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Bundle for 3CX Exams with Verified Solutions 2024 | 2025

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Bundle for 3CX Exams with Verified Solutions 2024 | 2025. Actual tests, E-commerce, CX exam, 3cx web client, cx certification, MKT 450, delivering the cx, survey dashboards, cx certification quiz, cx2201wb

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  •  • 34 artículos • 
  • por AdelineWhitman • 
  • subido  10-06-2024
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E-Commerce Quiz 3 | Questions and Correct Solutions 2024

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E-Commerce Quiz 3 | Questions and Correct Solutions 2024 Developing a resilient brand is less about ________ and more about ________. - Answer - pushing a product; building trust How does Wegmans consistently breed employees who deliver great CX? - Answer - By trusting them to do whatever is in their best judgment to make customers happy. Internet advertising formats: - Answer - are defined by the Internet Advertising Bureau. The new "Rising Stars" ad formats were designed because: - An...

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  •  • 4 páginas • 
  • por AdelineWhitman • 
  • subido  10-06-2024
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Customer Experience Surveys - Exam 1 | Questions and Correct Solutions Latest Update 2024

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Customer Experience Surveys - Exam 1 | Questions and Correct Solutions Latest Update 2024 why is customer experience important? - Answer - it costs 5-10x more to get a new customer 5% increase in customer retention = ______ increase in profitability - Answer - 25-85% What is important to customers? How are we performing? What should we fix or improve? these are - Answer - CX research objectives what allows us to compare ourselves to everyone in the industry, is the outside benchmark of ...

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  •  • 3 páginas • 
  • por AdelineWhitman • 
  • subido  10-06-2024
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CX Exam | Questions and Correct Solutions 2024

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CX Exam | Questions and Correct Solutions 2024 What does TAM, SAM, SOM stand for? - Answer - -TAM (Total Addressable Market) = the sector's entire revenue opportunity -SAM (Service Addressable Market) = what part of the TAM is being served -SOM (Serviceable Obtainable Market) = What share of the SAM can be captured What are the ways of calculation TAM? - Answer - 1. Top down approach (primary) - MACRO factors at top 2. Bottom up approach (primary) - Start at sunset, expand up 3. Value ...

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  •  • 14 páginas • 
  • por AdelineWhitman • 
  • subido  10-06-2024
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Using the 3CX Web Client | Questions and Correct Solutions Latest Update 2024

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Using the 3CX Web Client | Questions and Correct Solutions Latest Update 2024 What is the 3CX Web Client? - Answer - Delivers a Complete Endpoint Telephony Solution using WebRTC Feature Rich No Software Installation Required - Just a Browser Seamless Internal and/or External use Controls IP Phones (uaCSTA) Can run alongside IP Phones on the same extension number (SIP Forking) Prerequisites - Answer - Supported Browser Chrome/Firefox Supported Platforms: Windows PC

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  •  • 2 páginas • 
  • por AdelineWhitman • 
  • subido  10-06-2024
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CX Certification | Questions and Correct Solutions Latest Update 2024

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CX Certification | Questions and Correct Solutions Latest Update 2024 When did the term CX enter the lexicon? - Answer - Around 2010 What are the four main avenues that Qualtrics sees its customers translating CX into financial impact? - Answer - Customer Retention, Customer Lifetime Value, Cost to Serve, Cost of Acquisition What are the three types of CX programs? - Answer - Strategic, transactional, and digital Name four common CX metrics - Answer - Net Promoter Score® Customer Satisfa...

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  •  • 25 páginas • 
  • por AdelineWhitman • 
  • subido  10-06-2024
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Unit 3: Delivering the CX | Questions and Correct Solutions Latest Update 2024

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Unit 3: Delivering the CX | Questions and Correct Solutions Latest Update 2024 If you were a coach of a basketball team, your in-process measures might include: A. The shooting percentage at the end of the game B. The score at the end of the game C. The number of turnovers at halftime D. The experience of the players on your team - Answer - C The time to gain insight from an unhappy customer is: A. After they have had time to organize their thoughts B. At the time of the problem C. Whe...

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  •  • 19 páginas • 
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MKT 450 Exam 2 Review | Questions and Correct Solutions Latest Update

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MKT 450 Exam 2 Review | Questions and Correct Solutions Latest Update what type of CX Survey samples our customers? - Answer - relationship survey transaction survey what type of CX survey samples the overall marketplace? - Answer - competitive benchmark survey what type of CX survey is strategic in nature? - Answer - competitive benchmark survey relationship benchmark what type of CX survey is tactical in nature? - Answer - transaction survey what type of CX survey is typical administer...

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  •  • 11 páginas • 
  • por AdelineWhitman • 
  • subido  10-06-2024
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CXEXAM22 - CX Dashboard | Questions and Correct Solutions Latest Update

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CXEXAM22 - CX Dashboard | Questions and Correct Solutions Latest Update What should you do in the time between the close of the sale or completion of service and the survey invitation being sent? - Answer - Follow up with the customer to ensure their needs were met Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? - Answer - "Information and Resources" link on DealerCONNECT and on the CX Dashbo...

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CX Survey Dashboard | Questions and Correct Solutions Latest Update

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CX Survey Dashboard | Questions and Correct Solutions Latest Update How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? - Answer - 3 days A negative verbatim comment will __________ trigger a case - Answer - Not- Always What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? - Answer - Follow up with the customer to ensure their needs were met Hoe...

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