Which behavioral cue would a guest who becomes overly friendly and very talkative while in
your establishment be exhibiting?
a. Lowered inhibitions
b. Impaired judgment
c. Slowed reactions
d. Loss of coordination
Correct Answer: b. Impaired judgment
Question 2
What measurement do states use for determining Driving While Intoxicated (DWI) or Driving
Under the Influence (DUI)?
a. Speed limit
b. Blood Alcohol Content (BAC)
c. Behavioral cues
d. Intoxication rate factors
Correct Answer: b. Blood Alcohol Content (BAC)
Question 3
How do behavioral cues help you as a server of alcohol?
a. Behavioral cues help you relate to your guests more effectively
b. Behavioral cues can tell you whether or not a guest is visibly intoxicated
c. Behavioral cues can indicate when a guest is going to stiff you on the bill
d. Behavioral cues can show you which drinks to suggest
Correct Answer: b. Behavioral cues can tell you whether or not a guest is visibly intoxicated
Question 4
Select all the pieces of information you would want to include on an Incident Report Form.
,a. Description of guest
b. Weather at time of incident
c. Time of incident
d. Reasonable efforts used
e. Names of witnesses
f. Music that was playing during the incident
g. Manager on duty
Correct Answers: a, c, d, e, g
Question 5
If a guest is not showing any behavioral cues, then his or her BAC level must be below the legal
limit.
a. True
b. False
Correct Answer: b. False
Question 6
If a guest cannot produce a second form of ID when you ask for one, you should refuse service.
a. True
b. False
Correct Answer: a. True
Question 7
What should you do if you have checked two forms of identification but still have doubts about
serving alcohol?
a. Refuse service
b. Serve the guest
Correct Answer: a. Refuse service
Question 8
Increasing one’s rate of drinking over the course of an evening can be considered impaired
judgment.
, a. True
b. False
Correct Answer: a. True
Question 9
What is the best way to prevent underage alcohol sales?
a. Ask the guest’s friends to vouch for them
b. Serve only guests who look at least 40 years old
c. Ask every guest who might be underage for a valid ID
d. Randomly check guests’ IDs
Correct Answer: c. Ask every guest who might be underage for a valid ID
QUESTION: Eating food after drinking is just as effective at preventing intoxication as eating
food before drinking.
a. True
b. False - ANSWER-b. False
Rationale: Food eaten before drinking slows alcohol absorption more effectively than food eaten
afterward.
QUESTION: What decision are you making in the second step of the Intervention Model?
a. You are deciding whether or not the guest has enough money to pay.
b. You are deciding whether or not you can legally serve the guest alcohol.
c. You are deciding whether or not you will need to call your manager.
d. You are determining whether this is a new or a regular guest. - ANSWER-b. You are deciding
whether or not you can legally serve the guest alcohol.
Rationale: Step two focuses on determining legal and safety responsibility for service.
QUESTION: Select all of the intoxication rate factors over which you can exert some level of
control as a server of alcohol.
a. Physical size
b. Gender
c. Rate of consumption
d. Food - ANSWER-c. Rate of consumption; d. Food
Rationale: Servers can slow drinking pace and encourage food, but cannot control size or gender.
QUESTION: Why is it important to avoid judging or threatening your guests?
a. You do not want to escalate the situation.
b. You want to make sure you get a good tip.
c. You want to encourage repeat business.