Ch01
Student: ___________________________________________________________________________
1. Each person involved in the communication process is both a sender and a receiver.
True False
2. Most of our communication is verbal.
True False
3. Sensory acuity means paying attention to all elements in the communication environment.
True False
4. Semantic noise occurs when a listener tunes out the message because of offensive language that the
speaker uses.
True False
5. A change in setting may change the message value of the communication.
True False
6. Asynchronous communication is talk that occurs at the same time with no time delay.
True False
7. The Internet is represented in the communication modely by the word setting.
True False
8. One benefit of the "leveling" that occurs on the Internet is that shy, nonassertive people have an equal
opportunity to express themselves.
True False
9. Not all communications have a past, present, and future.
True False
10. Keeping a diary would be an example of intrapersonal communication.
True False
11. Generally, interpersonal communication has less verbal feedback potential than public
communication.
True False
12. Small group communication emphasizes problem solving.
True False
13. A Mexican-American talking to an African-American is an example of intercultural communication
between subcultures.
True False
14. A competent communicator is one who communicates successfully.
True False
15. The process of strategic flexibility allows communicators to approach any and every situation using
exactly the same set of behaviors.
True False
16. Active open-mindedness (AOM) has as its main purpose the critical examination, analysis, and thoughtful
consideration of ideas.
True False
,17. To change communication skills in any way requires setting a realistic timetable for improvement.
True False
18. Ethical communication is a component of each of the six types of communication.
True False
19. The most frequently cited factors in aiding graduating college students to both obtain and sustain
employment are
A. computer skills.
B. job-specific skills.
C. knowledge of any content area or major.
D. basic oral and written communication skills.
20. Which was not one of the three factors that made the author of your book switch from a pre-med major to
speech?
A. the importance of speech in leadership
B. that it is the ultimate people-oriented discipline
C. the importance of communication skills in all areas of life
D. that it offers specific instructions on how to approach all ambiguous and confusing situations.
21. When communication is defined as a process, this means
A. it is always changing.
B. it involves more than one person.
C. it occurs in a setting or environment.
D. when there is communication, there is always feedback.
22. The ideas and feelings that a sender-receiver wants to share are known as
A. noise.
B. setting.
C. channel.
D. messages.
23. A symbol that represents an object is known as what kind of symbol?
A. Genuine
B. Concrete
C. Abstract
D. Conclusive
24. Which of the following was defined as that which stands for ideas—not for things or ideas and not that
which represents an object?
A. verbal symbols
B. abstract symbols
C. concrete symbols
D. nonverbal symbols
25. What percent of messages sent and received by Americans did Albert Mehrabian claim are nonverbal?
A. 10 percent
B. 50 percent
C. 75 percent
D. 90 percent
26. That kind of noise caused by people's emotional reactions to words is known as
A. psychic noise.
B. internal noise.
C. external noise.
D. semantic noise.
,27. The Internet is represented in the communication model by word(s):
A. channel
B. setting
C. feedback
D. senders-receivers
28. When you focus on communication as a transaction, you are focusing on the
A. noise.
B. setting.
C. physical act.
D. psychological act.
29. Which of the following is true with respect to the roles all communicators play?
A. They do not always stay the same in a relationship.
B. They are established only by you and the choices you make.
C. They are determined primarily by your word choices and body language.
DThey complicate the communication situation to such a degree that it is impossible to understand what
. goes on in communication. Roles have no place in communication.
30. That communication that occurs within you is known as
A. public communication.
B. small-group communication.
C. interpersonal communication.
D. intrapersonal communication.
31. Which of the following was not mentioned as one of the most important aspects of computer-mediated
communication (CMC) over face-to-face (FtFC) communication?
A. It is static and unchanging.
B. It occurs over a single channel.
C. It can support though-out prose.
D. The time and place for communication are at the discretion of the individual.
32. Which of the following is not one of the three components of competence?
A. skill
B. control
C. knowledge
D. motivation
33. Which of the following was not mentioned as a justification for strategic flexibility?
A. The world is too complex.
B. Problems are too complicated.
C. Circumstances are too intricate and involved.
D. Leaders must be able to apply exactly the same set of solutions to every problem.
34. Creativity, as presented in this book, is defined as
A. a rare and special power.
B. the ability to devise ideas unthought about before.
C. a trait restricted to artistic, inspired, visionary people.
D. the capacity to synthesize vast amounts of information and wrestle with complex problems.
35. Communication that is honest, fair, and considerate of others' rights is known as
A. public communication.
B. ethical communication.
C. intercultural communication.
D. interpersonal communication.
, 36. What does it mean that communication is a process, and why is this important?
