BUS 100 COMPREHENSIVE EXAM UPDATED QUESTIONS
AND ANSWERS RATED A+
✔✔Facility Location: - ✔✔A geographic location for a company's operations.
✔✔Facility Layout: - ✔✔The arrangement of resources (including people) in the
production process.
✔✔Inventory: - ✔✔Goods held by businesses for sale to customers.
✔✔Enterprise Resource Planning (ERP): - ✔✔An app for managing day-to-day
business activities.
✔✔Just-in-time (JIT) Inventory Control: - ✔✔Having the lowest inventory amounts
possible by aligning raw-material deliveries with production schedules.
✔✔Quality: - ✔✔Producing with minimum defects.
✔✔Effectiveness: - ✔✔Producing an accurate result.
✔✔Efficiency: - ✔✔Producing in an optimal way, with minimum waste.
✔✔Six Sigma: - ✔✔A process improvement to improve quality outlining how something
should be done.
✔✔ISO 9001 - ✔✔A process improvement to improve quality outlining what should be
done.
✔✔ISO 14001 - ✔✔A process improvement to reduce environmental impact.
✔✔Intrinsic Reward: - ✔✔Motivated by the task itself.
✔✔Extrinsic Reward: - ✔✔Motivated by a reward or punishment.
✔✔Hawthorne Effect: - ✔✔People behave differently when they are being observed.
✔✔Motivators: - ✔✔Factors that promote satisfaction.
✔✔Hygiene Factors: - ✔✔Factors that cause dissatisfaction.
✔✔Maslow's Hierarchy of Needs: - ✔✔A motivation theory stating employees will work
harder to satisfy their current needs.
, ✔✔Expectancy Theory: - ✔✔A motivation theory stating employees will work harder if
they believe their efforts will result in a desirable reward.
✔✔Equity Theory: - ✔✔A motivation theory stating employees will work harder if they
believe they are being treated fairly.
✔✔Human Resource Management: - ✔✔The functional area of business that
maximizes the effectiveness of its workforce.
✔✔Affirmative Action: - ✔✔Policies to increase opportunities for minority groups.
✔✔Job Analysis: - ✔✔Examining the tasks performed in a job to fully understand the
nature of that job.
✔✔Job Description: - ✔✔The responsibilities for a specific position.
✔✔Job Specifications: - ✔✔The qualifications necessary to hold a particular position.
✔✔Employee: - ✔✔A worker protected by labor laws.
✔✔Independent Contractor: - ✔✔A worker not protected by labor laws.
✔✔Performance Appraisal: - ✔✔Evaluating how well an employee meets job
expectations.
✔✔Flextime Plan: - ✔✔A scheduling practice allowing employees to choose when they
start and finish their workdays.
✔✔Union: - ✔✔An organization of workers formed to improve working conditions
through collective bargaining.
✔✔Collective Bargaining: - ✔✔Negotiating the terms of employment between labor
unions and employers.
✔✔Strike: - ✔✔A work stoppage initiated by a union.
✔✔Lockout: - ✔✔A work stoppage initiated by an employer.
✔✔Mediation: - ✔✔Settling disputes with a neutral third party assisting the negotiation.
✔✔Arbitration: - ✔✔Settling disputes with a neutral third party making the final decision.
✔✔Grievance: - ✔✔Alleging a potential breach in the labor contract.
AND ANSWERS RATED A+
✔✔Facility Location: - ✔✔A geographic location for a company's operations.
✔✔Facility Layout: - ✔✔The arrangement of resources (including people) in the
production process.
✔✔Inventory: - ✔✔Goods held by businesses for sale to customers.
✔✔Enterprise Resource Planning (ERP): - ✔✔An app for managing day-to-day
business activities.
✔✔Just-in-time (JIT) Inventory Control: - ✔✔Having the lowest inventory amounts
possible by aligning raw-material deliveries with production schedules.
✔✔Quality: - ✔✔Producing with minimum defects.
✔✔Effectiveness: - ✔✔Producing an accurate result.
✔✔Efficiency: - ✔✔Producing in an optimal way, with minimum waste.
✔✔Six Sigma: - ✔✔A process improvement to improve quality outlining how something
should be done.
✔✔ISO 9001 - ✔✔A process improvement to improve quality outlining what should be
done.
✔✔ISO 14001 - ✔✔A process improvement to reduce environmental impact.
✔✔Intrinsic Reward: - ✔✔Motivated by the task itself.
✔✔Extrinsic Reward: - ✔✔Motivated by a reward or punishment.
✔✔Hawthorne Effect: - ✔✔People behave differently when they are being observed.
✔✔Motivators: - ✔✔Factors that promote satisfaction.
✔✔Hygiene Factors: - ✔✔Factors that cause dissatisfaction.
✔✔Maslow's Hierarchy of Needs: - ✔✔A motivation theory stating employees will work
harder to satisfy their current needs.
, ✔✔Expectancy Theory: - ✔✔A motivation theory stating employees will work harder if
they believe their efforts will result in a desirable reward.
✔✔Equity Theory: - ✔✔A motivation theory stating employees will work harder if they
believe they are being treated fairly.
✔✔Human Resource Management: - ✔✔The functional area of business that
maximizes the effectiveness of its workforce.
✔✔Affirmative Action: - ✔✔Policies to increase opportunities for minority groups.
✔✔Job Analysis: - ✔✔Examining the tasks performed in a job to fully understand the
nature of that job.
✔✔Job Description: - ✔✔The responsibilities for a specific position.
✔✔Job Specifications: - ✔✔The qualifications necessary to hold a particular position.
✔✔Employee: - ✔✔A worker protected by labor laws.
✔✔Independent Contractor: - ✔✔A worker not protected by labor laws.
✔✔Performance Appraisal: - ✔✔Evaluating how well an employee meets job
expectations.
✔✔Flextime Plan: - ✔✔A scheduling practice allowing employees to choose when they
start and finish their workdays.
✔✔Union: - ✔✔An organization of workers formed to improve working conditions
through collective bargaining.
✔✔Collective Bargaining: - ✔✔Negotiating the terms of employment between labor
unions and employers.
✔✔Strike: - ✔✔A work stoppage initiated by a union.
✔✔Lockout: - ✔✔A work stoppage initiated by an employer.
✔✔Mediation: - ✔✔Settling disputes with a neutral third party assisting the negotiation.
✔✔Arbitration: - ✔✔Settling disputes with a neutral third party making the final decision.
✔✔Grievance: - ✔✔Alleging a potential breach in the labor contract.
