ADMINISTRATIVE SERVICES EXAM
QUESTION AND CORRECT ANSWERS
(VERIFIED ANSWERS) PLUS
RATIONALES 2026 Q&A INSTANT
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1. Which function of management involves setting goals and determining
how to achieve them?
A. Organizing
B. Directing
C. Planning
D. Controlling
Answer: Planning
Rationale: Planning establishes objectives and outlines strategies
before other functions occur.
2. In public administration, the principle of accountability means:
A. Equal treatment of citizens
B. Officials are answerable for their actions
C. Separation of powers
D. Decentralization
Answer: Officials are answerable for their actions
Rationale: Accountability ensures administrators justify decisions
and performance.
3. Which document authorizes government spending?
A. Policy memo
B. Strategic plan
C. Budget
, D. Audit report
Answer: Budget
Rationale: A budget legally permits expenditure of public funds.
4. The main purpose of record management is to:
A. Increase paperwork
B. Ensure efficient retrieval and preservation of information
C. Reduce staff
D. Eliminate reports
Answer: Ensure efficient retrieval and preservation of information
Rationale: Proper records support accountability and decision-
making.
5. Which leadership style involves shared decision-making?
A. Autocratic
B. Laissez-faire
C. Democratic
D. Bureaucratic
Answer: Democratic
Rationale: Democratic leadership encourages participation and
collaboration.
6. Time management is best defined as:
A. Working faster
B. Delegating all tasks
C. Planning and controlling how time is spent
D. Avoiding deadlines
Answer: Planning and controlling how time is spent
Rationale: Effective time management prioritizes tasks to achieve
goals efficiently.
7. Which is an example of confidential information?
A. Press release
B. Public notice
C. Employee medical records
, D. Office memo
Answer: Employee medical records
Rationale: Medical records are protected due to privacy concerns.
8. The chain of command refers to:
A. Informal communication
B. Lines of authority from top to bottom
C. Staff cooperation
D. Horizontal coordination
Answer: Lines of authority from top to bottom
Rationale: Chain of command clarifies reporting relationships.
9. What is the primary goal of customer service in public offices?
A. Profit maximization
B. Speed only
C. Citizen satisfaction and trust
D. Staff convenience
Answer: Citizen satisfaction and trust
Rationale: Public service focuses on meeting citizen needs
ethically.
10. A policy is best described as:
A. Daily instruction
B. A guiding principle for decision-making
C. Financial record
D. Legal judgment
Answer: A guiding principle for decision-making
Rationale: Policies provide consistent direction for actions.
11. Which office tool is used primarily for calculations?
A. Word processor
B. Database
C. Spreadsheet
D. Presentation software
Answer: Spreadsheet
QUESTION AND CORRECT ANSWERS
(VERIFIED ANSWERS) PLUS
RATIONALES 2026 Q&A INSTANT
DOWNLOAD PDF
1. Which function of management involves setting goals and determining
how to achieve them?
A. Organizing
B. Directing
C. Planning
D. Controlling
Answer: Planning
Rationale: Planning establishes objectives and outlines strategies
before other functions occur.
2. In public administration, the principle of accountability means:
A. Equal treatment of citizens
B. Officials are answerable for their actions
C. Separation of powers
D. Decentralization
Answer: Officials are answerable for their actions
Rationale: Accountability ensures administrators justify decisions
and performance.
3. Which document authorizes government spending?
A. Policy memo
B. Strategic plan
C. Budget
, D. Audit report
Answer: Budget
Rationale: A budget legally permits expenditure of public funds.
4. The main purpose of record management is to:
A. Increase paperwork
B. Ensure efficient retrieval and preservation of information
C. Reduce staff
D. Eliminate reports
Answer: Ensure efficient retrieval and preservation of information
Rationale: Proper records support accountability and decision-
making.
5. Which leadership style involves shared decision-making?
A. Autocratic
B. Laissez-faire
C. Democratic
D. Bureaucratic
Answer: Democratic
Rationale: Democratic leadership encourages participation and
collaboration.
6. Time management is best defined as:
A. Working faster
B. Delegating all tasks
C. Planning and controlling how time is spent
D. Avoiding deadlines
Answer: Planning and controlling how time is spent
Rationale: Effective time management prioritizes tasks to achieve
goals efficiently.
7. Which is an example of confidential information?
A. Press release
B. Public notice
C. Employee medical records
, D. Office memo
Answer: Employee medical records
Rationale: Medical records are protected due to privacy concerns.
8. The chain of command refers to:
A. Informal communication
B. Lines of authority from top to bottom
C. Staff cooperation
D. Horizontal coordination
Answer: Lines of authority from top to bottom
Rationale: Chain of command clarifies reporting relationships.
9. What is the primary goal of customer service in public offices?
A. Profit maximization
B. Speed only
C. Citizen satisfaction and trust
D. Staff convenience
Answer: Citizen satisfaction and trust
Rationale: Public service focuses on meeting citizen needs
ethically.
10. A policy is best described as:
A. Daily instruction
B. A guiding principle for decision-making
C. Financial record
D. Legal judgment
Answer: A guiding principle for decision-making
Rationale: Policies provide consistent direction for actions.
11. Which office tool is used primarily for calculations?
A. Word processor
B. Database
C. Spreadsheet
D. Presentation software
Answer: Spreadsheet
