BUS 210 UPDATED EXAM SCRIPT QUESTIONS AND
ANSWERS GRADED A+
✔✔Bob is the head of a group that has been tasked with creating a tagline for the
company's new advertising campaign. Other tasks associated with this project include
creating graphics to illustrate the tagline, writing a jingle for a commercial, and drafting
designs for a website. Each member of the group has ideas about every element of the
project, which has made it difficult for any work to get done. As leader of the group, Bob
has determined that members of the group with specific expertise in each discipline
should work together. What kinds of groups is Bob creating?
Select one:
a. Microgroups
b. Primary groups
c. Reference groups
d. Secondary groups - ✔✔a. Microgroups
✔✔Nera has an idea for a new product that would bring in income for her organization.
She wants to share her idea in a persuasive manner, include a defined outcome, and
show how it might solve the company's need for additional income. What type of
document should Nera write?
Select one:
a. Analytical Report
b. Business Proposal
c. Marketing Material
d. Letter to the Supervisor - ✔✔b. Business Proposal
✔✔As part of the team that creates designs and styles for shoes, the members of your
group are empowered to make decisions about materials, colors, patterns and other
aspects of shoe design. Each member takes pride in his or her work and little
supervision of employees is needed. Which of the following management theories
describes the ways in which these workers are viewed?
Select one:
a. Theory X
b. Theory Y
c. Control theory
d. Motivational theory - ✔✔b. Theory Y
✔✔Your job requires you to interact with clients from all different industries. Some of
these industries are familiar to you and others are areas in which you have little
experience. In order to ensure that you are able to carry out your responsibilities and
better meet customer needs, you conduct research on these fields. Which of the
following levels of Maslow's Hierarchy of Needs does your behavior represent?
Select one:
a. Self-actualization
,b. Safety
c. Need to know
d. Self-esteem - ✔✔a. Self-actualization
✔✔Which of the following statements about presenting negative news in written form is
true?
Select one:
a. It is not open to interpretation.
b. It is usually open to interpretation.
c. It allows more time to preparation of the message.
d. It allows the sender to put the message together hastily. - ✔✔c. It allows more time to
preparation of the message.
✔✔Cheryl has a strong work history, no gaps in employment, and can highlight specific
skills and experiences. Which type of resume would best highlight Cheryl's work
history?
Select one:
a. Scannable
b. Functional
c. Combination
d. Reverse Chronological - ✔✔d. Reverse Chronological
✔✔As you watch the construction of your new office building, a scaffold breaks, and
several workers hold on to the ropes and await rescue. Which of the following questions
should be focused on first during this crisis?
Select one:
a. Who is involved? Are they important? Is it news?
b. When did it happen? What is the crisis? Is it news?
c. Who was involved? How is it relevant to the audience?
d. Who is involved? What is happening? Where is it happening? - ✔✔d. Who is
involved? What is happening? Where is it happening?
✔✔Which of the following elements of a presentation is represented by Aristotle's
concept of logos, or logic?
Select one:
a. Being ethical
b. Being formal
c. Being organized
d. Being prepared - ✔✔c. Being organized
✔✔If a commuter is thinking about a project at work and stops to listen to an ad on the
radio, her shift in attention is probably the product of which of the following?
Select one:
a. Selective attention
b. Selective retention
,c. Selective exposure
d. Selective perception - ✔✔a. Selective attention
✔✔Which sentence in this statement from former Speaker of the House John Boehner's
press conference on raising the debt ceiling is an example of an ethical lapse in
presenting information?
"(1) Our disagreement is over the idea of raising taxes on the very people we're asking
to create jobs in our country. (2) I agree with the president that the national debt limit
must be raised, and I'm glad that he made the case for it today. (3) But the American
people will not accept -- and the House cannot pass -- a bill that raises taxes on job
creators. (4) The House can only pass a debt limit bill that includes spending cuts larger
than the hike in the debt limit, as well as real restraints on future spending."
Select one:
a. The first sentence
b. The second sentence
c. The third sentence
d. The fourth sentence - ✔✔b. The second sentence
✔✔You are considering using a moderator as part of your presentation for a press
conference. What role does a moderator play at a press conference?
Select one:
a. Prepare visual and audio aids
b. Hand out copies of your statement
c. Redirect the press conference if it goes off-topic
d. Ensure that seats are given to legitimate media representatives - ✔✔c. Redirect the
press conference if it goes off-topic
✔✔When we reveal something about ourselves, we expect that others will reciprocate.
