organizational goals efficiently and effictively
by *(2)* integrating the work of ppl through *(3)* planning, organizing, leading, and
controlling the organization's resources
Efficiency - Answers -getting work down with a minimum of effort, expense, or waste
Effectiveness - Answers -accomplishing tasks that help fulfill organizational objectives
such as customer service and satisfaction
Sources of Competitive Advantage - Answers -1) Innovation
2) Quality
3) Service
4) Speed
5) Cost competitiveness
IQSSC
Innovation - Answers --the introduction of new goods and services
-often the most important innovation is not the product itself but how it is delivered
Quality - Answers --the excellence of your product (goods or services)
-historically, quality referred to attractiveness, lack of defects, reliability, and long term
dependability
, Service - Answers -dependability with which an organization delivers what customers
want
Speed - Answers -fast and timely execution, response, and delivery of results
Cost competitiveness - Answers -keeping costs low to achieve profits and be able to
offer prices that are attractive to customers
Surveys - Answers -one of the primary methods of collecting info for OB research
-basic question and answer
-can be open- or close-ended ?'s
Field studies - Answers --often involve experimental design
-a particular population will be divided into a treatment group and a control group
Case studies - Answers --in depth description of a single company or industry
-involve a great deal of detail about the topic being studied, but difficult to generalize to
other areas
Meta-analysis - Answers --technique used to summarize what other researchers have
found on a given topic
-variables from several studies are weighted and analyzed to determine if the effect
holds or not
3 broad skills managers need - Answers -1) technical skills
2) conceptual and decision skills
3) interpersonal and communication skills
Technical skills - Answers -ability to perform a specialized task involving a particular
method or process (e.g., web design)
Conceptual and decisions skills - Answers -ability to identify and resolve problems for
the benefit of the organization and its members (e.g., picking a new divisional office
location)
Interpersonal and communication skills - Answers -ability to lead, motivate, and
communicate effectively with others, soft skills (e.g., counseling employees)
3 roles that all managers perform - Answers -1) interpersonal roles
2) informational roles
3) decisional roles
Interpersonal roles - Answers -leader, liaison, figurehead
Informational roles - Answers -monitor, disseminator, spokesperson
4 functions of management - Answers -1) planning
2) organizing
3) leading
4) controlling
POLC
Planning - Answers -choose appropriate organization goals and courses of action to
best achieve those goals
Organizing - Answers -establish task and authority relationships that allow ppl to work
together to achieve organization goals
Leading - Answers -motivate, coordinate, and energize individuals and groups to work
together to achieve organizational goals
Controlling - Answers -establish accurate measuring and monitoring systems to
evaluate how well the organization has achieved its goals
Management - Answers -*(1)* pursuit of organizational goals efficiently and effictively
by *(2)* integrating the work of ppl through *(3)* planning, organizing, leading, and
controlling the organization's resources
Efficiency - Answers -getting work down with a minimum of effort, expense, or waste
Effectiveness - Answers -accomplishing tasks that help fulfill organizational objectives
such as customer service and satisfaction
Sources of Competitive Advantage - Answers -1) Innovation
2) Quality
3) Service
4) Speed
5) Cost competitiveness
IQSSC
Innovation - Answers --the introduction of new goods and services
-often the most important innovation is not the product itself but how it is delivered
Quality - Answers --the excellence of your product (goods or services)
-historically, quality referred to attractiveness, lack of defects, reliability, and long term
dependability
, Service - Answers -dependability with which an organization delivers what customers
want
Speed - Answers -fast and timely execution, response, and delivery of results
Cost competitiveness - Answers -keeping costs low to achieve profits and be able to
offer prices that are attractive to customers
Surveys - Answers -one of the primary methods of collecting info for OB research
-basic question and answer
-can be open- or close-ended ?'s
Field studies - Answers --often involve experimental design
-a particular population will be divided into a treatment group and a control group
Case studies - Answers --in depth description of a single company or industry
-involve a great deal of detail about the topic being studied, but difficult to generalize to
other areas
Meta-analysis - Answers --technique used to summarize what other researchers have
found on a given topic
-variables from several studies are weighted and analyzed to determine if the effect
holds or not
3 broad skills managers need - Answers -1) technical skills
2) conceptual and decision skills
3) interpersonal and communication skills
Technical skills - Answers -ability to perform a specialized task involving a particular
method or process (e.g., web design)
Conceptual and decisions skills - Answers -ability to identify and resolve problems for
the benefit of the organization and its members (e.g., picking a new divisional office
location)
Interpersonal and communication skills - Answers -ability to lead, motivate, and
communicate effectively with others, soft skills (e.g., counseling employees)
3 roles that all managers perform - Answers -1) interpersonal roles
2) informational roles
3) decisional roles
Interpersonal roles - Answers -leader, liaison, figurehead
Informational roles - Answers -monitor, disseminator, spokesperson
