SFDC ADMIN EXAM | QUESTIONS AND ANSWERS |
2026 UPDATE | WITH COMPLETE SOLUTION
Which two Administrator Certification exam objectives are weighted at 10%?
Answer - Data Management & Analytics - Reports and Dashboards
Which two Administrator Certification exam objectives are weighted at 13%?
Answer - Security and Access & Service and Support Applications
Solar components and system supplier, Ursa Major Solar wants to ensure that
the info on their Company Information Page is up to date. Which set of info can
the administrator specify on the Company Info page? Answer - Organization
Name, Default Time Zone, Default Language
Ursa Major wants to ensure that all their locale settings are up to date. The
admin is going through the process of making the updates. Which two sets of
parameters are configured using Locale settings? Answer - Time and Number
Display Format & First/Last Name and Date Format
The VP of sales has changed the naming convention for opportunities to make
it more uniform across the company. The sales manager wants to update
multiple opp names for his sales team using the list view in SF. Which two
interface settings should be used to allow users with all required profile
permissions to edit records in list views? Answer - Enable Inline Editing &
Enable Enhanced Lists
,Salesforce users at Ursa Major Solar complain that global search returns too
many records. Which two configs should an admin perform to help users
manage search results? Answer - Specify the Search Filter Fields for the
object's search layout & reduct the number of records displayed for each
object in the Search Results page
List View Answer - A list of records that meet specific filter criteria
The Org Setup section makes up what percentage of the Administrator
Certification exam? Answer - 3%
Which key topics are covered in the Org Setup section of the Administrator
Certification exam? Answer - UI Features, Company Information, Locale
Settings
A new hire at Ursa Major Solar has joined the customer service team to
interact with customers and handle cases. The user needs access to the Service
Console to manage cases and customer info. What should an admin do to
assign the Service Cloud user license to a new user? Answer - Enable Service
Cloud User on the user record detail page
Ursa Major Solar is growing internationally. An admin received details of a new
hire in Tokyo who requires access to SF. What two requirements should the
admin consider when creating a new user in prod? Answer - Usernames must
be unique across all production SF orgs & usernames must be in the form for
an email address
A new employee is trying to login to SF but is getting an error message. What
should the admin do first to troubleshoot login error message? Answer - Check
the user's login history related list on the user record
, The admin is notified that one of Ursa Major Solar's employees is going to
leave for a few weeks. Ursa Major Solar does not want employees to log in
while on leave. What should the admin do to prevent this temporarily? Answer
- Freeze the user's account
The admin is asked to deactivate the SF user account for an employee who
recently left the company. When a user account is deactivated, what happens
to the associate license? Answer - The license becomes available for
reassignment
What are two reasons a user cannot be deactivated? Answer - The user is the
recipient of workflow email alerts & the user is a customer community admin
User License Answer - A user license determines the baseline of features that
the user can access. Every user must have exactly one user license. You assign
user permissions and optionally one or more permission sets
Permission Set Answer - A permission set is a collection of setting and
permissions that give users access to various tools and functions. The settings
and permissions in permission sets are also found in profiles, but permission
sets extend users' functional access without changing profiles
Profile Answer - Profiles define how users access objects and data, and what
they can do within the application. When you create users, you assign a profile
to each one
The User Setup section makes up what percentage of the Administrator
Certification exam? Answer - 7%
2026 UPDATE | WITH COMPLETE SOLUTION
Which two Administrator Certification exam objectives are weighted at 10%?
Answer - Data Management & Analytics - Reports and Dashboards
Which two Administrator Certification exam objectives are weighted at 13%?
Answer - Security and Access & Service and Support Applications
Solar components and system supplier, Ursa Major Solar wants to ensure that
the info on their Company Information Page is up to date. Which set of info can
the administrator specify on the Company Info page? Answer - Organization
Name, Default Time Zone, Default Language
Ursa Major wants to ensure that all their locale settings are up to date. The
admin is going through the process of making the updates. Which two sets of
parameters are configured using Locale settings? Answer - Time and Number
Display Format & First/Last Name and Date Format
The VP of sales has changed the naming convention for opportunities to make
it more uniform across the company. The sales manager wants to update
multiple opp names for his sales team using the list view in SF. Which two
interface settings should be used to allow users with all required profile
permissions to edit records in list views? Answer - Enable Inline Editing &
Enable Enhanced Lists
,Salesforce users at Ursa Major Solar complain that global search returns too
many records. Which two configs should an admin perform to help users
manage search results? Answer - Specify the Search Filter Fields for the
object's search layout & reduct the number of records displayed for each
object in the Search Results page
List View Answer - A list of records that meet specific filter criteria
The Org Setup section makes up what percentage of the Administrator
Certification exam? Answer - 3%
Which key topics are covered in the Org Setup section of the Administrator
Certification exam? Answer - UI Features, Company Information, Locale
Settings
A new hire at Ursa Major Solar has joined the customer service team to
interact with customers and handle cases. The user needs access to the Service
Console to manage cases and customer info. What should an admin do to
assign the Service Cloud user license to a new user? Answer - Enable Service
Cloud User on the user record detail page
Ursa Major Solar is growing internationally. An admin received details of a new
hire in Tokyo who requires access to SF. What two requirements should the
admin consider when creating a new user in prod? Answer - Usernames must
be unique across all production SF orgs & usernames must be in the form for
an email address
A new employee is trying to login to SF but is getting an error message. What
should the admin do first to troubleshoot login error message? Answer - Check
the user's login history related list on the user record
, The admin is notified that one of Ursa Major Solar's employees is going to
leave for a few weeks. Ursa Major Solar does not want employees to log in
while on leave. What should the admin do to prevent this temporarily? Answer
- Freeze the user's account
The admin is asked to deactivate the SF user account for an employee who
recently left the company. When a user account is deactivated, what happens
to the associate license? Answer - The license becomes available for
reassignment
What are two reasons a user cannot be deactivated? Answer - The user is the
recipient of workflow email alerts & the user is a customer community admin
User License Answer - A user license determines the baseline of features that
the user can access. Every user must have exactly one user license. You assign
user permissions and optionally one or more permission sets
Permission Set Answer - A permission set is a collection of setting and
permissions that give users access to various tools and functions. The settings
and permissions in permission sets are also found in profiles, but permission
sets extend users' functional access without changing profiles
Profile Answer - Profiles define how users access objects and data, and what
they can do within the application. When you create users, you assign a profile
to each one
The User Setup section makes up what percentage of the Administrator
Certification exam? Answer - 7%