What is the formal term for this phenomenon?
Select one:
a. Risk
b. Dyadic effect
c. Self-disclosure
d. Social penetration - ✔✔b. Dyadic effect
✔✔You are writing a letter to a customer in response to their complaint. Your comments
include the resolution you are proposing to the customer and how their complaint is
being addressed by your company. In which part of the letter will these comments
appear?
Select one:
a. The body
b. The conclusion
c. The introduction
, d. The attention statement - ✔✔
✔✔Which of the following is an example of a categorical closed-ended question?
Select one:
a. "What is your birth date? -- ____"
b. "What is your gender? -- Male / Female"
c. "What are the most important factors when purchasing a grocery store product? --
Price/Packaging/Shelf Location/Reputation"
d. "Do you feel that this is a high quality product? -- Strongly Agree/Agree/Neither Agree
nor Disagree/Disagree/Strongly Disagree" - ✔✔b. "What is your gender? -- Male /
Female"
✔✔One of your competitors publicized a recent crisis at your company. You remedied
the situation and sought to communicate the resolution to the public. However, your
competitor is continuing the campaign, even though you anticipate that their message
has lost ground. Which of the following elements of emotional communication is likely
occurring?
Select one:
a. Emotional appeal
b. Emotional testimony
c. Emotional resistance
d. Emotional expression - ✔✔c. Emotional resistance
✔✔Monika is preparing for an interview at a healthcare organization. She is excited,
and imagines the types of questions she will be asked. She even allows herself to
visualize her office. What type of communication is Monika taking part in?
Select one:
a. Intracultural
b. Intercultural
c. Intrapersonal
d. Interpersonal - ✔✔c. Intrapersonal
✔✔If you were asked to write a section of a company report, which type of writing style
would you use and why?
Select one:
a. Formal. Reports should be written in clear business language.
b. Casual. Using everyday language in makes you seem more relatable.
c. Approachable. This type of language shows that you care about the average person.
d. Colloquial. Using slang in the report will show readers that you are connected to
societ - ✔✔a. Formal. Reports should be written in clear business language.
✔✔Words stand for ideas and things, but they are not the same as those ideas and
things. Which of the following is part of the semantic triangle?
Select one:
a. Definition
ANSWERS GRADED A+
✔✔Bob is the head of a group that has been tasked with creating a tagline for the
company's new advertising campaign. Other tasks associated with this project include
creating graphics to illustrate the tagline, writing a jingle for a commercial, and drafting
designs for a website. Each member of the group has ideas about every element of the
project, which has made it difficult for any work to get done. As leader of the group, Bob
has determined that members of the group with specific expertise in each discipline
should work together. What kinds of groups is Bob creating?
Select one:
a. Microgroups
b. Primary groups
c. Reference groups
d. Secondary groups - ✔✔a. Microgroups
✔✔Nera has an idea for a new product that would bring in income for her organization.
She wants to share her idea in a persuasive manner, include a defined outcome, and
show how it might solve the company's need for additional income. What type of
document should Nera write?
Select one:
a. Analytical Report
b. Business Proposal
c. Marketing Material
d. Letter to the Supervisor - ✔✔b. Business Proposal
✔✔As part of the team that creates designs and styles for shoes, the members of your
group are empowered to make decisions about materials, colors, patterns and other
aspects of shoe design. Each member takes pride in his or her work and little
supervision of employees is needed. Which of the following management theories
describes the ways in which these workers are viewed?
Select one:
a. Theory X
b. Theory Y
c. Control theory
d. Motivational theory - ✔✔b. Theory Y
✔✔Your job requires you to interact with clients from all different industries. Some of
these industries are familiar to you and others are areas in which you have little
experience. In order to ensure that you are able to carry out your responsibilities and
better meet customer needs, you conduct research on these fields. Which of the
following levels of Maslow's Hierarchy of Needs does your behavior represent?
Select one:
a. Self-actualization
,b. Safety
c. Need to know
d. Self-esteem - ✔✔a. Self-actualization
✔✔Which of the following statements about presenting negative news in written form is
true?
Select one:
a. It is not open to interpretation.
b. It is usually open to interpretation.
c. It allows more time to preparation of the message.
d. It allows the sender to put the message together hastily. - ✔✔c. It allows more time to
preparation of the message.
✔✔Cheryl has a strong work history, no gaps in employment, and can highlight specific
skills and experiences. Which type of resume would best highlight Cheryl's work
history?
