MGSC 395 practice questions and answers rated a+ assured satisfaction.

can utilization of a process be > 100% - correct answers yes a process needs to be: - correct answers accurate and precise a back office is best characterized by: - correct answers low interaction with customers and standardized services all of the following are true of a service except: a. The service output cannot be inventoried. b. Production and consumption are simultaneous. c. It is labour intensive. d. Services don't have order winners and qualifiers like manufacturers do. - correct answers D Five employees process 800 mortgage loans in a week. Employees work 8 hours per day, 5 days per week. Calculate labor productivity. (Show your calculations; Note: Productivity = Output/Input) - correct answers4 A customer can go to any McDonald's in the U.S. and order a Big Mac, expecting the same product every time. This demonstrates which competitive priority? a. Low-cost operations (low price) b. Top (high performance) quality c. Consistent quality d. Delivery speed - correct answersC The manufacturing process choice most appropriate for soft drink production is: a. Job process b. Batch process c. Line process d. Continuous flow process - correct answersD A new firm has to decide between choosing a batch and line production. The equipment cost to setting up a line production is $1000, the labor costs are $8 per unit produced and the raw material cost is $ 2 per unit produced. The batch production process has an equipment cost of $ 200, the labor costs are $ 40 per unit produced and the raw material cost is $ 10 per unit produced. What is the breakeven quantity i.e. the quantity at which you are indifferent between a batch and line production? (Show Your calculations; a. Q = (Fixed Cost1 - Fixed Cost2)/ (Variable Cost2-Variable Cost1)) - correct answers20 A utilization of 125% may indicate a need for: (1 point) a. Eliminating unneeded capacity b. Adding extra capacity c. A smaller capacity cushion d. Utilization has nothing to do with capacity - correct answersb 1. Typical long-term capacity planning issues include (1 point): a. Theory of constraints b. Capacity timing and sizing strategies c. Identification and management of bottlenecks d. Product mix decisions - correct answersb 1. Output measures of capacity are sufficient in which of the following situations (1 point): a. Product variety and process divergence are high b. The product or service mix is changing c. Productivity rates are expected to change d. High-volume processes - correct answersd 1. Which of the following statements is true of a wait-and-see capacity strategy? a. Lags behind demand b. Typically expands in large increments c. Is highly susceptible to technological obsolescence d. May capture market share through first mover advantages - correct answersa 1. An automobile manufacturer is setting up a new plant to meet additional demand for 2 new cars. Both cars are produced on the same production line. The new plant will operate 200 days/yr with 1 shift of 7 hours per day. In order to ensure maintenance and unforeseen production delays, a 10% capacity cushion is desired. The demand for car 1 is 30000 units and has a process time of 3 minutes at the bottleneck process with a bath size of 100 units. The demand for car 2 is 20000 units and has a process time of 5 minutes at the bottleneck process with a bath size of 500 units. The setup time required for a new batch is 5 minutes. How many machines are needed at the bottleneck process? - correct answers2.2 1. XYZ Inc. operates in a slow growth, low margin industry. Competitive priorities most likely for XYZ are: a. Low cost, consistent quality b. High quality, high variety c. Fast delivery, high cost d. Product development - correct answersa 1. The time required to change a process or an operation from making one service or product to making another is the: a. Throughput time b. Floating bottleneck c. Set-up time d. Utilization - correct answersc 1. A laser surgery process has tolerances (specifications) of plus or minus .01 inches. What does the process standard deviation need to be in order for this process to have a capability ratio (Cp) of 1.00? A. 0.02 inches B. 0.0033 inches C. 0.002 inches D. 0.033 inches - correct answersb 1. Mike spends most of his time doing quality checks of incoming raw material, components, and finished goods before they are shipped to the customer. Mike's salary can best be described as a(n): A. Internal failure cost B. Appraisal cost C. Prevention cost D. Production cost - correct answersb Which of the following is the correct chart to use to measure process centrality for variable measurements? a. R-chart b. x-bar chart c. p-chart d. c-chart - correct answersb A diagram that visually displays all possible causes of a quality problem with the goal of finding the reasons for the imperfections is a A. Deming chart B. Cause-and-effect diagram C. Pareto diagram D. PDCA cycle - correct answersb