, Chapter8n1.8nThe8nExceptional8nManager:8nWhat8nYou8nDo,
8nHow8nYou8nDo8nIt
TRUE/FALSE8n-
8nWrite8n'T'8nif8nthe8nstatement8nis8ntrue8nand8n'F'8nif8nthe8nstatement8nis8nfalse.
1) At8ntimes,8nto8nbe8nefficient8nin8nmanagement8nmeans8nNOT8nusing8nresources8nin8nth
e8nmost8ncost-8neffective8nway.
⊚ true
⊚ false
2) Organizations8ncan8ngain8na8ncompetitive8nadvantage8nsimply8nby8nmatching8ntheir8ncom
petition8nin8nterms8nof8ncutting8ncosts8nand8nresponsiveness8nto8nemployees.
⊚ true
⊚ false
3) Innovation8nin8nbusiness8nis8ndefined8nas8nseeking8nways8nto8ndeliver8nless8ncostly8n
goods8nbut8nin8nsimilar8nways,8nmaintaining8nemployee8nmorale.
⊚ true
⊚ false
4) Telecommuting8nhas8nbeen8nfound8nto8nenhance8nemployee8nsatisfaction8nand8nperformance.
⊚ true
⊚ false
,5) Jorge8nis8ndeveloping8na8nnew8nemployee8nschedule8nfor8nhis8nlandscaping8nbusiness8nd
ue8nto8nthe8nincrease8nin8ncustomer8ncalls8nduring8nthe8nsummer.8nWhile8ndoing8nthis,8nJorge8nis8
ninvolved8nin8norganizing.
⊚ true
⊚ false
6) Amber,8na8ndistrict8nmanager8nfor8na8nlarge8nrestaurant8nchain,8nis8ncomparing8nthe8ngo
als8nof8nher8nrestaurants8nwith8nrecent8nsales.8nShe8nknows8nthat8ntwo8nrestaurants8nare8nunderp
erforming,8nso8nshe8nplans8non8nmeeting8nwith8nthose8nmanagers8nto8ndiscuss8ncorrective8nacti
on;8nthis8nprocess8nis8nthe8ncontrolling8nmanagerial8nfunction.
⊚ true
⊚ false
7) Tia8nworks8nfor8na8nline8nof8nhigh-
end8nfashion8nclothing8nstores.8nIn8nher8nrole,8nshe8nmakes8nstrategic8nlong-
term8ndecisions8nabout8nher8ncompany’s8noverall8ndirection,8nand8nshe8ncreates8nthe8noverall8ncor
porate8ngoals,8npolicies,8nand8nstrategies.8nIn8nlight8nof8nthese8ntasks,8nTia8nmust8nbe8na8nmiddle
8nmanager.
⊚ true
⊚ false
8) Leonardo8nis8na8ndistrict8nmanager8nwho8noversees8nseveral8nstore8nmanagers8nin8na8nnatio
nal8nchain8nof8nretailers.8nLeonardo8nreports8ndirectly8nto8nthe8nvice8npresident8nof8nstores8nand8n
marketing,8na8nmember8nof8ntop8nmanagement.8nLeonardo8nis8na8nmiddle8nmanager.
, ⊚ true
⊚ false
9) Mintzberg8nconcluded8nthat8nmanagers8nplay8nthree8nbroad8ntypes8nof8nroles:8ninter
personal,8nanalytical,8nand8ncritical.
⊚ true
⊚ false
10) It’s8nyour8nresponsibility8nto8nmanage8n your8ncareer,8nbut8nothers8ncan8nalso8nmake8nit8nhappe
n.
⊚ true
⊚ false
MULTIPLE8nCHOICE8n-
8nChoose8nthe8none8nalternative8nthat8nbest8ncompletes8nthe8nstatement8nor8nanswers8nthe8n
question.
11) Which8none8nof8nthe8nfollowing8nis8none8nway8nto8nthink8nabout8nmanagement?