Select one:
a. Scannable
b. Functional
c. Combination
d. Reverse Chronological - ✔✔d. Reverse Chronological
✔✔As you watch the construction of your new office building, a scaffold breaks, and
several workers hold on to the ropes and await rescue. Which of the following questions
should be focused on first during this crisis?
Select one:
a. Who is involved? Are they important? Is it news?
b. When did it happen? What is the crisis? Is it news?
c. Who was involved? How is it relevant to the audience?
d. Who is involved? What is happening? Where is it happening? - ✔✔d. Who is
involved? What is happening? Where is it happening?
✔✔Which of the following elements of a presentation is represented by Aristotle's
concept of logos, or logic?
Select one:
a. Being ethical
b. Being formal
c. Being organized
d. Being prepared - ✔✔c. Being organized
✔✔If a commuter is thinking about a project at work and stops to listen to an ad on the
radio, her shift in attention is probably the product of which of the following?
Select one:
a. Selective attention
b. Selective retention
,c. Selective exposure
d. Selective perception - ✔✔a. Selective attention
✔✔Which sentence in this statement from former Speaker of the House John Boehner's
press conference on raising the debt ceiling is an example of an ethical lapse in
presenting information?
"(1) Our disagreement is over the idea of raising taxes on the very people we're asking
to create jobs in our country. (2) I agree with the president that the national debt limit
must be raised, and I'm glad that he made the case for it today. (3) But the American
people will not accept -- and the House cannot pass -- a bill that raises taxes on job
creators. (4) The House can only pass a debt limit bill that includes spending cuts larger
than the hike in the debt limit, as well as real restraints on future spending."
Select one:
a. The first sentence
b. The second sentence
c. The third sentence
d. The fourth sentence - ✔✔b. The second sentence
✔✔You are considering using a moderator as part of your presentation for a press
conference. What role does a moderator play at a press conference?
Select one:
a. Prepare visual and audio aids
b. Hand out copies of your statement
c. Redirect the press conference if it goes off-topic
d. Ensure that seats are given to legitimate media representatives - ✔✔c. Redirect the
press conference if it goes off-topic
✔✔When we reveal something about ourselves, we expect that others will reciprocate.
What is the formal term for this phenomenon?
Select one:
a. Risk
b. Dyadic effect
c. Self-disclosure
d. Social penetration - ✔✔b. Dyadic effect
✔✔You are writing a letter to a customer in response to their complaint. Your comments
include the resolution you are proposing to the customer and how their complaint is
being addressed by your company. In which part of the letter will these comments
appear?
Select one:
a. The body
b. The conclusion
c. The introduction
, d. The attention statement - ✔✔
✔✔Which of the following is an example of a categorical closed-ended question?
Select one:
a. "What is your birth date? -- ____"
b. "What is your gender? -- Male / Female"
c. "What are the most important factors when purchasing a grocery store product? --
Price/Packaging/Shelf Location/Reputation"
d. "Do you feel that this is a high quality product? -- Strongly Agree/Agree/Neither Agree
nor Disagree/Disagree/Strongly Disagree" - ✔✔b. "What is your gender? -- Male /
Female"
✔✔One of your competitors publicized a recent crisis at your company. You remedied
the situation and sought to communicate the resolution to the public. However, your
competitor is continuing the campaign, even though you anticipate that their message
has lost ground. Which of the following elements of emotional communication is likely
occurring?
Select one:
a. Emotional appeal
b. Emotional testimony
c. Emotional resistance
d. Emotional expression - ✔✔c. Emotional resistance
✔✔Monika is preparing for an interview at a healthcare organization. She is excited,
and imagines the types of questions she will be asked. She even allows herself to
visualize her office. What type of communication is Monika taking part in?
Select one:
a. Intracultural
b. Intercultural
c. Intrapersonal
d. Interpersonal - ✔✔c. Intrapersonal
✔✔If you were asked to write a section of a company report, which type of writing style
would you use and why?
Select one:
a. Formal. Reports should be written in clear business language.
b. Casual. Using everyday language in makes you seem more relatable.
c. Approachable. This type of language shows that you care about the average person.
d. Colloquial. Using slang in the report will show readers that you are connected to
societ - ✔✔a. Formal. Reports should be written in clear business language.
✔✔Words stand for ideas and things, but they are not the same as those ideas and
things. Which of the following is part of the semantic triangle?
Select one:
a. Definition
