SSA Academy 421 2026 Questions And Answers For A+ Score | Latest
Upda
1. Postal Service employees operate under the man- Custody
date to protect and preserve the mail placed in its:
2. A violation of the security and sanctity of the Failing to deliver the mail
mail is:
3. The first opportunity of a Sales and Services Asso- Deliver a first impression
ciate (SSA) to start the customer experience on
a positive note is to:
4. The type of communication that can enhance Non-verbal communication
or contradict messages is:
5. The approach a Sales and Services Associate (SSA)
G.I.S.T. can use to engage our customers and
ensure their needs are met is:
6. For a mailpiece to be considered a flat-sized Flexibility test
mail- piece it must pass the:
7. Why is maintaining the security and sanctity of the Instills customer
confidence
mail one of the core responsibilities of the Postal
Service?
8. Successful sales transactions occur when the Sales Makes an informed mutual
de-
and Services Associate (SSA): cision with the customer on
products/services
9. What is the most positive way to impact customer Provide excellent customer
ser-
perception of the Post Office? vice
10. The US Postal Service is the only delivery Every address in the nation
service that reaches:
1/
16
, SSA Academy 421 2026 Questions And Answers For A+ Score | Latest
Upda
11. An organized workstation creates a more Eflcient
workplace.
12. How a Sales and Services Associate (SSA) conducts Postal brand
themselves on the job effects the:
13. An active listening technique used to create a suc- Clarifying
cessful transaction is called:
14. One of the first things a customer notices Personal appearance
about the Sales and Services Associate
(SSA) is their:
15. The primary law enforcement for the USPS is the: Postal Inspection Service
16. The minimum length of a letter is how many inch- 5 inches
es long?
17. The maximum size for a flat-sized mailpiece is: 12 x 15 inches
18. A machinable parcel cannot weigh more than: 25 pounds
19. A parcel that is more than 70 pounds is: Nonmailable
20. Nonmachinable surcharges will be applied to First Is polybagged or
polywrapped
Class letters when the item is:
21. The minimum size of a postcard is the same size as Letter
a:
22. In order for a postcard to be mailed it must be: Rectangular
23. The maximum size of a flat is 15 inches long,___12
inches high, and .75 inches thick.
24. Mailability
2/
16
, SSA Academy 421 2026 Questions And Answers For A+ Score | Latest
Upda
Proper design and construction of a mailpiece
which conforms to minimum and maximum
mail- ing standards ensures:
25. Correctly identifying nonmachinable Revenue generation.
characteris- tics of First-Class Mail letters and
applying correct pricing will help to protect:
26. A letter that is square instead of
rectangular is considered: Nonmachinable
27. Nonmachinable letters are processed: Manually
28. Other Regulated Materials Domestic USPS Retail Ground
(ORM-D packages can be shipped by:
29. Firearms, intoxicating liquors, and cigarettes
are categorized as: Restrictive matter
30. Failure to comply with the Bank Secrecy Act
(BS could result in significant fines of
more than per day per incident. $50,000.00
31. The customer can request a cashback option then $50.00
using a debit card up to:
32. All postal products and services can be purchased Money orders
by credit card except:
33. The best time to complete PS From 8105-B, Suspi- After the customer leaves
the
cious Transaction Report, is: window
34. Advance deposits must be remitted before: Excessive cash builds up in the
SSA 's till
3/
16
Upda
1. Postal Service employees operate under the man- Custody
date to protect and preserve the mail placed in its:
2. A violation of the security and sanctity of the Failing to deliver the mail
mail is:
3. The first opportunity of a Sales and Services Asso- Deliver a first impression
ciate (SSA) to start the customer experience on
a positive note is to:
4. The type of communication that can enhance Non-verbal communication
or contradict messages is:
5. The approach a Sales and Services Associate (SSA)
G.I.S.T. can use to engage our customers and
ensure their needs are met is:
6. For a mailpiece to be considered a flat-sized Flexibility test
mail- piece it must pass the:
7. Why is maintaining the security and sanctity of the Instills customer
confidence
mail one of the core responsibilities of the Postal
Service?
8. Successful sales transactions occur when the Sales Makes an informed mutual
de-
and Services Associate (SSA): cision with the customer on
products/services
9. What is the most positive way to impact customer Provide excellent customer
ser-
perception of the Post Office? vice
10. The US Postal Service is the only delivery Every address in the nation
service that reaches:
1/
16
, SSA Academy 421 2026 Questions And Answers For A+ Score | Latest
Upda
11. An organized workstation creates a more Eflcient
workplace.
12. How a Sales and Services Associate (SSA) conducts Postal brand
themselves on the job effects the:
13. An active listening technique used to create a suc- Clarifying
cessful transaction is called:
14. One of the first things a customer notices Personal appearance
about the Sales and Services Associate
(SSA) is their:
15. The primary law enforcement for the USPS is the: Postal Inspection Service
16. The minimum length of a letter is how many inch- 5 inches
es long?
17. The maximum size for a flat-sized mailpiece is: 12 x 15 inches
18. A machinable parcel cannot weigh more than: 25 pounds
19. A parcel that is more than 70 pounds is: Nonmailable
20. Nonmachinable surcharges will be applied to First Is polybagged or
polywrapped
Class letters when the item is:
21. The minimum size of a postcard is the same size as Letter
a:
22. In order for a postcard to be mailed it must be: Rectangular
23. The maximum size of a flat is 15 inches long,___12
inches high, and .75 inches thick.
24. Mailability
2/
16
, SSA Academy 421 2026 Questions And Answers For A+ Score | Latest
Upda
Proper design and construction of a mailpiece
which conforms to minimum and maximum
mail- ing standards ensures:
25. Correctly identifying nonmachinable Revenue generation.
characteris- tics of First-Class Mail letters and
applying correct pricing will help to protect:
26. A letter that is square instead of
rectangular is considered: Nonmachinable
27. Nonmachinable letters are processed: Manually
28. Other Regulated Materials Domestic USPS Retail Ground
(ORM-D packages can be shipped by:
29. Firearms, intoxicating liquors, and cigarettes
are categorized as: Restrictive matter
30. Failure to comply with the Bank Secrecy Act
(BS could result in significant fines of
more than per day per incident. $50,000.00
31. The customer can request a cashback option then $50.00
using a debit card up to:
32. All postal products and services can be purchased Money orders
by credit card except:
33. The best time to complete PS From 8105-B, Suspi- After the customer leaves
the
cious Transaction Report, is: window
34. Advance deposits must be remitted before: Excessive cash builds up in the
SSA 's till
3/
16