A) efficiency8nin8nmotion
B) the8nscience8nof8nhelping8npeople
C) the8nscience8nof8naccomplishing8nthings
D) the8nart8nof8ngetting8nthings8ndone8nthrough8npeople
E) the8nscience8nof8nsynergy
8nHow8nYou8nDo8nIt
TRUE/FALSE8n-
8nWrite8n'T'8nif8nthe8nstatement8nis8ntrue8nand8n'F'8nif8nthe8nstatement8nis8nfalse.
1) At8ntimes,8nto8nbe8nefficient8nin8nmanagement8nmeans8nNOT8nusing8nresources8nin8nth
e8nmost8ncost-8neffective8nway.
⊚ true
⊚ false
2) Organizations8ncan8ngain8na8ncompetitive8nadvantage8nsimply8nby8nmatching8ntheir8ncom
petition8nin8nterms8nof8ncutting8ncosts8nand8nresponsiveness8nto8nemployees.
⊚ true
⊚ false
3) Innovation8nin8nbusiness8nis8ndefined8nas8nseeking8nways8nto8ndeliver8nless8ncostly8n
goods8nbut8nin8nsimilar8nways,8nmaintaining8nemployee8nmorale.
⊚ true
⊚ false
4) Telecommuting8nhas8nbeen8nfound8nto8nenhance8nemployee8nsatisfaction8nand8nperformance.
⊚ true
⊚ false
,5) Jorge8nis8ndeveloping8na8nnew8nemployee8nschedule8nfor8nhis8nlandscaping8nbusiness8nd
ue8nto8nthe8nincrease8nin8ncustomer8ncalls8nduring8nthe8nsummer.8nWhile8ndoing8nthis,8nJorge8nis8
ninvolved8nin8norganizing.
⊚ true
⊚ false
6) Amber,8na8ndistrict8nmanager8nfor8na8nlarge8nrestaurant8nchain,8nis8ncomparing8nthe8ngo
als8nof8nher8nrestaurants8nwith8nrecent8nsales.8nShe8nknows8nthat8ntwo8nrestaurants8nare8nunderp
erforming,8nso8nshe8nplans8non8nmeeting8nwith8nthose8nmanagers8nto8ndiscuss8ncorrective8nacti
on;8nthis8nprocess8nis8nthe8ncontrolling8nmanagerial8nfunction.
⊚ true
⊚ false
7) Tia8nworks8nfor8na8nline8nof8nhigh-
end8nfashion8nclothing8nstores.8nIn8nher8nrole,8nshe8nmakes8nstrategic8nlong-
term8ndecisions8nabout8nher8ncompany’s8noverall8ndirection,8nand8nshe8ncreates8nthe8noverall8ncor
porate8ngoals,8npolicies,8nand8nstrategies.8nIn8nlight8nof8nthese8ntasks,8nTia8nmust8nbe8na8nmiddle
8nmanager.
⊚ true
⊚ false
8) Leonardo8nis8na8ndistrict8nmanager8nwho8noversees8nseveral8nstore8nmanagers8nin8na8nnatio
nal8nchain8nof8nretailers.8nLeonardo8nreports8ndirectly8nto8nthe8nvice8npresident8nof8nstores8nand8n
marketing,8na8nmember8nof8ntop8nmanagement.8nLeonardo8nis8na8nmiddle8nmanager.
, ⊚ true
⊚ false
9) Mintzberg8nconcluded8nthat8nmanagers8nplay8nthree8nbroad8ntypes8nof8nroles:8ninter
personal,8nanalytical,8nand8ncritical.
⊚ true
⊚ false
10) It’s8nyour8nresponsibility8nto8nmanage8n your8ncareer,8nbut8nothers8ncan8nalso8nmake8nit8nhappe
n.
⊚ true
⊚ false
MULTIPLE8nCHOICE8n-
8nChoose8nthe8none8nalternative8nthat8nbest8ncompletes8nthe8nstatement8nor8nanswers8nthe8n
question.
11) Which8none8nof8nthe8nfollowing8nis8none8nway8nto8nthink8nabout8nmanagement?
A) efficiency8nin8nmotion
B) the8nscience8nof8nhelping8npeople
C) the8nscience8nof8naccomplishing8nthings
D) the8nart8nof8ngetting8nthings8ndone8nthrough8npeople
E) the8nscience8nof8nsynergy
