OSCM Exam 2 Questions and
Answers 100% PASS
Which of the following is NOT considered in the service process matrix?
A) Customization
B) Volume
C) Customer
D) Labor intensity - CORRECT ANSWER-B) Volume
Wanda Corp. currently uses a job shop process. It wants to maintain the
advantages of this but increase efficiency. Wanda should investigate:
A) Cellular manufacturing
,B) Job shop processes
C) Mass customization
D) Project process - CORRECT ANSWER-A) Cellular manufacturing
An automated process can be compared to a more labor-intensive process using:
A) A service blueprint
B) Line balancing
C) Indifference analysis
D) Mass customization - CORRECT ANSWER-C) Indifference analysis
Which process type is not correctly matched with its descriptive characteristic?
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,A) Project-high complexity
B) Repetitive process-customized products
C) Job shop-high flexibility
D) Continuous flow-low-skilled workers - CORRECT ANSWER-B) Repetitive
process-customized products
Using technology, such as self-checkouts in grocery stores, to enable customers to
complete the service delivery and transaction themselves is most commonly used
for:
A) Service factories
B) Service shops
C) Mass services
, D) Professional services - CORRECT ANSWER-C) Mass services
If you were developing a service blueprint, how would you classify "delivery of
gasoline to a service station"?
A) Support processes
B) Physical evidence
C) Back-office/invisible contact employee actions
D) Front-office/visible contact employee actions - CORRECT ANSWER-A)
Support processes
Three processes have the following costs: Process A has a fixed cost of $2,000 and
variable cost of $3.00/unit. Process B fixed cost is $4,000 and variable cost is
$2.60/unit. Process C fixed cost is $8,000 and variable cost is $2.40/unit. If the
projected total demand is for 6,000 units, which process should be used?
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Answers 100% PASS
Which of the following is NOT considered in the service process matrix?
A) Customization
B) Volume
C) Customer
D) Labor intensity - CORRECT ANSWER-B) Volume
Wanda Corp. currently uses a job shop process. It wants to maintain the
advantages of this but increase efficiency. Wanda should investigate:
A) Cellular manufacturing
,B) Job shop processes
C) Mass customization
D) Project process - CORRECT ANSWER-A) Cellular manufacturing
An automated process can be compared to a more labor-intensive process using:
A) A service blueprint
B) Line balancing
C) Indifference analysis
D) Mass customization - CORRECT ANSWER-C) Indifference analysis
Which process type is not correctly matched with its descriptive characteristic?
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,A) Project-high complexity
B) Repetitive process-customized products
C) Job shop-high flexibility
D) Continuous flow-low-skilled workers - CORRECT ANSWER-B) Repetitive
process-customized products
Using technology, such as self-checkouts in grocery stores, to enable customers to
complete the service delivery and transaction themselves is most commonly used
for:
A) Service factories
B) Service shops
C) Mass services
, D) Professional services - CORRECT ANSWER-C) Mass services
If you were developing a service blueprint, how would you classify "delivery of
gasoline to a service station"?
A) Support processes
B) Physical evidence
C) Back-office/invisible contact employee actions
D) Front-office/visible contact employee actions - CORRECT ANSWER-A)
Support processes
Three processes have the following costs: Process A has a fixed cost of $2,000 and
variable cost of $3.00/unit. Process B fixed cost is $4,000 and variable cost is
$2.60/unit. Process C fixed cost is $8,000 and variable cost is $2.40/unit. If the
projected total demand is for 6,000 units, which process should be used?
COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED
