answers rated A+ 2025/2026
3 types of production planning - correct answer ✔✔design planning, facilities planning,
operational planning
differences in quality are measured by.... - correct answer ✔✔types of resources used, timing of
product consumption, measuring quality (satisfied customers)
research and development (R&D) - correct answer ✔✔a set of activities intended to identify
new ideas that have the potential to result in new goods and services
Design planning - correct answer ✔✔the development of a plan for converting an idea into an
actual good or service, includes decisions related to product line design, production capacity
and selection of manufacturing technology
the major decisions of design planning are to... - correct answer ✔✔design a product line,
estimate production capacity, evaluate production technology options
capacity - correct answer ✔✔the amount of product that an organization can produce in a given
period of time
when choosing production facilities, what are some considerations that must be made? -
correct answer ✔✔proximity to major customers, availability and cost of labour, cost of
construction and operations, access to key resources
facility layout - correct answer ✔✔the arrangement of machinery, equipment and employees
within a production factory
,supply chain management - correct answer ✔✔the coordination of members of the supply
channel with the goal of reducing inefficiencies, costs and redundancies
materials requirement planning (MRP) - correct answer ✔✔a computerized system that
integrates production planning and inventory control
enterprise resource planning (ERP) - correct answer ✔✔a computerized system that integrates
production planning, inventory control, quality statistics, sales data and more
3 main aspects of operations planning and control - correct answer ✔✔supply chain
management, scheduling, quality control
scheduling - correct answer ✔✔the process of specifying and controlling time required for each
step in the process to ensure that the materials and other resources are in the right place at the
right time
PERT (program evaluation and review technique) chart - correct answer ✔✔graphic
representation of the PERT technique for scheduling and maintaining control of the schedule
Gantt chart - correct answer ✔✔a graphic scheduling device that displays the tasks to be
performed on the vertical axis and the time required for each task on the horizontal axis
critical path - correct answer ✔✔the sequence of activities that take the longest time from start
to finish. a delay in critical path activities will delay completion of a project or production
process
total quality management - correct answer ✔✔coordinated efforts directed at improving
customer satisfaction, increasing employee participation, strengthening supplier relationships
and facilitating an organizational atmosphere of continuous quality improvement
, six sigma - correct answer ✔✔a disciplined approach that relies on statistical data and improved
methods to eliminate defects
true or false: a product can be a good or a service - correct answer ✔✔true
consumer product - correct answer ✔✔a product purchased to satisfy personal and family
needs
business product - correct answer ✔✔a product bought for resale, for making other products or
for use in a business's operations
convenience product - correct answer ✔✔a relatively inexpensive, frequently purchased item
which buyers want to exert minimal effort (ex. toothpaste)
shopping product - correct answer ✔✔an item for which buyers are willing to spend
considerable effort on planning and making the purchase (ex. phones)
specialty product - correct answer ✔✔an item that possesses one or more unique
characteristics for which a significant group of buyers is willing to spend considerable
purchasing effort (ex. sports memorabilia)
unsought product - correct answer ✔✔a product that is not actively sought out until a
significant event occurs (ex. life insurance)
component part - correct answer ✔✔an item that becomes part of a physical product and is
either a finished item ready for assembly or a product that needs little processing before
assembly