37. Distinguish among verbal, concrete, abstract, and nonverbal symbols.
38. What is sensory acuity, and what contribution does it make to effective communication?
39. Distinguish among external, internal, and semantic noise.
40. What is the Internet's effect on communication?
41. What are the aspects of communication as transaction, and why are they important?
Student: ___________________________________________________________________________
1. Each person involved in the communication process is both a sender and a receiver.
True False
2. Most of our communication is verbal.
True False
3. Sensory acuity means paying attention to all elements in the communication environment.
True False
4. Semantic noise occurs when a listener tunes out the message because of offensive language that the
speaker uses.
True False
5. A change in setting may change the message value of the communication.
True False
6. Asynchronous communication is talk that occurs at the same time with no time delay.
True False
7. The Internet is represented in the communication modely by the word setting.
True False
8. One benefit of the "leveling" that occurs on the Internet is that shy, nonassertive people have an equal
opportunity to express themselves.
True False
9. Not all communications have a past, present, and future.
True False
10. Keeping a diary would be an example of intrapersonal communication.
True False
11. Generally, interpersonal communication has less verbal feedback potential than public
communication.
True False
12. Small group communication emphasizes problem solving.
True False
13. A Mexican-American talking to an African-American is an example of intercultural communication
between subcultures.
True False
14. A competent communicator is one who communicates successfully.
True False
15. The process of strategic flexibility allows communicators to approach any and every situation using
exactly the same set of behaviors.
True False
16. Active open-mindedness (AOM) has as its main purpose the critical examination, analysis, and thoughtful
consideration of ideas.
True False
,17. To change communication skills in any way requires setting a realistic timetable for improvement.
True False
18. Ethical communication is a component of each of the six types of communication.
True False
19. The most frequently cited factors in aiding graduating college students to both obtain and sustain
employment are
A. computer skills.
B. job-specific skills.
C. knowledge of any content area or major.
D. basic oral and written communication skills.
20. Which was not one of the three factors that made the author of your book switch from a pre-med major to
speech?
A. the importance of speech in leadership
B. that it is the ultimate people-oriented discipline
C. the importance of communication skills in all areas of life
D. that it offers specific instructions on how to approach all ambiguous and confusing situations.
21. When communication is defined as a process, this means
A. it is always changing.
B. it involves more than one person.
C. it occurs in a setting or environment.
D. when there is communication, there is always feedback.
22. The ideas and feelings that a sender-receiver wants to share are known as
A. noise.
B. setting.
C. channel.
D. messages.
23. A symbol that represents an object is known as what kind of symbol?
A. Genuine
B. Concrete
C. Abstract
D. Conclusive
24. Which of the following was defined as that which stands for ideas—not for things or ideas and not that
which represents an object?
A. verbal symbols
B. abstract symbols
C. concrete symbols
D. nonverbal symbols
25. What percent of messages sent and received by Americans did Albert Mehrabian claim are nonverbal?
A. 10 percent
B. 50 percent
C. 75 percent
D. 90 percent
26. That kind of noise caused by people's emotional reactions to words is known as
A. psychic noise.
B. internal noise.
C. external noise.
D. semantic noise.
,27. The Internet is represented in the communication model by word(s):
A. channel
B. setting
C. feedback
D. senders-receivers
28. When you focus on communication as a transaction, you are focusing on the
A. noise.
B. setting.
C. physical act.
D. psychological act.
29. Which of the following is true with respect to the roles all communicators play?
A. They do not always stay the same in a relationship.
B. They are established only by you and the choices you make.
C. They are determined primarily by your word choices and body language.
DThey complicate the communication situation to such a degree that it is impossible to understand what
. goes on in communication. Roles have no place in communication.
30. That communication that occurs within you is known as
A. public communication.
B. small-group communication.
C. interpersonal communication.
D. intrapersonal communication.
31. Which of the following was not mentioned as one of the most important aspects of computer-mediated
communication (CMC) over face-to-face (FtFC) communication?
A. It is static and unchanging.
B. It occurs over a single channel.
C. It can support though-out prose.
D. The time and place for communication are at the discretion of the individual.
32. Which of the following is not one of the three components of competence?
A. skill
B. control
C. knowledge
D. motivation
33. Which of the following was not mentioned as a justification for strategic flexibility?
A. The world is too complex.
B. Problems are too complicated.
C. Circumstances are too intricate and involved.
D. Leaders must be able to apply exactly the same set of solutions to every problem.
34. Creativity, as presented in this book, is defined as
A. a rare and special power.
B. the ability to devise ideas unthought about before.
C. a trait restricted to artistic, inspired, visionary people.
D. the capacity to synthesize vast amounts of information and wrestle with complex problems.
35. Communication that is honest, fair, and considerate of others' rights is known as
A. public communication.
B. ethical communication.
C. intercultural communication.
D. interpersonal communication.
, 36. What does it mean that communication is a process, and why is this important?
37. Distinguish among verbal, concrete, abstract, and nonverbal symbols.
38. What is sensory acuity, and what contribution does it make to effective communication?
39. Distinguish among external, internal, and semantic noise.
40. What is the Internet's effect on communication?
41. What are the aspects of communication as transaction, and why are they important?
